Top 583 Patient access representative Jobs in Orange County Ca

Member Service Representative
Champion Health Plan/ Champion Payer Solutions —Long Beach, CA
- From $22 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative (Bilingual Spanish)
Clever Care Health Plan —Huntington Beach, CA
- $22 - $25 an hour
- 8 hour shift
- Hybrid work
- Background check
- Spanish
- Microsoft Excel
12d
Member Services Specialist (Bilingual - Vietnamese)
Astiva Health —Orange, CA
- $25 - $28 an hour
- Full-time
- Mid-level
- 2 years
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
6d
Administrative Assistant School-Based Mental Health Services
Western Youth Services —Santa Ana, CA
- $19.29 - $20.25 an hour
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
Quick Apply
Senior Patient Consultant / Patient Coordinator - Luxury Medical Spa
South Coast Medspa —Newport Beach, CA
- $25 - $30 an hour
- 8 hour shift
- Mid-level
- Computer skills
- In-person
- Health insurance
- 401(k)
Quick Apply
Call Center Representative - Healthcare (On Site)
Hurtt Family Health Clinic —Tustin, CA
- $22.75 an hour
- Weekends as needed
- Microsoft Word
- Spanish
- Microsoft Excel
- Health savings account
- Health insurance
Quick Apply
Front Office Assistant
MemorialCare Medical Foundation —Irvine, CA
- $23.00 - $30.08 an hour
- 8 hour shift
- BLS Certification
- Outpatient experience
- High school diploma or GED
- Health insurance
4d
Patient Services Representative, Edinger Pediatrics
CHOC Children's —Fountain Valley, CA
- $23.00 - $32.88 an hour
- Full-time
- Spanish
- Word processing
- BLS Certification
Patient Representative - Dermatology - Full Time
Riverside Medical Clinic —Temescal Valley, CA
- $23.00 - $34.32 an hour
- Full-time
- Writing skills
- High school diploma or GED
- Clinic
3d
Medical Receptionist
RadNet Orange County —Santa Ana, CA
- $23 an hour
- Morning shift
- Computer literacy
- High school diploma or GED
- Clinic
- Health savings account
- Health insurance
Patient Care Assistant, Acute Medical Services
Saddleback Memorial Medical Center —Laguna Hills, CA
- $23.00 - $30.08 an hour
- Full-time
- Acute care
- Hospital
- BLS Certification
- Health insurance
Admissions Rep I : Registration ECU - Part Time - 08HR - Hoag Newport Beach
Hoag Health System —Newport Beach, CA
- Part-time
- Microsoft Outlook
- Computer literacy
- High school diploma or GED
4d
Admitting Worker - Irvine Plaza Ambulatory Support - FT Days
University of California, Irvine —Irvine, CA
- $26.65 - $33.09 an hour
- Weekends as needed
- Background check
- Basic math
- Administrative experience
- Health insurance
- Retirement plan
2d
Admissions Rep I : Registration
Hoag Health System —Newport Beach, CA
- Full-time
- Microsoft Outlook
- Computer literacy
- High school diploma or GED
4d
Patient Service Representative/Medical Assistant
ACCESS UROLOGY —Anaheim, CA
- $20 - $25 an hour
- Part-time
- Surgery
- No experience needed
- Medical-surgical
Quick Apply
5d
Admitting Worker - Cancer Center Admin - SL - FT Days
University of California, Irvine —Irvine, CA
- $26.65 - $33.09 an hour
- Weekends as needed
- Remote
- Background check
- Basic math
- Administrative experience
- Health insurance
- Retirement plan
Front Office Assistant
Ivy Fertility-Fertility Centers of Orange County —Irvine, CA
- $20 - $25 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Sanitation
- Paid jury duty
- Health savings account
Quick Apply
5d
Admitting Worker - CAC - Ambulatory Admin -FT Days
University of California, Irvine —Irvine, CA
- $26.65 - $33.09 an hour
- Weekends as needed
- Background check
- Basic math
- Administrative experience
- Health insurance
- Retirement plan
5d
Access/Senior Access Representative- Patient Access Center- FT Day Shift
University of California, Irvine —Irvine, CA
- $27.88 an hour
- Full-time
- Remote
- Background check
- Spanish
- English
- Health insurance
- Retirement plan
9d
Patient Access Representative III - OC Per Diem
City of Hope —Irvine, CA
- $25.78 - $36.09 an hour
- Per diem
- Clinic experience
- Mid-level
- High school diploma or GED

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Member Service Representative

Champion Health Plan/ Champion Payer Solutions
Long Beach, CA

Quick Apply

Job Details

Full-time
From $22 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule

Qualifications

Spanish
Customer communication
Teamwork
Customer retention
Managed care
Managed care organization experience
Call center experience
HIPAA
English
Vietnamese
High school diploma or GED
Medical terminology

Full Job Description

SCOPE OF ROLE

The Member Service Representative (MSR) serves as the first point of contact for customers, providers, and advocates, ensuring exceptional customer experiences through accurate and helpful communication. This role involves handling incoming calls from Medicare Advantage members, assisting with benefit inquiries, referrals, claims, and guiding them to community resources as needed. The ideal candidate will be bilingual, proficient in medical terminology, and knowledgeable in CMS, Medicare, and HIPAA regulations. Strong proficiency in Microsoft Applications and a commitment to delivering top-tier service are essential.

