Top 12 Guest services representative Jobs in Oneida, Ny

Accommodations Supervisor
Turning Stone Resort Casino —Oneida, NY
- $42,120 - $53,703 a year
- 8 hour shift
- Background check
- Inventory management
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
7d
Guest Service Representative - Hampton Inn Verona
Meyer Jabara Hotels —Verona, NY
- $16 - $18 an hour
- Clean driving record
- Hotel
- High school diploma or GED
Quick Apply
Part Time Front Desk - Hampton Inn Verona
Meyer Jabara Hotels —Verona, NY
- $15.50 - $18.00 an hour
- Part-time
- Clean driving record
- Hotel
- High school diploma or GED
Quick Apply
Guest Services Representative
Turning Stone Enterprises —Verona, NY
- From $17 an hour
- Full-time
- High school diploma or GED
- Computer skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Resort Sales Representative
Turning Stone Enterprises —Oneida, NY
- From $16.50 an hour
- Full-time
- Ability to walk for extended periods
- Computer literacy
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Front Desk Agent
Holiday Inn Express East Syracuse —East Syracuse, NY
- $17.00 - $18.50 an hour
- Part-time
- Inventory management
- Computer literacy
- Hotel
- Paid training
- Health insurance
Quick Apply
Part Time / Full TIme Guest Service Representative
Holiday Inn Express and Suites Cicero —Cicero, NY
- $16 - $17 an hour
- Part-time
- Computer literacy
- Basic math
- Hotel
- Dental insurance
- 401(k)
Quick Apply
7d
Reservations Supervisor
Turning Stone Enterprises —Oneida, NY
- $42,120 - $53,703 a year
- Full-time
- Inventory management
- Mid-level
- Hotel
- Paid holidays
- Health insurance
Quick Apply
Full-Time 3pm-11pm Guest Service Representative - Hilton
Schulte Companies —East Syracuse, NY
- $16.50 - $17.00 an hour
- Full-time
- Background check
- Computer literacy
- Writing skills
- Paid parental leave
- Paid holidays
Quick Apply
Part-time Dual Front Desk Agent- Hilton
Schulte Companies —East Syracuse, NY
- $16.50 - $17.00 an hour
- Part-time
- Background check
- Computer literacy
- Writing skills
- Paid parental leave
- Paid holidays
Quick Apply

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guest services representative jobs near oneida, ny

Accommodations Supervisor

Turning Stone Resort Casino -
Oneida, NY

Quick Apply

Job Details

Full-time
$42,120 - $53,703 a year
7 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Staff supervision
Team supervision
Phone communication
Team leadership
Call center experience
Managing hospitality teams
Phone call screening
Team development
Telephone systems
Multi-line phone systems
Typing

Full Job Description

The Accommodations Supervisor at Turning Stone Enterprises plays a key role in ensuring guests have a seamless and enjoyable stay. You’ll lead and support our accommodations team, making sure they’re well-trained and equipped to provide prompt and courteous service. With a thorough understanding of our processes, you’ll oversee hotel reservations, manage room inventory, and work closely with other departments to keep everything running smoothly. You’ll also help create staff schedules and maintain important reports, all while fostering a positive and welcoming environment for both guests and team members.

What you will do as a Accommodations Supervisor:

Effectively counsels, guides and instructs employees in the daily performance of their duties and makes appropriate personnel recommendations to Accommodations Manager.
Possesses complete knowledge of all departmental procedures and appropriately oversees and assists in the administration of the department.
Effectively trains all personnel in the proper performance of all job duties (reservations, PBX, operator, etc.) and thereafter ensures that all guests are treated in a prompt, professional and courteous manner. Prepares and effectively trains employees in emergency procedures.
Efficiently operates LMS program for processing hotel reservations and assists with booking groups into hotel.
Always schedules employees to ensure that there is sufficient workforce available to provide the most efficient guest service possible.
Interfaces with all other departments as required. Accurately maintains logs for various departments. Consistently provides a daily Projected Occupancy report for Hotel department as well as other reports as required.
Demonstrates the ability to accurately apply Aspire application for call handling while ensuring that all representatives use the application.
Ensures the daily management of room inventory control and adjusts selling strategies to maximum yield.

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.

To be successful as a Accommodations Supervisor, you'll need:

Must have at least a 2 year college degree.
Experience in a leadership role required.
Must have hotel, computer and telephone experience.
Must be able to type at least 40 wpm.
Must possess excellent communication and leadership skills.

What we value:

Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

Why choose Turning Stone Resort & Casino?

Paid weekly
Variety of schedules
Paid time off
Tuition assistance
Career-building professional development
Discounts from dining to fuel to concerts
Team Member appreciation events
Quality healthcare and dental benefits
A robust 401k retirement plan
Dealer School
Finance Scholarship Program

Why You Will Appreciate Us:

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.

With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!

#LI-DNI

Pay: $42,120.00 - $53,703.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off

Application Question(s):

This position requires flexibility with scheduling. An 8-hour shift could be scheduled between 8:00am - 11:00pm. Are you available within these hours?
This position requires your availability to work weekends and holidays. Any concerns?

Ability to Commute:

Oneida, NY 13421 (Required)

Work Location: In person

Quick Apply

Refine Your Search

guest services representative jobs in oneida, ny

Accommodations Supervisor

Guest Service Representative - Hampton Inn Verona

Part Time Front Desk - Hampton Inn Verona

Guest Services Representative

Resort Sales Representative

Front Desk Agent

Part Time / Full TIme Guest Service Representative

Reservations Supervisor

Full-Time 3pm-11pm Guest Service Representative - Hilton

Part-time Dual Front Desk Agent- Hilton

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