Top 5 Customer support & client services managers Jobs in Onalaska, Wi

Customer Experience Manager
UniFide CST —La Crosse, WI
- $88,000 - $110,000 a year
- 5 years
- Mid-level
- Bachelor's degree
- Health insurance
- Paid time off
Quick Apply
Support Center Team Supervisor
Locknet Managed IT —Onalaska, WI
- Mid-level
- Windows
- Analysis skills
Quick Apply
6d
Director of Customer Success
Locknet Managed IT —Onalaska, WI
- Computer Science
- 5 years
- Analysis skills
- Paid holidays
- Disability insurance
Quick Apply
14d

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Customer Service Supervisor
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Evaluate performance variances to identify root cause, develop corrective action plan for review with manager and implement approved action plans.
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Collections Supervisor
State of Ohio - Attorney General —Columbus, OH
Works with Information Technology Services (ITS) to troubleshoot issues with business tools. In addition, an Internet search may be conducted of publicly…
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Customer Experience Manager

UniFide CST -
La Crosse, WI

Quick Apply

Job Details

$88,000 - $110,000 a year

Benefits

401(k) 3% Match
Health insurance
Paid time off
Vision insurance
401(k) matching
Flexible schedule

Qualifications

Customer communication
Managing teams in a customer support role
Coaching
Bachelor's degree in business
Team development
Bachelor's degree
Leading team collaboration initiatives
Financial acumen
Team motivation (leadership skill)

Full Job Description

Calibrated To Exceed Expectations

Do you love making an impact and creating unforgettable customer experiences? At UniFide CST, we believe every customer interaction is a chance to stand out, and we’re looking for a Customer Experience Manager who’s ready to lead that charge. If you’re someone who sees the big picture, thrives on collaboration, and gets energy from solving problems that make people’s lives easier, this role is for you!

Who We Are:

UniFide CST is the Upper Midwest’s leading distributor of weighing systems and solutions. Known for our exceptional customer service and deep technical expertise, we offer a comprehensive portfolio of products and services tailored to meet the diverse needs of businesses across a wide range of industries.

The Role:

As Customer Experience Manager, you'll be responsible for designing, improving, and ensuring a seamless, positive experience across all customer touchpoints in sales, service, and support. You will analyze customer interactions, identify pain points, and implement strategies to enhance satisfaction, loyalty, and retention. This isn’t just a job, it’s a chance to shape the future of our customer journey, influence every step of the experience, and work directly with a high-performing leadership team. You'll have the platform, the support, and the voice to make real change across sales, service, and support.

What A Day In The Life Is Like:

Design and Optimize the Customer Journey

Ensure smooth transitions between equipment purchase, delivery, installation, and service
Map the end-to-end customer journey from inquiry to post-service follow-up, identify and address pain points
Improve scheduling and dispatching efficiency for field service technicians
Collaborate with field service managers to ensure that quality and service speed meet customer expectations

Customer Insights and Satisfaction Measurement

Implement customer feedback programs (post-purchase and post-service surveys)
Track key metrics such as first-time fix rate, service response time, and Net Promoter Score
Analyze customer complaints and service records to identify trends and areas for process improvement
Implement Voice of the Customer initiatives to capture and act on customer feedback

Customer Service Management

Manage a customer service team
Resolve customer inquiries and complaints
Establishment of performance metrics to improve efficiency
Train, develop, and coach customer service team members

Customer Retention Strategies

Develop preventative maintenance programs to improve customer uptime and reduce emergency service calls
Implement automated service processes for inspections, calibrations, and routine maintenance
Work on service contracts and extended warranty programs to drive long-term customer loyalty
Educate customers on self-service options, mobile scheduling apps, and service portals

Required Qualifications and Experience:

Bachelor's degree in a related business field
5-7 years of experience in customer experience roles
Minimum of 2-3 years in a leadership or management position
Demonstrated business and financial acumen
Proven leadership and coaching abilities, with a track record of motivating and developing high-performing teams
Exceptional communication and interpersonal skills

Preferred Qualifications and Experience:

Experience in a field service organization and strong data-driven decision-making skills

Benefits:

Health, Dental, Life, and Vision Insurance
PTO (15 days/120 hours)
401(K) w/ 3% match
Incentive bonus
Flexible schedule, limited travel
THE PEOPLE!

Why Join Us:

Joining means becoming part of a dynamic team dedicated to excellence and innovation. With opportunities for growth, ongoing training, and a supportive work environment, we empower our employees to reach their full potential and make a meaningful impact every day.

If you're ready to take the next step in your career and become part of a winning team, we want to hear from you! Don't miss this opportunity to showcase your talents and grow with us. Apply today and embark on a rewarding journey with UniFide CST.

UniFide CST is an Equal Opportunity Employer

Quick Apply

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customer support & client services managers jobs in onalaska, wi

Customer Experience Manager

Support Center Team Supervisor

Director of Customer Success

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