Top 50 Human resources learning & development occupations Jobs in Ontario, Ca

Patient Experience and Customer Service Training Specialist
HRC Fertility Management —Pasadena, CA
- $65,000 - $75,000 a year
- Full-time
- Public speaking
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Training Specialist
iNc EMPIRE —Pasadena, CA
- $75,000 - $85,000 a year
- Weekends as needed
- Background check
- Up to 50% travel
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
6d
Manager, Healthy Workplace Education and Mediation
Cal Poly Pomona —Pomona, CA
- $100,000 - $120,000 a year
- Full-time
- Background check
- Mid-level
- Office
5d
Y AS-NEEDED - Human Resources Specialist, Training and Education
CalOptima —Orange, CA
- Weekends as needed
- Remote
- Background check
- Microsoft Outlook
- Writing skills
- Tuition reimbursement
6d
Organizational Effectiveness Manager
Inland Empire Health Plan —Rancho Cucamonga, CA
- $104,041.60 - $137,841.60 a year
- Full-time
- Hybrid work
- 7 years
- Office
- Master's degree
- Disability insurance
- Health insurance
Learning and Development Trainee - $24/hr
Rapid Response Monitoring —Corona, CA
- $24 an hour
- Weekends as needed
- Mid-level
- Residential
- Organizational skills
- Wellness program
- Health insurance
Quick Apply
Manager, Quality & Training
AltaMed Health Services Corporation —Anaheim, CA
- $88,241.92 - $110,302.40 a year
- Full-time
- Background check
- Spanish
- Management
- 403(b) matching
- Paid holidays
Learning and Development Associate Director
United Contractors —Anaheim, CA
- $100,000 - $140,000 a year
- Full-time
- Hybrid work
- 5 years
- Data analysis skills
- Organizational skills
Talent Development Specialist
Panda Restaurant Group —Rosemead, CA
- $90,000 - $126,500 a year
- Email
- 5 years
- Office
- Senior level
- AD&D insurance
- Disability insurance
Quick Apply
Assistant personnel training manager
LA Fitness —Chino, CA
- $49,106.81 - $59,139.39 a year
- Full-time
- Classroom
- Salesforce
- Public speaking
Quick Apply
VP, Learning & Development Manager
Cathay Bank —El Monte, CA
- $95,000 - $110,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Public speaking
- Health savings account
- Disability insurance
Faculty Development Coordinator
California Baptist University —Riverside, CA
- Writing skills
- Mid-level
- Office
Senior Manager, Operations Training
Simpson Strong-Tie Company Inc. —Riverside, CA
- $123,700 - $210,300 a year
- Full-time
- Pass drug screening
- Office
- 8 years
- Paid jury duty
- Health insurance
Quick Apply
6d
Trainer (E)
Berkshire Hathaway HomeServices Nevada Properties —Anaheim, CA
- $72,000 - $78,000 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Management
- Health savings account
- Health insurance
Security Training & Development Specialist
PLATINUM SECURITY —San Bernardino, CA
- Full-time
- Mid-level
- Recruiting
Continuous Skills Development Trainer
Walmart —Chino, CA
- $26.30 - $29.80 an hour
- Full-time
- High school
- Mid-level
- Paid jury duty
- Disability insurance
Plant Training Coordinator - Fontana
Refresco —Fontana, CA
- $60,000 - $75,000 a year
- Weekends as needed
- Mid-level
- Ability to climb stairs
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
Business Developer III, Organizational Strategy
Amazon.com Services LLC - A57 —Bloomington, CA
- $143,700 - $194,400 a year
- Full-time
- PMP
- Bachelor's degree
- Continuous improvement
- AD&D insurance
- Health insurance
11d
Vehicle Services Training Manager, Riverside CA
Cox Automotive —Riverside, CA
- $107,200 - $160,800 a year
- Full-time
- Bachelor of Science
- Bachelor's degree
- No degree
- Paid jury duty
- Paid holidays
12d
Learning & Development Trainer
Panda Restaurant Group —Rosemead, CA
- $72,500 - $101,500 a year
- Email
- Mid-level
- Office
- Education
- AD&D insurance
- Disability insurance
Quick Apply

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Patient Experience and Customer Service Training Specialist

HRC Fertility Management -
Pasadena, CA

Quick Apply

Job Details

Full-time
$65,000 - $75,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Life insurance
Retirement plan

