POSITION ANNOUNCEMENT
Title: Case Manager
Job Location: 424 2nd Ave. S, Okanogan, WA 98840
Description: Seeking a motivated individual to fill our Case Manager position.
OCCAC Mission: Leading a revolt on poverty through education, empowerment, and engagement.
OCCAC Values: Integrity. Accountability. Advocacy. Community.
Okanogan County Community Action Council is seeking a Case Manager to help expand our impact and deepen our connection with the communities we serve. This role is perfect for someone who believes in the power of grassroots engagement and wants to be part of a mission that truly matters.
If you are passionate about making a difference, driven by purpose, and thrive in a collaborative environment, we want to hear from you!
Take the next step in your career and join a team that’s building stronger, healthier communities—one person at a time.
Wages: The starting range is $20.93 – $23.96 per hour as a non-exempt employee. The salary range is $20.93 - $27.31 per hour. Wage is based on knowledge, skills, and experience.
Because you Matter: We believe that taking care of our team is just as important as serving our community. That’s why we offer a comprehensive benefits package designed to support your well-being, growth, and sense of purpose:
Medical, Dental, and Vision Insurance – Your health matters. We provide quality coverage to keep you and your family well.
Group and Voluntary Life Insurance / AD&D – Peace of mind for you and your loved ones.
Simple IRA Retirement Plan – With employer contributions to help you plan for a secure future.
Health Savings Account (HSA) – Tax-advantaged savings for medical expenses.
14 Paid Holidays Per Year – Including time to rest, recharge, and
celebrate.
Generous Vacation and Sick Leave – Because balance is essential.
Professional Development Support – We invest in your growth with
training, workshops, and learning opportunities.
Supportive Team Culture – Join a workplace where collaboration is
encouraged, your ideas are welcomed, and your contributions truly
make a difference.
Meaningful Work – Every day, your efforts will directly improve lives
and strengthen the fabric of our local community.
How to Apply: Submit a resume, cover letter, and application through
www.occac.com/employment.
Application Deadline: First review June, 26th, 2026. This position is open until it
is filled.
Job Description
Position title: Case Manager
Department: Support Services
Reports to: Support Services Manager
FLSA status: ☐ Temporary ☒ Full-time (32-40 hrs)
☒ Nonexempt ☐ Exempt
Effective date: 4/13/2026
Position Summary
The Case Manager is part of the agency’s Client Services Team, which provides
services to individuals and families experiencing crisis or barriers to self-reliance.
This Case Manager is a member of the Client Services Team and collaborates with
them in reaching Team goals.
The Case Manager will be responsible for coordinating services based on identified
goals and desires of families seeking to increase family stability, expand individual
and family functioning and decrease the reliance on external public support to meet
basic needs. This position will function within the Client Services Team to provide
specialized expertise in all client service-related areas and will provide clerical and
administrative support.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
Duties & Responsibilities
Provide consultation with individuals and families in areas of service.
Maintain confidentiality of client information.
Assist families in establishing goals by incorporating family development best
practices.
Establish with families a plan of action, based on strengths and capacities,
which minimizes or removes barriers to progress toward their goals.
Coordinate with the family and service providers, services appropriate to the
plan.
Coordinate with the family and service providers to provide referrals and
services appropriate to meet the goals of the family.
Provide ongoing support to families in their efforts to exit poverty.
Identify and promote opportunities for families to become involved in
community activities.
Maintain accurate records of client interviews.
Schedule families for services as appropriate.
Have knowledge of all agency programs.
Backup for reception duties and other Team members.
Participate in consultations with intra-agency Client Services Team members.
Build and maintain relationships with external social service providers to facilitate effective referral and direct services.
Provide information and support to families in designated areas of service.
Coordinate communication and contract activities between Case Managers.
Organize and maintain agency centralized database and case files.
Perform functions related to documentation for program eligibility.
Perform general filing, photocopying, and typing as needed.
Organize, update, and maintain individual files as needed.
Assist in preparation of data for reports.
Reception as needed. Relief for breaks, lunches, time-off.
Organize and teach classes.
Perform other duties as assigned.
Minimum Qualifications (Knowledge, Skills, and Abilities)
Experience: Minimum: Entry Level, one year of related field preferred
Education: Highschool Diploma/GED
Preferred knowledge:
Demonstrated understanding of Low-income culture.
Demonstrated experience or education in family support and/or counseling.
Skills:
Proficiency in Microsoft Word, Excel, and Outlook, and time-tracking and purchasing software
Strong communication and interpersonal skills.
Excellent time management.
Provide outstanding customer service.
Basic clerical skills.
Abilities:
Ability to work on a Team.
Bilingual (English/Spanish) desired.
Demonstrated experience with or willingness to learn about Client Services and Housing Services of the agency.
Demonstrated experience or education in family support and/or counseling.
Willingness & ability to travel on agency business.
Valid Washington Auto Insurance coverage
Valid Washington State driver’s license with acceptable driving record
Pre-Employment Requirements At OCCAC, we are committed to maintaining a safe and responsible workplace. All applicants are subject to background checks and must successfully complete a pre-employment urine analysis (UA) prior to hiring.
Physical Demands:
Sitting: Administrative staff typically spend a significant amount of time sitting at a desk or workstation to perform their duties.
Computer Use: Regular use of computer systems and office equipment is common, requiring proficiency in typing, data entry, and use of software applications.
Phone Communication: Handling phone calls and possibly prolonged periods of talking on the phone.
Filing and Organization: Occasionally involves lifting or carrying files or boxes of documents, though typically not heavy lifting.
Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions.
Office Setting: Administrative staff usually work indoors in a climate-controlled office environment.
Noise Levels: The office environment can vary in noise levels, ranging from quiet work areas to more active and interactive settings.
Collaboration: Interaction with colleagues, supervisors, and occasionally clients or visitors is typical, requiring good interpersonal and communication skills.
Work Hours: Generally, follow standard office hours, though occasional overtime or flexibility may be required depending on the organization's needs.
Additional Considerations:
Ergonomics: Awareness of ergonomic practices for desk setup and posture to minimize strain or injury.
Multitasking: Ability to manage multiple tasks and priorities efficiently in a fast-paced environment.
Confidentiality: Often required to handle sensitive information and maintain confidentiality.
Professionalism: Maintaining a professional demeanor and appearance is usually expected.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.
OCCAC Values
Integrity
We treat the community members we serve with humanity, compassion, and excellent customer service no matter the circumstances they are facing.
We do what we say we will do. Promises made, promises kept.
We actively cultivate an environment of trust and honesty.
We are dependable, knowledgeable, and honest in our daily work.
Accountability
We do our work with high quality and transparency.
We are flexible and adaptable to meeting community needs.
We actively listen and are open to feedback and improvement.
We take responsibility for our mistakes and learn from them.
Advocacy
We ensure that the people and communities most affected by poverty are visibly leading our work.
Our diverse community is represented in our staff and the services we provide.
We help navigate and fight against bureaucracy and systems that are inequitable and keep people in poverty.
Community
We pitch in when there is a need for our community, clients, and coworkers, to support their success.
We actively listen to our community members, so they feel heard and have a voice.
We have empathy for people in need and help them catch a break. Everyone deserves a chance.
We work closely with partner organizations to strengthen our impact.
We welcome energetic conversations across diverse perspectives and challenge each other respectfully by focusing on the idea and not the person.
We uplift each other and make each other laugh
To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
The company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.
Pay: $20.93 - $23.96 per hour
Benefits:
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
