Top 63 Guest experience manager Jobs in Oneonta, Ny

Guest Experience Manager
Gilbertsville Farmhouse Inc. —South New Berlin, NY
- From $30 an hour
- Weekends as needed
- Mid-level
- Mentoring
- In-person
Quick Apply
11d
Massage Therapist
The Otesaga Resort Hotel —Cooperstown, NY
- $45 - $65 an hour
- 8 hour shift
- Background check
- Anatomy knowledge
- Writing skills
- Wellness program
- Health insurance
Quick Apply
Front Desk Associate
Quality Inn - Oneonta —Oneonta, NY
- From $16.50 an hour
- Part-time
- Sales
- Computer literacy
- Basic math
Quick Apply
4d
Event Coordinator & Admin
Gilbertsville Farmhouse Inc. —South New Berlin, NY
- From $28 an hour
- 12 hour shift
- Mid-level
- Administrative experience
- Organizational skills
Quick Apply
11d
Banquet Server
Brooks' House of Bar-B-Q —Oneonta, NY
- $15 an hour + tips
- Part-time
- 18 years or older
- No education required
- No experience needed
- Employee discount
- Referral program
Quick Apply
2d
Catering/BBQ Pit Associate
Brooks' House of Bar-B-Q —Oneonta, NY
- From $16 an hour
- Part-time
- 18 years or older
- No experience needed
- In-person
- Health insurance
- Dental insurance
Quick Apply
Foundation Operations Manager AGADM-Foundation
Springbrook NY Inc —Oneonta, NY
- $62,500 - $66,500 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
Chief Engineer
The Otesaga Resort Hotel —Cooperstown, NY
- $80,000 - $90,000 a year
- Weekends as needed
- 5 years
- Continuous improvement
- Mentoring
Quick Apply
Carryout Server
Brooks' House of Bar-B-Q —Oneonta, NY
- $16 an hour
- Part-time
- Serving
- English
- In-person
- Health insurance
- Dental insurance
Quick Apply
Temp Bathroom Attendant $25-$30/hr
Cooperstown All Star Village —Oneonta, NY
- $25 - $30 an hour
- Temporary
- Ability to stand for extended periods
- Communication skills
- Entry level
Quick Apply
Catering Lead
Panera Bread —Oneonta, NY
- $17.00 - $20.25 an hour
- Weekends as needed
- 18 years or older
- Clean driving record
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Assistant Chief Engineer
The Otesaga Resort Hotel —Cooperstown, NY
- $62,500 - $70,000 a year
- Weekends as needed
- Computer literacy
- Ability to climb stairs
- High school diploma or GED
Quick Apply
Multi Unit ManagerDistrict Manager
Dunkin' —Oneonta, NY
- From $62,000 a year
- Full-time
- No education required
- Sales
- Computer literacy
- Paid training
- Health insurance
Quick Apply
Full Time Assistant Store Manager (Store 6985)
GameStop Inc —Oneonta, NY
- $18.75 - $22.75 an hour
- Extended hours
- 18 years or older
- Spanish
- Marketing
- Health insurance
- Dental insurance
Quick Apply
Restaurant Team Member
Panera Bread —Oneonta, NY
- $16 - $19 an hour
- Weekends as needed
- Assembly
- Bakery
- 16+ years old
- Paid holidays
- Health insurance
Quick Apply
Night Auditor
The Otesaga Resort Hotel —Cooperstown, NY
- $19.50 an hour
- Part-time
- Mid-level
- Hotel
- Computer skills
Quick Apply
Guest Relations Agent
The Otesaga Resort Hotel —Cooperstown, NY
- $17 - $19 an hour
- Weekends as needed
- Basic math
- Office
- Windows
- Flexible schedule
Quick Apply
Cath Lab Interventional Radiology Technologist I - Operative Services
Bassett Healthcare Network —Cooperstown, NY
- $41.39 - $62.71 an hour
- Full-time
- Acute care
- Inventory control
- Hospital
Quick Apply
Store Manager - Store 306
Monro Auto Service and Tire Centers —Norwich, NY
- $63,000 - $70,000 a year
- Full-time
- Merchandising
- Mid-level
- High school diploma or GED
- Paid holidays
- Dental insurance
Quick Apply
Catering & Banquet Manager
Gilbertsville Farmhouse Inc. —South New Berlin, NY
- $55,000 - $65,000 a year
- Weekends as needed
- Bar
- Mid-level
- 3 years
Quick Apply
11d

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guest experience manager jobs near oneonta, ny

Guest Experience Manager

Gilbertsville Farmhouse Inc. -
South New Berlin, NY

Quick Apply

Job Details

Full-time
From $30 an hour
11 days ago

Qualifications

Customer communication
Resort experience
Interpersonal skills
Host/hostess experience
Mentoring
Property management systems (PMS)
Empathy
Hospitality online booking platforms
Technical Proficiency

Full Job Description

Guest Experience Manager

Location: South New Berlin, New York

Position Type: Full-Time, Year-Round

Peak Weekend Schedule (May-Nov): Must have uncompromising availability for long event shifts during peak season (May – November), including mandatory 12+ hour operational days on Fridays and Saturdays.

