Top 92 Guest service agent Jobs in Orange County Ca

Front Desk Agent
GRAND PACIFIC RESORTS INC —San Clemente, CA
- $20 - $22 an hour
- Weekends as needed
- Background check
- Ability to walk for extended periods
- Pass drug screening
Quick Apply
Guest Services Representative II "On-Site"
Living Spaces —La Mirada, CA
- $19.15 - $24.85 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
- Paid holidays
- Employee assistance program
Quick Apply
7d
Guest Service Agent - Hilton Irvine Orange County Airport
Hilton —Irvine, CA
- $21.60 - $27.00 an hour
- Full-time
- Hotel
- Entry level
2d
Front Desk Agent
Element —Irvine, CA
- Full-time
- Hotel
- High school diploma or GED
- Communication skills
Quick Apply
21h
Guest Services Representative (Front Desk Agent) - Sonesta Simply Suites
J&P Hospitality Management, LLC —Santa Ana, CA
- $19 - $21 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to climb stairs
Quick Apply
Front Office Agent
Marriott International, Inc —Costa Mesa, CA
- $29.65 an hour
- Weekends as needed
- Hotel
- Fair chance
- Entry level
Part-Time Front Desk Agent
Hilton Garden Inn Irvine —Irvine, CA
- $20 - $21 an hour
- Part-time
- Hotel
- Computer skills
- Communication skills
- Paid holidays
- Paid sick time
Quick Apply
Guest Service Agent
Sonesta —Anaheim, CA
- $24 - $25 an hour
- Weekends as needed
- Serving
- Sales
- Basic math
- Paid parental leave
- Health savings account
14d
Front Desk Agent (Full Time)
Hilton Garden Inn Irvine Spectrum —Lake Forest, CA
- $20 - $22 an hour
- Weekends as needed
- Hotel
- Computer skills
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent - Full Time
S3 Hotel Group —Irvine, CA
- $20 - $22 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
Overnight Guest Service Agent - Full Time
Kimpton Hotels & Restaurants —Huntington Beach, CA
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
Quick Apply
Guest Service Agent at Homewood Suites
PROSPERA MANAGEMENT INC. —Anaheim, CA
- $19 - $21 an hour
- Weekends as needed
- 18 years or older
- Hotel
- Organizational skills
Quick Apply
Front Desk Agent
Casa Laguna Hotel & Spa —Laguna Beach, CA
- Part-time
- Microsoft Outlook
- Computer literacy
- Hotel
Quick Apply
Guest Service Agents at Anaheim Resort Suites
PROSPERA MANAGEMENT INC. —Anaheim, CA
- $21.36 - $22.00 an hour
- Weekends as needed
- 18 years or older
- Organizational skills
- 1 year
Quick Apply
Front Desk Agent
Hotel Joaquin —Laguna Beach, CA
- Part-time
- Microsoft Outlook
- Computer literacy
- Hotel
Quick Apply
Guest Service Agent
Pyramid Hotel Group —Newport Beach, CA
- $20 - $21 an hour
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
- 401(k) matching
11d
Front Office Agent, Elwood Club
Montage International —Newport Beach, CA
- $22.50 an hour
- Part-time
- Microsoft Outlook
- Basic math
- English
Front Desk Agent - AM Shift
MGroup Hospitality —Irvine, CA
- $18 an hour
- Weekends as needed
- No background check
- Computer literacy
- Hotel
- Health insurance
- Dental insurance
Quick Apply
16h
Front Desk Agent
Embassy Suites by Hilton Santa Ana Orange County Airport —Santa Ana, CA
- $18 - $19 an hour
- Nights as needed
- Hotel
- In-person
- Communication skills
- Free parking
- Health insurance
Quick Apply
Guest Service Agent
Brea Residence Inn by Marriott —Brea, CA
- $17.00 - $19.50 an hour
- Full-time
- Sales
- Hotel
- High school diploma or GED
- Profit sharing
- Health insurance
Quick Apply
2d

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Front Desk Agent

GRAND PACIFIC RESORTS INC -
San Clemente, CA

Quick Apply

Job Details

Full-time
$20 - $22 an hour

Qualifications

Phone communication
English
Client interaction via phone calls

Full Job Description

Position Summary/ Objective:

Under the direction of the Front Desk Supervisor and/or Manager, the Front Desk Agent will be responsible for providing exceptional guest service to guests, owners, supervisors and associates in a warm and friendly manner. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job.

Primary Essential Functions:

All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook.
Check guests/owners in and out of the resort, answering any questions they may have.
Meet and exceed guest/owner expectations by providing exceptional customer service by phone or in person.
Answer a high volume of inbound calls from guests/owners.
Communicate effectively with guests, owners, supervisors and associates.
Resolve customer complaints and problems calmly and effectively.
Obtain or confirm guest information, assign rooms, and activate and distribute keys.
Occasionally assist guests with loading or unloading luggage utilizing the staircase if necessary.
Occasionally deliver guest request items to and from rooms.
Responsible for conducting all responsibilities in a professional and ethical manner.
Responsible for maintaining a consistent, regular attendance record.
Adhere to performance standards, company policies and procedures, as they relate to the department.

Education, Skills & Experience:

The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates.

1+ years of related experience, preferably within the hospitality industry.
Professional telephone etiquette is required.
High school diploma or equivalent.
Excellent communication and organizational skills.
Experience in the hospitality industry (time share preferred).
Ability to work well in a diverse team environment.

Additional Eligibility Qualifications Required:

Must be available to work various shifts including weekends and holidays.
Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test.
Ability to speak and understand the English language.

Physical, Environmental & Other Requirements:

Must be able to stand and/or walk for up to 8 hours.
Must also be able to sit, stoop, kneel, crouch and crawl.
Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds.
Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort.

EEO Statement:

Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law.

Other Duties:

Please note that this job description does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions.
You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence.
Management has the right to revise this job description at any time.
The job description is not a contract for employment.

Quick Apply

Refine Your Search

guest service agent jobs in orange county ca

Front Desk Agent

Guest Services Representative II "On-Site"

Guest Service Agent - Hilton Irvine Orange County Airport

Front Desk Agent

Guest Services Representative (Front Desk Agent) - Sonesta Simply Suites

Front Office Agent

Part-Time Front Desk Agent

Guest Service Agent

Front Desk Agent (Full Time)

Front Desk Agent - Full Time

Overnight Guest Service Agent - Full Time

Guest Service Agent at Homewood Suites

Front Desk Agent

Guest Service Agents at Anaheim Resort Suites

Front Desk Agent

Guest Service Agent

Front Office Agent, Elwood Club

Front Desk Agent - AM Shift

Front Desk Agent

Guest Service Agent

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