Top 16 Customer service representative ii Jobs in Orange County Ca

Customer Service Representative II (M-F 5:00am-1:30pm)
Niagara Bottling —Diamond Bar, CA
- $24.59 - $32.58 an hour
- Full-time
- Research
- Mid-level
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
Customer Service Representative II
Motion Industries (MOT) —Cerritos, CA
- $22 - $31 an hour
- Full-time
- 5 years
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Mbr Contact Center Rep II
Financial Partners Credit Union —Costa Mesa, CA
- $22 - $32 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Mid-level
- On-the-job training
Quick Apply
5d
Retirement Plan Services Representative II
SchoolsFirst FCU —Santa Ana, CA
- $24.56 - $35.62 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- 403(b)
Service Delivery Representative II
SchoolsFirst FCU —Tustin, CA
- $22.33 - $32.38 an hour
- Part-time
- Research
- Mid-level
- High school diploma or GED
Section Manager II, Customer Engagement
OCTA —Orange, CA
- $117,228.80 - $161,304.00 a year
- Full-time
- 5 years
- Bachelor's degree
- Contracts
7d
Correspondence Representative II (3811)
Word & Brown Companies —Orange, CA
- $22.50 an hour
- Seasonal
- Remote
- Microsoft Excel
- Microsoft Outlook
- English
3d
Customer Service Representative II
SIRIO NUTRITION CALIFORNIA LLC —City of Industry, CA
- $28 - $32 an hour
- Full-time
- Oracle
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Correspondence Representative II
WORD & BROWN INSURANCE ADMINISTRATORS INC & SUBSIDIARIES —Orange, CA
- $22.50 an hour
- Seasonal
- Remote
- Microsoft Excel
- Microsoft Outlook
- English
3d
Customer Support Representative 2 (ATS Irvine)
Astronics —Irvine, CA
- $62,000 - $66,000 a year
- Full-time
- Background check
- Microsoft Excel
- Pass drug screening
- Wellness program
- Paid parental leave
11d
Customer Service Rep II
Preferred Bank —Irvine, CA
- $21 - $25 an hour
- Mid-level
- Office
- 3 years
Quick Apply
Customer Service Rep II
Brasstech —Santa Ana, CA
- $18.40 - $24.75 an hour
- Full-time
- No high school diploma
- Research
- Mid-level
14d
Community Wellness Advocate II - Hybrid
HUCKEYE HEALTH SERVICES LLC —Costa Mesa, CA
- $20 - $25 an hour
- Online Application
- LVN
- BLS Certification
- Mid-level
Quick Apply
Retention Specialist II
United Faith Ministries Inc —Orange, CA
- $25 an hour
- Full-time
- Mid-level
- Project management
- Bachelor's degree
- Dental insurance
- Vision insurance
Quick Apply
Customer Experience Manager II
Stord —Irvine, CA
- Full-time
- Mid-level
- Mentoring
- Contracts
12d

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Customer Service Representative II (M-F 5:00am-1:30pm)

Niagara Bottling -
Diamond Bar, CA

Quick Apply

Job Details

Full-time
$24.59 - $32.58 an hour

Benefits

Health savings account
AD&D insurance
Paid holidays
Disability insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Adoption assistance
Parental leave
Vision insurance
401(k) matching
Employee discount

Qualifications

Customer communication
Employee relationship building
High school diploma or GED
Manufacturing
Manufacturing company experience

Full Job Description

At Niagara, we’re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.

Consider applying here, if you want to:

Work in an entrepreneurial and dynamic environment with a chance to make an impact.
Develop lasting relationships with great people.
Have the opportunity to build a satisfying career.

We offer competitive compensation and benefits packages for our Team Members.

Customer Service Representative II (M-F 5:00am-1:30pm)

The Customer Service Representative II (CSR II) provides first level support to their assigned customer accounts. The CSR also provides support to internal/external customers by troubleshooting any order and/or delivery issues. The CSR coordinates closely with the operations, planning, transportation and sales teams.

Essential Functions

Inventory Awareness

Awareness of all SKU’s in the customer portfolio, and sourcing options for all items
Monitors inventory on all finished products for customers including all core and non-core items
Works in tandem with Production Planning to ensure product has been deployed accordingly
Researches inventory imbalances using all available resources and is proactive in identifying root causes, corrective actions and solutions.
Responsible for managing daily/weekly in stock levels and acts proactively in order to maintain healthy inventory levels, if applicable