ROLE RESPONSIBILITIES

The Member Service Representative job description is intended to point out major responsibilities within the role, but it is not limited to these functions:

KEY RESPONSIBILITIES % OF TIME

 Serve as the primary point of contact for customers, providers, and advocates, handling calls with professionalism and courtesy.

 Provide clear, concise, and accurate information to ensure customers fully understand their benefits, referrals, claims, and available resources.

 Ensure prompt and efficient service by answering all incoming calls within the

department’s established time frame.

 Escalate complex issues to management or relevant departments as necessary to

ensure customer concerns are thoroughly addressed.

 Collaborate with internal teams to resolve problems and enhance overall customer

satisfaction.

 Accurately document customer interactions, including actions taken, resolutions

provided, and any follow-up required.

 Adhere to department policies and HIPAA regulations to maintain confidentiality and

security of member information.

 Manage complaints, grievances, and appeals efficiently according to department

protocols.

 Assist in onboarding and training new staff, sharing knowledge and best practices.

 Complete required training promptly to stay current with procedures, systems, and

regulations.

 Consistently meet or exceed standards for quality, productivity, and adherence to

schedules.

 Participate in outbound call campaigns for welcome calls, enrollment verification calls, appointment scheduling,

retention efforts, and other health-related programs.

 Contribute to policy and procedure development related to customer experience.

 Stay updated on CMS, Medicare, and HIPAA regulations to ensure compliance and

provide accurate information.

 Utilize medical terminology and healthcare knowledge to assist members with inquiries.

 Adapt to changes in shifts, responsibilities, and operational needs as required.

 Facilitate member requests for provider changes, transportation, and other assistance.

 Maintain a positive attitude and practice excellent customer service principles.

 Perform other duties as assigned to contribute to the team and department’s success

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

 High School diploma or GED required.

 Associate degree (AA) degree (preferred).

 Minimum (2) or more years of direct customer service EXPERIENCE

 Knowledge of Medi-Cal, Medicare Managed Care Plans.

 Medical front office experience preferred.

PROFESSIONAL COMPETENCIES

 Strong communication skills (verbal and written).

 Highly organized with the ability to prioritize work to meet deadlines.

 Strong adaptability and openness to change.

 Knowledge of HIPAA regulations with a commitment to data privacy.

 Strategic skills in problem-solving, critical thinking, and innovation.

 Ability to collaborate effectively with business partners throughout the organization.

 Experience assisting members with Medicare Advantage or HMO, including referrals and authorizations.

 Outbound/inbound call center experience with a focus on problem-solving and escalation.

 Bilingual in English/Spanish or Vietnamese/English required.

 Proficiency in Microsoft Applications (Word, Excel, Outlook).

 Ability to multitask and prioritize tasks effectively.

 Flexibility to work varying shifts, including evenings and weekends.

LICENSURES AND CERTIFICATIONS

No licensures or certifications are required.

WORK ENVIRONMENT and ESSENTIAL PHYSICAL FUNCITONS:

Work Environment:

 Must be available for scheduling 7 days a week, including evenings, overnights, weekends, and holidays.

 Shifts may change based on operational needs; flexibility is essential.

Essential Physical Functions:

 Ability to work onsite in an open office setting, primarily sitting at a desk and working on a computer.

 Regularly required to talk, hear, stand, walk, sit, and use hands to handle or feel objects and controls.

 Frequently lifts/moves up to 10 pounds. Specific vision abilities include close vision and the ability to adjust focus.

EEO/AFFIRMATIVE ACTION STATEMENT

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse group of employees committed to meeting the needs of Champion Payer Solutions/ Champion Health Plan, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Experience:

Managed care: 2 years (Required)

Language:

Spanish (Preferred)
Vietnamese (Preferred)

Ability to Commute:

Long Beach, CA 90815 (Required)

Ability to Relocate:

Long Beach, CA 90815: Relocate before starting work (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

patient access representative jobs in orange county ca

Member Service Representative

Customer Service Representative (Bilingual Spanish)

Member Services Specialist (Bilingual - Vietnamese)

Administrative Assistant School-Based Mental Health Services

Senior Patient Consultant / Patient Coordinator - Luxury Medical Spa

Call Center Representative - Healthcare (On Site)

Front Office Assistant

Patient Services Representative, Edinger Pediatrics

Patient Representative - Dermatology - Full Time

Medical Receptionist

Patient Care Assistant, Acute Medical Services

Admissions Rep I : Registration ECU - Part Time - 08HR - Hoag Newport Beach

Admitting Worker - Irvine Plaza Ambulatory Support - FT Days

Admissions Rep I : Registration

Patient Service Representative/Medical Assistant

Admitting Worker - Cancer Center Admin - SL - FT Days

Front Office Assistant

Admitting Worker - CAC - Ambulatory Admin -FT Days

Access/Senior Access Representative- Patient Access Center- FT Day Shift

Patient Access Representative III - OC Per Diem

I want to receive the latest job alert for patient access representative in orange county ca

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