Qualifications

Teamwork
Zoom
Employee relationship building
Calendar management
Communications
LMS
Stakeholder relationship building

Full Job Description

About the Position:

The Patient Experience and Corporate Training Specialist plays a critical role in improving the overall patient journey and for improving patient experience through staff training programs. By designing, delivering, and coordinating programs to capture patient experience data and feedback, and building/implementing enterprise-wide training programs that elevate service excellence across the organization, this role is a critical role for optimum patient quality assurance and improvement. This role partners closely with clinical teams, administrative/corporate departments, and organizational leadership to ensure patient experience programs are running at optimum levels and staff are equipped with the skills, knowledge, and tools needed to consistently deliver compassionate, world-class and patient-centered care.

Responsibilities and Requirements:

Key Responsibilities

Training Development & Delivery

Design and deliver and manage patient experience training programs, including staff onboarding, refresher sessions, and specialized workshops across all practice locations.
Create training materials such as presentations, guides, job aids, e-learning modules, and simulations that can be used as self-guided tools for staff as well as management guides for staff and for in-person internal workshops
Facilitate training related to communication skills, empathy, service recovery, cultural competency, de‑escalation, and organizational service standards.
Maintain and update curriculum to reflect best practices and current patient experience priorities.

Program Coordination

Develop and manage the training calendar, scheduling, registration, attendance tracking, and logistics for in‑person and virtual sessions.
Evaluate and then coordinate with department leaders to implement training needs and customize sessions for various roles (clinical, front desk, support services, etc.).
Collaborate with Human Resources and Department Leads to track completion rates and ensure compliance with mandatory patient experience and customer service training requirements.

Quality Improvement & Patient Experience Support

Monitor patient satisfaction and experience data (e.g., HCAHPS, CG‑CAHPS, internal surveys) to identify training opportunities.
Support service recovery processes by training staff on best‑practice communication and problem‑solving skills.
Partner with practice managers and department leaders to develop and implement improvement initiatives across the organization.
Document and report training effectiveness using evaluations, surveys, and metrics.
Ensure evaluations are incorporated into every training and used to support appropriate changes to curriculum

Collaboration & Stakeholder Engagement

Work closely with leaders across clinical, operational, and administrative teams to support patient experience goals.
Participate in committees, workgroups, and improvement teams related to patient satisfaction and service culture.
Assist with organization‑wide campaigns and communication rollouts that support patient engagement and service excellence.

Qualifications

Education & Experience

Bachelor’s degree in Healthcare Administration, Education, Organizational Development, Communications, or related field (required).
2–4 years of experience in training, patient experience, customer service, or healthcare operations (preferred).
Experience facilitating training sessions for diverse groups of learners (highly preferred).

Skills & Competencies

Strong facilitation, presentation, and public speaking skills.
Ability to design training materials that are clear, engaging, and accessible.
Excellent communication, relationship-building, and interpersonal skills.
Knowledge of patient satisfaction metrics (HCAHPS, CG‑CAHPS) and healthcare service excellence standards.
High emotional intelligence and ability to model empathetic, patient‑centered behaviors.
Proficiency in Microsoft Office, LMS platforms, and virtual training tools (Teams/Zoom).

Work Environment

Standard office and healthcare facility settings.
Requires regular travel across multiple sites.
Early morning or late-afternoon classes based on operational needs.

Why This Role Matters

The Patient Experience Training Coordinator directly contributes to creating a service culture that improves patient outcomes, builds trust, and strengthens the overall reputation of the organization. This role empowers employees with the tools to provide exceptional care every day.

Pay: $65,000.00 - $75,000.00 per year

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

human resources learning & development occupations jobs in ontario, ca

Patient Experience and Customer Service Training Specialist

Training Specialist

Manager, Healthy Workplace Education and Mediation

Y AS-NEEDED - Human Resources Specialist, Training and Education

Organizational Effectiveness Manager

Learning and Development Trainee - $24/hr

Manager, Quality & Training

Learning and Development Associate Director

Talent Development Specialist

Assistant personnel training manager

VP, Learning & Development Manager

Faculty Development Coordinator

Senior Manager, Operations Training

Trainer (E)

Security Training & Development Specialist

Continuous Skills Development Trainer

Plant Training Coordinator - Fontana

Business Developer III, Organizational Strategy

Vehicle Services Training Manager, Riverside CA

Learning & Development Trainer

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