Ownership & Analysis

Ownership of customer satisfaction and drives success through identifying opportunities, problem solving and leading solution development efforts
Completes a weekly customer scorecard and understands how key metrics drive success including order volatility/smoothing, forecast vs demand, dynamic sourcing and customer behavior
Identifies and innovates new key metrics to better understand and evaluate customer performance and business processes
Works to solve complex, multifaceted issues where analysis requires in depth evaluation and solutions
Helps to provide customer assessments when metric data isn’t readily available or directly applicable
Audits key accounts to ensure reason code accuracy
Resolves internal process conflict by identifying root causes and developing streamlined processes
Maintains a compliant Open Order Report
Validates and reports customer fines and fees on a weekly basis
Key contributor in the startup of new customers and new product launches

Customer Attentiveness

Operates as the lead point of contact for all matters concerning the customers and responsible for all communication at the buyer/broker level
Responds to all customer emails/inquiries within 30 minutes and have resolution by EOD or within 24 hours if received after noon.
Acts as an advocate for the customer with a balanced and objective approach
Flexible to travel to on site customer meetings, upon request
Manage orders to Supply Plan - includes identifying potential needs for rush orders to improve in-stocks as well as collaborating with Planning in allocating production when supply constrained
Maintains a compliant Open Order Report

Professionalism and Presentation

Establishes productive professional relationships with key personnel across the organization with an emphasis on Production Planning, Sales and Operations
Monthly/Quarterly Customer Updates and Presentations

Development

Utilizes the resources available to develop their analytical, interpersonal and problem solving skills and further their Niagara knowledge
Responsible for interdepartmental cross training and understanding the supply chain process
Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.

Qualifications

Minimum Qualifications:
- 2 Years – Experience in Field or similar manufacturing environment
- 2 Years – Experience in Position
- 0 Years – Experience managing people/projects

*experience may include a combination of work experience and education

Preferred Qualifications:
- 2 Years– Experience in Field or similar manufacturing environment
- 2 Years – Experience working in Position
- 0 Years – Experience managing people/projects
experience may include a combination of work experience and education

Competencies

This position embodies the values of Niagara’s LIFE competency model, focusing on the following key drivers of success:

Lead Like an Owner
- Makes safety the number one priority
- Keeps alert for safety issues and escalates immediately
- Effectively prioritizes tasks based on department goals
- Shows respect to others and confronts interpersonal issues directly
- Prioritizes resolution of customer issues effectively
- Responds promptly and honors commitments to internal and external customers
InnovACT
- Makes recommendations to continuously improve policies, methods, procedures, and/or products
- Demonstrates adaptability by reacting appropriately to unexpected changes in situations or circumstances
- Increases performance through greater efficiency
Find a Way
- Seeks to develop technical knowledge through learning from other experts
- Understands interdepartmental impact of individual decisions and actions
- Seeks solutions rather than placing blame
Empowered to be Great
- Consistently looks for ways to improve one’s self through growth and development opportunities
- Communicates clearly and promptly up, down, and across
- Communicates effectively to manage expectations

Education

Minimum Required:
- High School Diploma
Preferred:
- Bachelor's Degree in a related field or equivalent work experience

Certification/License:

Required: N/A
Preferred: N/A

Foreign Language

Required: None Required
Preferred: None Required

Typical Compensation Range

Pay Rate Type: Hourly

$24.59 - $32.58 / Hourly

Benefits

Our Total Rewards package is thoughtfully designed to support both you and your family:

Regular full-time team members are offered a comprehensive benefits package, while part-time, intern, and seasonal team members are offered a limited benefits package.

Paid Time Off for holidays, sick time, and vacation time
Paid parental and caregiver leaves
Medical, including virtual care options
Dental
Vision
401(k) with company match
Health Savings Account with company match
Flexible Spending Accounts
Expanded mental wellbeing benefits including free counseling sessions for all team members and household family members
Family Building Benefits including enhanced fertility benefits for IVF and fertility preservation plus adoption, surrogacy, and Doula reimbursements
Income protection including Life and AD&D, short and long-term disability, critical illness and an accident plan
Special discount programs including pet plans, pre-paid legal services, identity theft, car rental, airport parking, etc.
Tuition reimbursement, college savings plan and scholarship opportunities
And more!

https://careers.niagarawater.com/us/en/benefits

* *Los Angeles County applicants only** Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and any other applicable local and state laws.

Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Niagara Bottling, LLC. Niagara Bottling, LLC will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

Employment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit résumé to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit résumé into this career site to be eligible for placement fees.

Niagara Plant Name
CORP-MAIN

Quick Apply

Refine Your Search

customer service representative ii jobs in orange county ca

Customer Service Representative II (M-F 5:00am-1:30pm)

Customer Service Representative II

Mbr Contact Center Rep II

Retirement Plan Services Representative II

Service Delivery Representative II

Section Manager II, Customer Engagement

Correspondence Representative II (3811)

Customer Service Representative II

Correspondence Representative II

Customer Support Representative 2 (ATS Irvine)

Customer Service Rep II

Customer Service Rep II

Community Wellness Advocate II - Hybrid

Retention Specialist II

Customer Experience Manager II

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