Our Vision Enabling our partners with technology solutions that help them achieve their business goals.
Our Mission Provide reliable and strategic IT Services so our partners can focus on their mission.
Our Values
- Integrity
- Excellence through continuous improvement
- Obsessive customer service
Company Acorn Technology Services is a provider of Managed Information Technology Services (“MITS”). We believe that all businesses, regardless of size and industry, are increasingly dependent on information technology, but find the understanding and management of IT to be a distraction from the activities that are essential to their business success. Acorn Technology Services offers high quality, reasonably priced, dependable IT solutions, thereby allowing its customers to focus on their core competencies.
Job Summary
The Virtual Chief Information Officer (vCIO) is a high-level executive role responsible for serving as the primary strategic customer advisor across Acorn’s partner portfolio. As part of our redesigned project and service delivery model, the vCIO acts as an executive IT planner and business partner, offering objective, unbiased guidance grounded in multi-industry experience. This position oversees long-term technology roadmapping, executive advisory, and IT budget optimization while providing strategic direction to Account Managers (AMs) and Project Managers (PMs) who report directly into the vCIO structure to execute account alignment and critical project plans. Operating in a discretionary hybrid capacity, the vCIO aligns technology investments with overarching client business goals to drive growth and future-proof partner organizations.
General Purpose of the Position
The core purpose of this position is to bridge the gap between IT solutions and client executive leadership while championing our core values of Integrity, Excellence through continuous improvement, and Obsessive customer service. By translating complex technical concepts into actionable business strategies, the vCIO helps executive teams make informed technology decisions with confidence. The vCIO establishes long-term technology vision, evaluates spending to maximize return on investment, and oversees major technology initiatives to ensure IT functions as an engine for competitive advantage and measurable business value.
Job Description
- Strategic Alignment & Inside Sales: Bridge the gap between IT and business leadership; ensure that technology investments directly support company goals, helping executives see how IT can enable growth and competitive advantage.
- Expert Guidance & Executive Advisory: Act as a strategic advisor, translating complex technical concepts into actionable business strategies and projects to help leadership make informed decisions with confidence.
- Strategic Advisory Boundary: Focus strictly on high-level strategic advisory, governance, and account growth, delegating technical execution, engineering tasks, and tactical project delivery to specialized Engineering and Project Management teams.
- Project Management Oversight: Oversee major IT projects and coordinate with technology vendors, ensuring projects are delivered on time, on budget, and meet performance expectations.
- IT Road Mapping: Create long-term technology plans, modernizing infrastructure, integrating tools like cloud computing and automation, and ensuring systems can scale as the business expands. This roadmap guides IT decisions and keeps the organization future-ready.
- Budget Optimization: Evaluate IT spending to find cost-effective solutions and maximize ROI; identify areas where technology can reduce expenses, improve productivity, or generate measurable business value.
- Risk and Security Management: Protect business operations by assessing vulnerabilities, implementing strong cybersecurity measures, and developing disaster recovery and business continuity plans to reduce risk and minimize downtime.
- Strategic Account Expansion (NRR): Identify strategic technology gaps and transformation needs within client environments to generate new project opportunities and scope expansions that support partner business growth.
- Strategic Cadence & KPIs: Maintain a consistent executive Customer Business Review (CBR) cadence across assigned partner accounts, driving high client retention, Net Promoter Scores (NPS/CSAT), and roadmap adoption rates.
- Team Direction & Oversight: Direct and lead dedicated Account Managers (responsible for budgeting, forecasting, alignment reporting, and opportunity management) and Project Managers (responsible for project plans, timelines, budgets, and out-of-scope items) reporting into the vCIO structure.
Education and Experience
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field; Master’s degree or MBA is highly desirable.
- 10+ years of progressive technology experience, with a minimum of 5 years acting in an executive IT consulting, vCIO, or senior IT leadership capacity.
- Previous MSP experience highly preferred.
- Proven track record in executive-level strategic advisory, IT roadmapping, risk management, and financial budget optimization across multiple industry verticals.
- Demonstrated experience providing strategic oversight to Account Management and Project Management personnel to execute client initiatives.
- Deep familiarity with cloud computing, automation tools, infrastructure scaling, risk mitigation, disaster recovery, and cybersecurity frameworks.
- Superior executive presentation, communication, negotiation, and strategic decision-making skills grounded in high integrity.
- Industry-recognized executive, strategic, or governance certifications are highly preferred (e.g., ITIL v4, CISM, CRISC, PMP, or formal vCIO certifications).
Job Type: Full-time, Salaried Exempt
Work Location: Ontario, CA. This position is eligible for a hybrid schedule (typically 2-3 days in-office, with remote flexibility for the remaining days). However, all work-from-home options are extended at the sole discretion of management and may be modified or eliminated at any time based on company and operational needs.
Travel Requirements: Ability and willingness to travel locally across Southern California for executive client meetings, board presentations, and Quarterly Business Reviews (QBRs) as needed.
PHYSICAL REQUIREMENTS
- Prolonged periods of sitting at a desk and working on a computer.
- Close visual acuity to read technical documentation, analyze system data, and view computer monitors for extended periods.
- Clear verbal communication and sufficient auditory capability to provide instruction, lead meetings, and interact with others through voice, phone, and video conferences.
- Must be able to occasionally lift and/or move IT equipment and office supplies weighing up to 20 lbs.
- Ability to reliably commute to and work fully on-site at the Ontario, CA corporate office as required by business needs.
BENEFITS:
- 401(k)
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Parental leave
- Professional development assistance
- Monthly connectivity stipend
WHO SHOULD APPLY?
We seek strategic, customer-focused technologists who are hardworking and practically believe in Acorn values of Obsessive Customer Service, Deep Strategic Partnerships and Unparalleled Technical Talent. Strong team players with a growth mindset who can effectively collaborate across operations, engineering, and account management departments. Proactive problem-solvers who own outcomes, are detail-oriented, and make sound decisions under high-stress and high-pressure services environment. Adaptable lifelong learners and individuals of integrity, humility, and initiative who prioritize client success and thrive in stressful IT service contexts. Must be comfortable with fast changing tech stacks, eager to mentor and be mentored.
WHY WORK AT ACORN?
At Acorn IT Services, we’re more than just an IT solutions provider — we’re a team committed to excellence, innovation, growth, and making a difference. Here’s why joining our organization is a rewarding career choice:
- Cutting-Edge Technology: You’ll work with the latest tools and solutions, helping clients succeed in a rapidly evolving digital landscape.
- Collaborative Culture: Be part of a supportive, inclusive team where your ideas and contributions truly matter.
- Make an Impact: Your work directly helps clients enhance their operations, security, and productivity.
- Innovative Environment: We foster creativity and encourage new ideas to solve complex challenges.
- Join a Growing Company: Be part of a company with a strong reputation and a vision for expansion and success.
Pay: $120,000.00 - $150,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Work Location: Hybrid remote in Ontario, CA 91764