Off-Season (Nov-April) - Flexible weekday schedule

Pay Rate: $30.00 per hour

Position Overview

Gilbertsville Farmhouse is a premier, luxury wedding and private event resort. We are seeking a warm, highly organized, and aesthetic-obsessed Guest Experience Manager to own the complete guest journey from booking to checkout.

In this dual-focus role, you will command the pre-event reservation process and serve as our primary front-of-house host on event weekends. You will lead our Guest Services team, attend to all guest inquiries and concerns, and maintain a relentless "hospitality eye" for property perfection—ensuring pillows are fluffed, outdoor seating is aligned, lighting and music reflect the perfect mood, and every corner of the estate feels stage-ready for our couples and their guests.

Key Responsibilities

1. Booking Administration & Pre-Arrival Concierge

Reservation Management: Oversee guest lodging allocations, rooming lists, and online booking portals for wedding parties and resort guests.
Pre-Arrival Communication: Serve as the primary point of contact for guests prior to arrival—answering questions, accommodating special requests, managing dietary/accessibility needs, and sending welcoming pre-arrival information.
Check-In Logistics: Prepare room keys, welcome packets, and check-in schedules to guarantee a smooth, zero-friction arrival experience.

2. Weekend Host & Guest Relations Command

Front-of-House Leadership: Command the guest check-in and checkout processes on event weekends, greeting VIPs and establishing a warm, luxury atmosphere from the moment guests step onto the property.
Guest Concierge & Issue Resolution: Act as the primary, empathetic point of contact for all on-site guest concerns or emergency requests, resolving issues swiftly with grace and a high-touch standard of service.
On-Site Coordination: Work alongside the Event Director to ensure wedding guests, families, and VIPs are informed, guided, and seamlessly transported across the property during event windows.

3. Estate Aesthetics & "The Luxury Eye"

Property Audits: Conduct continuous walkthroughs of public areas, lounges, fire pits, patios, and lodging corridors throughout the weekend to ensure 5-star presentation.
Detail Perfection: Maintain an obsession with physical presentation—fluffing pillows, aligning outdoor lounge furniture, adjusting ambient lighting and music levels throughout the day/night, and ensuring fire pits and lawn spaces are prepped and inviting.
Final Room Inspections: Perform final "guest-eye" spot checks on guest rooms following housekeeping preparation, ensuring amenities are staged perfectly before keys are handed over.

4. Guest Services Team Leadership

Staff Supervision: Direct, mentor, and lead our Guest Services Attendants and shuttle drivers during weekend operations.
Standards & Accountability: Ensure the guest services team maintains pristine uniform standards, professional demeanor, and strict adherence to resort safety and service protocols.

What Success Looks Like

5-Star Guest Satisfaction: Guests and couples consistently rave about the effortless check-in process, warm hospitality, and rapid resolution of any requests.
Pristine Estate Presentation: Public spaces remain continuously picture-perfect, cozy, and thoughtfully lit/arranged throughout the entire duration of the event weekend.
Flawless Booking Records: Rooming lists and lodging assignments are 100% accurate, eliminating double-bookings or arrival delays.
Empowered Front-of-House Team: Guest Services Attendants operate with energy, clear direction, and exceptional professionalism under your leadership.

Requirements & Qualifications

2–4+ years of experience in front desk management, boutique hotel operations, luxury concierge services, or high-end resort guest relations.
Refined Hospitality Eye: An innate passion for detail, aesthetics, ambiance, and high-touch customer service.
Technical Savvy: Proficiency with Property Management Systems (PMS), reservation software, and general digital administration tools.
Strong Interpersonal Skills: Exceptional written and verbal communication skills; calm and diplomatic under pressure.
Weekend Availability: Uncompromising weekend availability (Fridays–Sundays) throughout the peak event season (May–November), offset by a lighter administrative schedule during the winter season.

Pay: From $30.00 per hour

Work Location: In person

Quick Apply

Refine Your Search

guest experience manager jobs in oneonta, ny

Guest Experience Manager

Massage Therapist

Front Desk Associate

Event Coordinator & Admin

Banquet Server

Catering/BBQ Pit Associate

Foundation Operations Manager AGADM-Foundation

Chief Engineer

Carryout Server

Temp Bathroom Attendant $25-$30/hr

Catering Lead

Assistant Chief Engineer

Multi Unit ManagerDistrict Manager

Full Time Assistant Store Manager (Store 6985)

Restaurant Team Member

Night Auditor

Guest Relations Agent

Cath Lab Interventional Radiology Technologist I - Operative Services

Store Manager - Store 306

Catering & Banquet Manager

I want to receive the latest job alert for guest experience manager in oneonta, ny

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