Position Overview
Dillard’s is seeking a dynamic, results-driven Salon Manager to lead and grow our in-store salon business. This position is responsible for overseeing all aspects of salon operations, including talent acquisition, team development, client growth, retail sales performance, customer experience, and business planning. The Salon Manager serves as a leader, coach, recruiter, and business strategist while maintaining the high standards of service and professionalism that define the Dillard’s brand.
The ideal candidate is passionate about the beauty industry, excels at building relationships, developing talent, and creating exceptional guest experiences. This leader will drive salon profitability through strategic planning, innovative marketing initiatives, community engagement, and a commitment to delivering outstanding service.
Essential Responsibilities
Leadership & Talent Development
- Recruit, interview, hire, and retain top salon professionals.
- Create a culture focused on teamwork, accountability, service excellence, and continuous development.
- Coach, mentor, and develop salon team members through ongoing training and performance management.
- Conduct regular performance evaluations and establish growth plans for team members.
- Lead by example and maintain a positive, professional work environment.
Business Development & Growth
- Develop and execute daily, monthly, quarterly, and annual business plans to achieve revenue and profitability goals.
- Drive salon growth through client acquisition, retention, and rebooking strategies.
- Build and maintain a personal clientele while supporting team members in growing their own books of business.
- Organize and execute promotional events, focus days, and community outreach initiatives to increase awareness and traffic.
- Partner with local organizations, businesses, and community groups to generate new business opportunities.
Sales & Retail Performance
- Develop strategies to increase salon service revenue and retail product sales.
- Leverage opportunities to engage both salon guests and Dillard’s store customers.
- Monitor key performance indicators (KPIs), including service sales, retail sales, client retention, productivity, and profitability.
- Ensure team members effectively recommend salon products and services that meet customer needs.
- Collaborate with store leadership to maximize cross-selling opportunities throughout the store.
Customer Experience
- Deliver and uphold Dillard’s exceptional customer service standards.
- Foster client loyalty by creating memorable and personalized experiences.
- Resolve customer concerns professionally and effectively.
- Ensure all salon interactions reflect the Dillard’s brand and service culture.
- Maintain a welcoming, inclusive, and customer-focused environment.
Operations Management
- Oversee daily salon operations, including scheduling, staffing, inventory management, and compliance with company policies.
- Maintain salon cleanliness, organization, and presentation standards.
- Ensure compliance with all state licensing requirements, sanitation regulations, and safety procedures.
- Monitor inventory levels and manage retail product merchandising and replenishment.
- Maintain required certifications and technical knowledge to support salon operations and team development.
Collaboration & Partnership
- Partner with store leadership, beauty departments, and other Dillard’s salons to share best practices and drive business growth.
- Collaborate with corporate partners and vendor representatives to maximize educational and promotional opportunities.
- Support company initiatives and adapt quickly to changing business needs.
Qualifications
- Current cosmetology license required (state-specific requirements apply).
- Previous salon management, salon leadership, or multi-stylist supervisory experience preferred.
- Proven success in recruiting, developing, and retaining salon talent.
- Strong understanding of salon operations, retail sales, and customer service.
- Demonstrated ability to drive business growth and achieve financial goals.
- Excellent communication, coaching, interpersonal, and conflict resolution skills.
- Strong organizational and time management abilities.
- Ability to analyze business performance and develop action plans for improvement.
- Proficiency with scheduling, reporting, and point-of-sale systems.
- Ability to work a flexible schedule, including evenings, weekends, and holidays as business needs require.
Preferred Qualifications
- Experience managing a high-volume salon environment.
- Established network within the beauty industry.
- Experience with community outreach, event planning, and client acquisition strategies.
- Advanced certifications in salon services and treatments.
What We Offer
- Competitive compensation opportunities.
- Leadership development and career advancement potential.
- Access to premium beauty brands and education programs.
- Opportunity to lead and grow a salon business within one of the nation's leading fashion retailers.
- Collaborative and customer-focused work environment.
This is a full time, on-site position located at our Dillard's Store.
Location: 1627 Opelika Rd Suite 16 Auburn, AL 36830
A high level of attendance is required as an essential function of this position.
Rules of Arbitration
I state that the information contained in the foregoing statements is complete, true, and correct. I understand that if I am employed, any misrepresentation or omission of material facts on this application is sufficient cause for dismissal. I agree that my employment is for no definite period of time and can be terminated, with or without cause, and with or without notice, at any time, at the option of either Dillard's or myself. I understand that neither the Associate Work Rules and General Policies, the Associate Benefits and Related Policies, nor any other written or oral statements by Dillard's or its representatives are contracts of employment. No employee of Dillard's other than the Chairman of the Board or the President has any authority to enter into any agreement for employment for any specified period of time, or to make any agreement contrary to the foregoing, and no such agreement has been made. If, at the time of termination, I am for any reason indebted to Dillard's, whether for merchandise, cash advances, withdrawals, or otherwise, I agree that Dillard's shall have the right to make the necessary deductions and withhold from any remuneration or from any reimbursement to which I may be entitled, an amount sufficient to fully cover and completely pay for all of my indebtedness to Dillard's. I also hereby agree that in no event shall Dillard's be liable for any loss or damage to my clothing or my personal property. In consideration of Dillard’s agreeing to consider my Application, I agree that effective on my submission of this Application, Dillard’s and I shall be entitled to the benefits of and mutually agree to become subject to Dillard’s RULES OF ARBITRATION (the “Rules”). The Rules will apply to any Legal Claim which may arise out of the application process or over Dillard’s failure or refusal to offer me employment. A free copy of the Rules is available A) by emailing a request for a copy to [email protected] or B) by requesting a written copy of the Rules by dialing toll free 866-353-6787.
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Vision insurance
Application Question(s):
- What are your pay expectations?
- How would you recruit new stylist?
- Did you review and agree to the Rules of Arbitration?
Education:
- High school or equivalent (Required)
Experience:
- Salon Management: 4 years (Preferred)
License/Certification:
- Cosmetology License (Required)
Location:
- Auburn, AL 36830 (Required)
Ability to Commute:
- Auburn, AL 36830 (Required)
Work Location: In person
