Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.
The Alignment Health Virtual Care Center is a collaborative approach to providing patients telehealth services 24 hours a day, 7 days a week. It provides support for Alignment Healthcare patients by being available to address any concern at any time. This program provides patients with timely clinical assessment, triage, and virtual care support when they need it, with the goal of helping members receive the right level of care at the right time and preventing unnecessary hospitalizations, health complications, and unmanaged disease progression.
Please Note: This position requires an active California RN license at the time of hire and is best suited for nurses with Emergency Department (ED), Urgent Care, ICU, CCU, Critical Care, Triage, or Telehealth experience.
Applicants must possess an active, unrestricted California RN license at the time of hire. Candidates who do not currently hold a California RN license will not be considered.
Alignment Health is seeking a remote RN Nurse Health Specialist to join the Virtual Care Center team. As a Nurse Health Specialist, you will serve as a frontline triage nurse, utilizing your clinical judgment to assess patient concerns, provide telephonic and video-based clinical support, determine appropriate next steps in care, and escalate patient calls to an Advanced Practice Clinician (APC) when appropriate. You will manage patient care and treatment in collaboration with Physicians, Nurse Practitioners, Physician Assistants, Care Coordinators, and other members of the care team.
This position is ideal for nurses with experience in Emergency Department (ED), Urgent Care, ICU, CCU, Critical Care, Triage Nursing, or Telehealth environments who thrive in a fast-paced virtual setting and can independently manage multiple priorities while providing exceptional patient care and customer service.
Schedule
Initial Training Schedule:
- (2) weeks of virtual training
- Monday through Friday
- 8:00 AM - 5:00 PM Pacific Time
Regular Schedule:
- Must be available to work Pacific Time hours
- Rotating 10-hour shift schedule:
- Week 1: Wednesday - Saturday, 7:00 AM - 6:00 PM Pacific Time
- Week 2: Monday - Thursday, 7:00 AM - 6:00 PM Pacific Time
- No on-call responsibilities
- Required to work four (4) company-recognized holidays annually
- Holiday schedules are provided one year in advance
- Additional shift coverage opportunities may be available
- Fully remote position; candidates may reside anywhere within the United States
General Duties / Responsibilities:
Answer inbound calls into the virtual care center
Address patient concerns using clinical judgement
Collaborate with primary care physician, extensivist, and nurse practitioner (NP) / physicians assistant (PA), and case manager (CM) to develop care plan for members for non-Care Anywhere (CAW) patients
Conduct outbound calls and virtual visits to complete patient follow up
Review vitals daily for patients enrolled in remote patient monitoring program
Support disease management referrals
Interpret and evaluate diagnostic tests to identify and assess patients’ clinical problems and health care needs.
Educate members on topics such as disease process, end of life, medication, and compliance.
Discuss case with physician / NP /PA when appropriate.
Utilize multiple technology platforms simultaneously, including EMR, telephony, messaging, and scheduling systems
Complete accurate and timely documentation within the EMR by the end of each shift
Use of electronic medical records (EMR) required.
Supervisory Responsibilities:
N/A
Minimum Requirements:
Minimum Experience:
Knowledge of clinical standards of care
Minimum one (1) year experience as an RN
Experience assessing and triaging patient symptoms utilizing sound clinical judgment
Able to manage multiple priorities within a fast-paced virtual environment
Strong documentation, communication, and time-management skills
Education / Licensure:
Required:
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Registered Nurse (RN)
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Successful completion of an accredited nursing program
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Current, unrestricted California RN license at the time of hire
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Must obtain all additional state nursing licenses required by Alignment Health within the first three (3) months of employment (Arizona, Nevada, North Carolina, Texas). Alignment Health provides licensure reimbursement and support throughout the process.
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CPR certification
Preferred:
Other:
Required:
Excellent administrative, organizational, and verbal communication skills
Effective communication skills with seniors and Medicare populations
Computer proficient and able to navigate multiple systems simultaneously
Able to work independently in a remote environment
Strong multitasking, time-management, and prioritization skills
Detail-oriented
Dependable and reliable
Preferred:
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Emergency Department (ED) nursing experience
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Urgent Care nursing experience
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ICU, CCU, or Critical Care nursing experience
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Telephone Triage experience
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Telehealth, Virtual Care, or Remote Nursing experience
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Remote Patient Monitoring experience
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Experience serving Medicare or senior populations
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Hospice or Home Health experience combined with prior acute-care or critical-care nursing experience
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Knowledge of Medicare Managed Care Plans
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Bilingual English and Spanish
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EMR experience
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Physical Functions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Pay Range: $77,905.00 - $116,858.00
Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.
Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.
- DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email [email protected].
