Call Center Director (Hospitality)
Ledgent Technology —Newport Beach, CA
- $175,000 - $225,000 a year
- Full-time
- 7 years
- Bachelor's degree
- Travel
Quick Apply
10h
Call Center Director
Go Rentals —Newport Beach, CA
- $175,000 - $200,000 a year
- Full-time
- 7 years
- Bachelor's degree
- Mentoring
- AD&D insurance
- Paid holidays
Quick Apply
Center Director
Rezolut —Irvine, CA
- $74,000 - $84,000 a year
- Weekends as needed
- Office
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
Quick Apply
1d
School Director
The Goddard School of Trabuco Canyon, CA —Rancho Santa Margarita, CA
- $100,000 - $120,000 a year
- Full-time
- School experience
- Mid-level
- Preschool
- Paid holidays
- Health insurance
Quick Apply
Assistant Director of Infant Toddler Center
University of California, Irvine —Irvine, CA
- $57,100 - $96,700 a year
- Full-time
- Background check
- Classroom
- CPR Certification
- Health insurance
- Retirement plan
6d
After-School STEM Instructor
Code Ninjas Fullerton —La Habra, CA
- $16.90 - $18.00 an hour
- Part-time
- Background check
- Classroom
- High school diploma or GED
- Flexible schedule
Quick Apply
Math Instructor and Tutor - Long-term
Mathnasium (ID: 2418701) —Lake Forest, CA
- $16.90 - $18.00 an hour
- Part-time
- Background check
- High school
- High school diploma or GED
- Employee discount
- Opportunities for advancement
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Associate Center Director (Mandarin Speaking)
Mathnasium —Irvine, CA
- $20 - $25 an hour
- Full-time
- Classroom
- Mid-level
- Experience working with children
- Health insurance
- Dental insurance
Quick Apply
1d
Small Business Consultant – Restaurant Operations and Growth
CSU, Fullerton ASC Small Business Development Center —Irvine, CA
- $50 - $55 an hour
- Part-time
- Hybrid work
- Background check
- Spanish
- Restaurant management
- Flexible schedule
Quick Apply
6d
Math Instructor and Tutor - Long-term
Mathnasium (ID: 2418701) —Irvine, CA
- $16.90 - $18.00 an hour
- Part-time
- Background check
- High school
- High school diploma or GED
- Employee discount
- Opportunities for advancement
Quick Apply
Small Business Consultant – Operations and Growth
Cal State Fullerton SBDC —Irvine, CA
- $50 - $55 an hour
- Part-time
- Hybrid work
- Background check
- Spanish
- Mid-level
- Flexible schedule
Quick Apply
6d
Small Business Consultant – Retail Operations and Growth
Cal State Fullerton SBDC —Irvine, CA
- $50 - $55 an hour
- Part-time
- Hybrid work
- Background check
- Spanish
- Research
- Flexible schedule
Quick Apply
6d
Small Business Consultant – Marketing
Cal State Fullerton SBDC —Irvine, CA
- $50 - $55 an hour
- Part-time
- Hybrid work
- Background check
- Spanish
- Mid-level
- Flexible schedule
Quick Apply
6d
TUTOR READING/MATH - Sylvan Learning of Corona
Sylvan Learning Center —Corona, CA
- $17 - $20 an hour
- Part-time
- Classroom
- Experience working with children
- Math
Quick Apply
13h
Math Learning Center Director
Mathnasium (ID: 2409701) —Walnut, CA
- Part-time
- Background check
- Computer literacy
- Mid-level
Quick Apply
Assistant Center Director/Center Director Trainee
Mathnasium (ID: 2418701) —Lake Forest, CA
- $48,000 - $60,000 a year
- Full-time
- Classroom
- Mid-level
- Experience working with children
- Profit sharing
- Health insurance
Quick Apply
Assistant Math Learning Center Director
Mathnasium (ID: 2409701) —Walnut, CA
- Part-time
- Background check
- Classroom
- Customer service
- On-the-job training
- Opportunities for advancement
Quick Apply
Preschool and Childcare Center Director
Preschool Childcare —Anaheim, CA
- $25 - $28 an hour
- Part-time
- Background check
- Mid-level
- Preschool
Quick Apply
Center Director
Brella —Newport Beach, CA
- $75,000 - $85,000 a year
- Full-time
- Classroom
- 6 years
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Assistant Director at Cerritos KinderCare
KinderCare Education —Cerritos, CA
- $23.25 - $27.10 an hour
- Full-time
- Classroom
- CPR Certification
- Computer literacy
- Health insurance
- Dental insurance

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Explore jobs in more locations

center director jobs near orange county ca

Call Center Director (Hospitality)

Ledgent Technology -
Newport Beach, CA

Quick Apply

Job Details

Full-time
$175,000 - $225,000 a year
10 hours ago

Qualifications

Stakeholder engagement
Data analysis reporting
Team supervision
Managing teams in a customer support role
Resource planning methods
Staff scheduling
Business intelligence report generation
Team scheduling
Frontline customer support management
Change management
Team development
Forecasting
Leading team collaboration initiatives
Capacity planning
Process improvement planning
Customer satisfaction improvement
Call center management
Staffing management
Stakeholder relationship building
Data analytics technologies
Stakeholder management
Strategic workforce planning

Full Job Description

Call Center Director

Location: Newport Beach, CA or Palm Springs, CA (Onsite)
Compensation: $175,000 - $225,000 + Benefits

About the Opportunity

We are partnering with a leading luxury service organization seeking an experienced Call Center Director to lead and transform its customer contact center operations. This highly visible leadership role will oversee critical customer-facing teams and be responsible for driving operational excellence, improving service performance, increasing reservation conversion rates, and modernizing the technology and processes that support a world-class customer experience.

