Top 7 customer success manager Jobs in onalaska wi

Customer Success Manager
Ironcore —Onalaska, WI
- $75,000 - $90,000 a year
- Full-time
- Background check
- Mid-level
- 8 years
- Health insurance
- Dental insurance
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2d
Account Manager - State Farm Agent Team Member
Reggie Rabb - State Farm Agent —La Crosse, WI
- $40,000 - $60,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Health insurance
- 401(k)
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Account Manager - State Farm Agent Team Member
Kyle Visker - State Farm Agent —La Crosse, WI
- $40,000 - $60,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Paid time off
- Opportunities for advancement
Quick Apply

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Account Manager - State Farm Agent Team Member
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Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads. Willingness to engage in sales conversations.
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Account Representative - State Farm Agent Team Member
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Detail-oriented and able to multitask. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency…
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Logistics Account Manager (Job #33187)
InnoSource —Dublin, OH
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Customer Success Manager (CSM)
Sproutward —Dublin, OH
Create tools and content to help streamline implementation and support processes and provide the best possible customer experiences.

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customer success manager jobs near onalaska wi

Customer Success Manager

Ironcore -
Onalaska, WI

Quick Apply

Job Details

Full-time
$75,000 - $90,000 a year
2 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
401(k) matching
Life insurance

Qualifications

Performance dashboard reports
Customer communication
Dashboard creation
Account development
Reporting and dashboarding tools
Change management
Customer relationship management
Forecasting
Contracts

Full Job Description

JOB SUMMARY

The Customer Success Manager (CSM) develops and manages the strategic relationship with our customers to promote a strong and trusted partnership. A successful CSM ensures our customers are receiving value from Ironcore’s services, mitigates churn, and ultimately helps to grow the account. As an advocate for the customer, this key resource works with Ironcore internal teams to ensure timely action and communication both proactively and reactively when issues arise. As part of this role, the CSM interacts with all levels of the organization including sales, service delivery/operations, finance and executive management to ensure the highest level of customer satisfaction and retention.

The CSM must possess excellent written and verbal communication skills and must be able to manage multiple projects and customers in a fast-paced environment. This person must have demonstrated ability to act as a self-starter and can execute objectives and problem solve without day-to-day supervision. A key attribute for the CSM is possessing the ability to bring local and remote teams together to work on and resolve issues that arise to mitigate customer impact.

This individual will have specific visibility into internal process management such as Incident, Change and Problem Management within their assigned accounts. In addition, this role requires the ability to synthesize data including, incident, status and project information, and to effectively present that information back to the customer in presentations, graphical and dashboard formats.

MAJOR DUTIES AND RESPONSIBILITIES

In addition to the core competencies, you will:

Advocate for customer satisfaction to ensure the highest level of retention and growth
Organize and perform quarterly business reviews with customers.
Understand the customer’s contract, contract structure, and services sold within each assigned account, including an awareness and visibility into the current utilization of services
Proactively drive efforts to improve the customer’s experience with Ironcore’s products and services such as recommending upgrades, applicable new product sets and configuration changes, in concert with the sales and delivery teams
Provide regular internal status updates and customer sentiment, as directed, within internal tools and systems
Provide oversight for multiple concurrent customer and Ironcore initiatives, including project planning/forecasting, resource coordination, regular status updates and maintenance of risk and issue logs
Initiate the Contract renewal process and coordinate with Sales and internal teams
Keep the customer informed and by enabling customer participation and communication in an organized and proactive manner facilitated by RAIL calls, status meetings, business reviews and executive briefings
Provide single point of contact for escalation of day-to-day operational issues
Provide support to the team during major incidents
Ensure the customer receives timely responses and the best possible solutions related to change requests and incidents
Develop and maintain positive customer relations with business contacts
Perform periodic internal account reviews, with Ironcore’s account team, and broader executive team as needed
Identify sales opportunities and work as part of a team to deliver proposals.

What we are looking for (Skills and Competencies)

8+ years’ experience in Service Management or related role
Technical account level exposure within ERP systems, managed hosting, cloud environments, networking, SAN/storage, disaster recovery, database management and security solutions. Preference for SAP knowledge and proficiency.
Ability to manage multiple accounts and priorities
Demonstrated ability of a high degree of independence and the ability to be proactive and solution oriented
Excellent interpersonal and relationship building skills
Strong written, verbal and communication skills
Generate innovative ideas and the ability to challenge the status quo
Community Banking experience is a VERY STRONG PLUS

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off

Work Location: In person

Quick Apply

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customer success manager jobs in onalaska wi

Customer Success Manager

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

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