Top 3 Tier ii support staff Jobs in Orange Beach, Al

Tier II Support Staff
Securevision LLC —Orange Beach, AL
- $22 - $25 an hour
- Monday to Friday
- Hospitality
- Mid-level
- Office
- Health insurance
- Dental insurance
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- Per diem
- BLS Certification
- Inpatient
- ACLS Certification
- Travel reimbursement
- Profit sharing

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Tier II Support Staff
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Tier II Support Staff

Securevision LLC -
Orange Beach, AL

Apply Now

Job Details

$22 - $25 an hour

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
Wireless networking
Technical documentation
Wireless Access Point implementation
Equipment troubleshooting
Wi-Fi protocol
VLAN
Driver's License
Customer support ticket management
Networking equipment (troubleshooting support)
Technical writing
Productivity software
Network infrastructure management
Ticketing system technical support

Full Job Description

Job Title: Tier 2 Support Specialist

Department: Network Operations / Technical Services

Reports to: Tier 2 NOC Supervisor

FLSA: Non-Exempt

Hours: Monday through Friday 8:00 AM to 5:00 PM (CT), with rotating after-hours and on-call coverage to support continuous NOC operations

Location: Orange Beach, Alabama

Job Summary:

The Tier 2 Support Specialist is responsible for advanced troubleshooting and resolution of customer network and connectivity issues escalated from Tier 1 support. This role works within the Network Operations Center (NOC) to diagnose and resolve complex issues involving access points, switches, routers, and IDF/MDF infrastructure across SecureVision’s bulk MDU resort properties. The position partners closely with field technicians during installs, service calls, and outage response, and serves as a key escalation resource for Tier 1 staff.

Duties/Responsibilities:

Advanced Technical Troubleshooting:

o Diagnose and resolve escalated network issues involving access points, switches, routers, and customer premises equipment.

o Troubleshoot connectivity, throughput, Wi-Fi performance, VLAN, and IDF/MDF-related issues.

o Perform remote diagnostics using monitoring and management tools.

o Document root cause and resolution steps for each escalation.

Customer Issue Resolution:

o Take ownership of escalated tickets from Tier 1 and drive them through to resolution.

o Communicate clearly and professionally with residents, property staff, and internal teams.

o Provide timely status updates throughout the troubleshooting process.

o Maintain service performance and quality standards on every interaction.

Field Technician Coordination:

o Provide remote support to field technicians during installs, service calls, and outages.

o Assist with diagnosing and resolving field equipment issues in real time.

o Coordinate with field staff to validate fixes and confirm service restoration.

o Participate in onsite troubleshooting when required, including major outages or complex customer issues.

Ticket and Escalation Management:

o Manage assigned ticket queue and prioritize based on severity and SLA.

o Escalate issues beyond Tier 2 scope to the Tier 2 NOC Supervisor or Tier 3 resources promptly and with complete documentation.

o Maintain accurate, detailed notes in the ticketing system from initial intake through closure.

o Identify recurring issues and recommend process or knowledge-base improvements.

Network Maintenance Support:

o Participate in scheduled maintenance windows, including after-hours work as needed.

o Execute assigned maintenance tasks and verify completion against the change plan.

o Confirm network stability and service health following maintenance activity.

o Report any anomalies or unexpected behavior to the supervisor immediately.

Required Skills/Abilities:

Strong network troubleshooting skills, including hands-on experience with switches, access points, and routers.
Working knowledge of TCP/IP, VLANs, DHCP, DNS, and Wi-Fi standards.
Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical customers.
Strong organizational skills and the ability to manage multiple tickets and priorities in a fast-paced environment.
Experience with ticketing tools and documentation systems.
Proficiency in Microsoft Office.
Customer-service orientation and a collaborative team approach.

Education and Experience:

Associate’s degree or relevant technical certifications preferred.
2–4 years of technical or network support experience.
Hands-on experience with switches, access points, and network infrastructure required.
CompTIA Network+, CCNA, or equivalent certifications a plus.
Experience in a multi-dwelling unit (MDU), hospitality, or ISP environment a plus.

Work Environment:

Prolonged periods sitting at a desk and working on a computer.
Fast-paced operations setting.
On-call participation is required.
Participates in scheduled and after-hours maintenance activity.
Occasional travel may be required for onsite support, outage response, and customer escalation activity.
Must be able to lift up to 25 pounds at times, including network equipment such as switches, access points, and cabling.

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Education:

Associate (Preferred)

Experience:

Network Support: 2 years (Required)

License/Certification:

Drivers License (Required)

Work Location: In person

Apply Now

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tier ii support staff jobs in orange beach, al

Tier II Support Staff

Advanced Provider - Hospital Medicine - PRN - Ascension Sacred Heart Pensacola

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