Top 5 Teleservice representative Jobs in Omaha Ne

Teleservices Representative - Omaha, Bellevue, Norfolk Locations
Physicians Mutual Insurance Company, Inc. —Omaha, NE
- $19.46 an hour
- Full-time
- Continuous improvement
- Entry level
Quick Apply
4d
Tier One Customer Service Representative
North End Teleservices, LLC —Omaha, NE
- Overtime
- Word processing
- Computer literacy
- English
- Paid holidays
- Health insurance
Quick Apply
Teleservices Representative - Omaha, Bellevue, Norfolk Locations
Physicians Mutual —Omaha, NE
- $19.46 an hour
- Full-time
- Continuous improvement
- Entry level
- Dental insurance
- Life insurance
4d
Contact Center Supervisor
North End Teleservices, LLC —Omaha, NE
- Full-time
- Background check
- Basic math
- English
- Paid holidays
- Disability insurance
Quick Apply
11d
Bilingual Customer Service Representative
North End Teleservices, LLC —Omaha, NE
- Full-time
- Word processing
- Windows
- Administrative experience
Quick Apply

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Financial Customer Associate - Omaha / Lincoln, NE area ONLY
Fidelity Investments —Omaha, NE
In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401K plans.
Customer Support Representative - Omaha / Lincoln, NE area ONLY
Fidelity Investments —Omaha, NE
In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401K plans.

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Teleservices Representative - Omaha, Bellevue, Norfolk Locations

Physicians Mutual Insurance Company, Inc. -
Omaha, NE

Quick Apply

Job Details

Full-time
$19.46 an hour
4 days ago

Qualifications

Insurance claims inquiry response
Personal service client interaction documentation
Insurance products customer support
Promoting products
Customer retention
Medicare
Phone communication
Health insurance policy knowledge
Client inquiry handling
Health insurance customer support
Lead Conversion
Phone call screening
Continuous improvement
Quality issues
Quality improvement
Coordinating with insurance clients
Phone canvassing
Desktop applications
Initial Contact (sales skills)
Quality control problem-solving
Customer issue escalation
Client acquisition
Telephone systems
Root cause analysis
Insurance sales
Customer interaction during outreach
Entry level

Full Job Description

Physicians Mutual is seeking a Tele-Service Representative (TSR) who serves as a representative of the Company while receiving incoming calls from customers and answering questions regarding new business, issued policies and claims. They document calls serviced and prepares eMEMs to other Departments when information is not available, when requesting coverage and plan changes. Other duties to be performed as requested.

$19.46/hour | Monday - Friday | 8 am - 5 pm

$500 Hiring Bonus *for eligible employees after 90 days of employment

Training Starts: October 5th, 2026

Interact with caller to determine nature of call and information requested.
Place calls to existing and potential Policyowners to promote conversion, retention and customer conservation. Verify and obtain information and promotes products and services, etc.
Follow Company, Division, Identity and Authority procedures to determine how to process each call.
Service policy as appropriate or as requested by initiating plan and coverage changes, ordering requested materials such as billing notices, duplicate policies, etc.
Answer claim inquiries regarding benefits and claim status such as date processed, if drafts issued.
Answer, explain and obtain information for customers regarding new products by following the New Business procedures. Conserve or offer alternate coverage when available according to Company guidelines.
Refer eMEMs to various departments as needed for completion of service request.

Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems and takes ownership of and acts on quality problems.
Transfers callers with questions concerning Medicare and Agency sold products to Advanced Teleservices Representatives for handling. Accurately documents calls.
Ability to portray a positive image of Physicians Mutual to every caller.
Strong interpersonal relation skills and ability to handle stress.
Well-developed speaking and phone skills including pleasant speaking voice, good diction and etiquette.
Ability to learn and understand insurance related procedures, terminology and products.
Ability to fluently operate a PC and telephone equipment and navigate through multiple applications concurrently.
Good vocabulary and ability to explain processes and procedures in a logical manner to persons with varying levels of comprehension.

Quick Apply

Refine Your Search

teleservice representative jobs in omaha ne

Teleservices Representative - Omaha, Bellevue, Norfolk Locations

Tier One Customer Service Representative

Teleservices Representative - Omaha, Bellevue, Norfolk Locations

Contact Center Supervisor

Bilingual Customer Service Representative

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