About CALLS PLUS
CALLS PLUS delivers customized communication services to clients nationwide, including school safety hotlines, incident reporting and counseling, crisis and suicide intervention, child abuse reporting, healthcare support services, information and referral services, maintenance reporting, and more. Due to the specialized and sensitive nature of these services, we seek employees with college degrees and/or extensive professional experience.
CALLS PLUS is not a traditional call center. We partner with government agencies across the country to go beyond basic customer service and help solve real-world problems. Our team is made up of exceptional individuals with backgrounds in healthcare, social services reporting and counseling, housing and building maintenance, law enforcement reporting, and local, state, or federal government programs. We provide comprehensive training to ensure every employee meets our high standards of excellence.
Training & Development
CALLS PLUS invests heavily in employee training, offering approximately four weeks of instruction covering company objectives, systems, and initial client accounts. After the first 90 days, employees are evaluated and assigned to client groups that best align with their education, skills, and professional experience.
Core Values
People Empowerment • Integrity & Ethics • Trustworthiness • Accountability • Creative Innovation
Position Requirements
- Fully bilingual in Spanish and English (or another language)
- Ability to handle inbound calls related to housing, healthcare, school safety hotlines, and various federal and state government agencies, including hospitals and housing authorities
- Extensive paid training provided
Requirements
- Pass a federal background check
- Reliable attendance and punctuality
- Associate’s, Bachelor’s, or higher degree required
- Ability to work 8-hour shifts
- Ability to remain seated and work on a computer for extended periods
- Availability to work nights, weekends, and holidays
- Strong written and verbal communication skills
- Excellent multitasking abilities, including speaking with callers, documenting information accurately, and consulting resources simultaneously
- Strong active listening and critical thinking skills
- Ability to ask probing questions to identify caller needs and provide effective solutions
- Ability to quickly build rapport with callers
- Ability to professionally escalate difficult or challenging calls
- Detail-oriented with strong time management and prioritization skills
- Passion for helping others
Qualifications
- Minimum of 3 years of experience in healthcare and/or housing, with working knowledge of industry terminology
- Ability to pass a background check
- Professional references required
- College degree preferred
- Experience working with government agencies preferred
“Changing lives, one conversation at a time.”
Submit resume in English.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Flexible schedule
- On-the-job training
- Paid time off
- Professional development assistance
Application Question(s):
- Please include details of your experience working with complex callers via telephone.
- Explain how you enjoy working to solve complex questions on the phone
Education:
Experience:
- Customer Service: 3 years (Preferred)
Language:
- Spanish and English (Required)
License/Certification:
- Driver's License (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Commute:
- Lafayette, LA 70503 (Preferred)
Ability to Relocate:
- Lafayette, LA 70503: Relocate before starting work (Preferred)
Work Location: In person