This position offers the opportunity to make an immediate impact by stabilizing a key business unit while helping shape the future operating model, workforce strategy, and technology roadmap for a growing nationwide organization.

Position Overview

The Call Center Director will initially focus on leading and stabilizing a high-volume customer service operation and will subsequently expand oversight across multiple call center teams. The successful candidate will bring a strong combination of operational leadership, workforce management expertise, performance analytics, customer experience excellence, and contact center technology knowledge.

This individual will be responsible for establishing consistent operational standards, improving team performance, enhancing customer satisfaction, and creating scalable processes that support future growth.

Key Responsibilities

Leadership & Team Development

Lead day-to-day operations of multiple customer contact center teams.
Stabilize staffing, improve engagement, and drive workforce retention.
Develop managers, team leads, and front-line representatives through coaching and performance management.
Foster a culture of accountability, collaboration, and exceptional customer service.
Build a strong leadership pipeline and succession strategy.

Workforce Management & Operations

Own workforce planning, forecasting, scheduling, capacity planning, and service-level attainment.
Monitor and improve critical contact center KPIs, including service levels, occupancy, quality, schedule adherence, and productivity.
Optimize staffing models and operational workflows to maximize efficiency while maintaining service excellence.
Ensure quality assurance and coaching programs are consistently executed across teams.

Customer Experience & Revenue Performance

Drive measurable improvements in customer satisfaction and inbound conversion performance.
Implement coaching and performance management initiatives that improve results and service quality.
Develop processes that support both operational efficiency and a premium customer experience.

Process Improvement & Standardization

Create and implement standardized operating procedures across multiple contact center functions.
Establish scalable onboarding, training, and knowledge management programs.
Develop and maintain centralized knowledge resources to improve employee effectiveness and consistency.
Evaluate and enhance performance incentive programs that support retention and productivity.

Technology & Innovation

Lead the contact center technology strategy and roadmap.
Evaluate and implement modern contact center solutions, including AI-enabled tools, workforce management platforms, telephony systems, and performance management technologies.
Partner with IT and business stakeholders to improve systems integration and streamline workflows.
Champion technology adoption and process automation initiatives.

Required Qualifications

Bachelor's degree or equivalent professional experience.
7+ years of contact center or call center leadership experience.
3+ years managing managers and/or multiple customer service teams.
Demonstrated success improving operational performance, workforce productivity, and customer experience metrics.
Strong expertise in workforce management, labor forecasting, scheduling, and capacity planning.
Experience using data, reporting, and analytics to drive operational decision-making.
Proven ability to lead change, improve processes, and build high-performing teams.
Excellent communication, leadership, and stakeholder management skills.
Ability to work onsite in Newport Beach, CA or Palm Springs, CA and travel as needed.

Preferred Qualifications

Experience within hospitality, travel, luxury service, concierge, private aviation, premium automotive services, or other high-touch customer environments.
Experience leading multi-site contact center operations.
Experience implementing contact center technologies, CRM platforms, workforce management solutions, or AI-powered tools.
Experience building employee training programs and knowledge management systems.
Experience with Power BI, modern reporting tools, and contact center analytics.

Why This Role?

Opportunity to lead a high-impact operational transformation.
Significant visibility with executive leadership.
Ability to influence operations, technology, workforce strategy, customer experience, and organizational growth.
Join a collaborative leadership team focused on innovation, service excellence, and continuous improvement.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.

Quick Apply

Refine Your Search

center director jobs in orange county ca

Call Center Director (Hospitality)

Call Center Director

Center Director

School Director

Assistant Director of Infant Toddler Center

After-School STEM Instructor

Math Instructor and Tutor - Long-term

Associate Center Director (Mandarin Speaking)

Small Business Consultant – Restaurant Operations and Growth

Math Instructor and Tutor - Long-term

Small Business Consultant – Operations and Growth

Small Business Consultant – Retail Operations and Growth

Small Business Consultant – Marketing

TUTOR READING/MATH - Sylvan Learning of Corona

Math Learning Center Director

Assistant Center Director/Center Director Trainee

Assistant Math Learning Center Director

Preschool and Childcare Center Director

Center Director

Assistant Director at Cerritos KinderCare

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Call Center Director

About the Opportunity

Position Overview

Key Responsibilities

Leadership & Team Development

Workforce Management & Operations

Customer Experience & Revenue Performance

Process Improvement & Standardization

Technology & Innovation

Required Qualifications

Preferred Qualifications

Why This Role?

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