I. SUMMARY
Responsible for the development and review of all plans for individuals enrolled in and receiving Employment Services.
II. ESSENTIAL DUTIES AND RESPONSIBILITIES
? Reports to the Assistant Director of Employment Services. Maintains daily contact in person or by phone/email.
? Provides documentation in accordance with State and Federal regulations.
? Develops and maintains Employment Staff Action Plans for all individuals enrolled in Supported Employment Services, Community Prevocational Services and Pathway to Employment upon entry and every six months thereafter.
? Attends all semi and annual reviews for individuals receiving services and participates in other team meetings as necessary.
? Completes the individual's satisfaction survey in conjunction with the annual meeting and then reviews at each semiannual and annual thereafter.
? Maintains accurate and up to date trackers for different documents needed for each person enrolled to ensure compliance with regulation and agency standards.
? Maintains accurate and consistent communication with the individual's team including Employment Specialists, Vocational Specialists, advocates, family members, and professionals regarding the individual's progress as it relates to job development and employment performance.
? Maintains each individual's record to reflect their current status, by the timely filing or purging of documents, and ensures that all records are in compliance with federal and state regulations.
? Ensures that appropriate confidentiality is maintained at all times.
? Completes outcome assessments as required.
? Conducts internal quality assurance audits when assigned.
? Provides Community Based Work Assessments for individuals who have been referred for vocational services, as needed.
? Fills in for other employment staff as needed, including at worksites in the community.
? Becomes knowledgeable and trained in the use of Therap for plan writing, event reporting and ongoing communication.
? Participates in required departmental meetings, special projects, in service trainings, and other trainings regarding program requirements or changes.
? Any other duties as designated by the Assistant Director of Employment Services or the Director of Employment Services.
III. KNOWLEDGE, SKILLS, AND COMPETENCIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge Areas: Strong communication skills (verbally and written), adaptability/flexibility, personal accountability, compliance with policy/procedures/regulations, build and maintain collaborative relationships, ability to work with individuals with varying ability levels, business ethics, employee/employer relations (coaching, training, motiving), safety programs and training, strong time management skills, works well as part of a team, problem solving, record keeping procedures, various computer programs and applications, adherence to training requirements, maintains confidentiality, safety and security.
Skills: Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events. Changes approach/method to best fit the situation; Manages difficult or emotional situations, while keeping one's own emotions under control; Follows instructions and responds promptly to needs; Solicits feedback to improve service; Responds to requests for assistance; Meets commitments; prioritizes and plan work activities; uses time efficiently, organizes schedules. Demonstrates accuracy and thoroughness; Maintains confidentiality; Sound decision making and judgment, interpersonal skills, planning/organizing, strategic thinking. Includes appropriate people in decision making process. The ability to work independently. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups, individuals receiving services, employers, and support team members. Identifies and resolves problems timely, works well in team problem solving situations. Must be knowledgeable about various software programs; Become trained in the use of Therap for plan writing, event reporting and ongoing communication.
Competencies:
? Organization and Planning: Maintains an accurate schedule of events; prioritizes activities correctly to ensure deliverables are produced on time; electronic and hard copy files are systematically arranged and easily retrievable; understands the departmental and organizational calendars.
? Efficiency: Demonstrates highly efficient time management skills; adept at multi-tasking to accomplish goals; performs activities in an orderly, efficient, and cohesive manner; plans schedule in a way to improve productivity and efficiency.
? Results Oriented: Maintains focus on outcomes; is proactive and goal oriented; concentrates on meeting objectives, delivering to the required time, and quality; sets specific, measurable and Agency relevant goals and takes efficient action to accomplish success.
? Record Keeping: Maintains various Agency files, paperwork, and documentation to ensure compliance with standard business procedures and local, state, and federal law; retains documentation using hard copy and electronic formats; is well organized, accurate, and current.
? Teamwork: Works with a spirit of collaboration; willing to assist other Team Members in order to ensure success; helps others without being asked; demonstrates consistency in working additional or irregular hours on short notice due to business needs.
? Interpersonal Skills: Treats others with respect, collaboration, and support in such a way that work relationships are improved and morale is increased; is approachable, helpful, and trustworthy; communicates well with others.
IV. SUPERVISORY RESPONSIBILITIES
None
V. QUALIFICATIONS
? Education and/or Experience: Bachelor's degree (BA or BS) from an accredited University/ College in a human services field and one year of experience in delivery of services to people with developmental disabilities. Or a combination of education and experience that in the opinion of the agency meets the requirements of this position.
? Computer Skills: Must be knowledgeable about Internet software, Microsoft Office components including Word, Office, Excel and PowerPoint. Become trained in the use of Therap for plan writing, event reporting and ongoing communication.
? Certifications, Licenses, Registrations: Must possess a valid NYS driver's license and an acceptable driving record. Successful completion of all required agency/state/federal training.
? Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
? Physically able to bend/stoop, squat, push/pull, reach above/below shoulder level frequently.
? Regularly required to sit for long periods of time, walk and stand.
? Talk or hear both in person and by telephone.
? Must be able to independently lift and/or transfer, push or pull up to 50 lbs. No lifting restrictions.
? Must have adequate vision, speaking and hearing ability, with or without correction, to be constantly aware of, detect, and able to respond to each individual's needs when not in immediate vicinity.
? Specific vision abilities required include close vision, color vision, and ability to adjust focus.
? Use hands respectively to finger, handle, feel or operate office equipment.
? Ability to ambulate; reach with hands and arms.
? Ability to operate a computer and software programs.
VI. WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
? The employee is regularly exposed to varying temperature levels.
? The employee is regularly exposed to high noise environments.
? Work may be performed indoors and/or outdoors depending on employment needs.
? Works with electric/hydraulic/manual lift/ramp equipment, and office equipment.
? Wear proper Personal Protective Equipment at all times.
? Responsibilities occasionally may require an adjusted work schedule including overtime.
Americans with Disabilities Act: Reasonable accommodations will be made in compliance with the Americans with Disabilities Act of 1990, and ADAAA of 2008.
Occupational Safety and Health Act: Exposed to human body fluids, airborne agents, household chemicals. May be exposed to contagious diseases.
The starting rate for this position is $22.00 per hour.
