About Us:
Astiva Health, Inc., located in Orange, CA is a premier healthcare provider specializing in Medicare and HMO services. With a focus on delivering comprehensive care tailored to the needs of our diverse community, we prioritize accessibility, affordability, and quality in all aspects of our services. Join us in our mission to transform healthcare delivery and make a meaningful difference in the lives of our members.
SUMMARY: The Activity Center Manager Assistant supports the daily operations of the Activity Center by assisting with program coordination, member engagement, administrative tasks, and facility organization. This role helps ensure activities are well-planned, members receive excellent customer service, and the center operates efficiently in compliance with organizational policies.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Customer service and member experience
- Activity Center daily operations
- Member engagement and community outreach
- Administrative support and operational reporting
- Company policies and compliance
- Health plan benefits and member education
- IPA structure and workflows
- PCP and specialist network coordination
- Referrals and authorization processes
- Provider and clinic relations
- Staff scheduling and workflow coordination
- Inventory and supply management
- Event planning and coordination
- Operational reporting and performance monitoring
- Process improvement initiatives
- Staff supervision and coaching
- Team communication
- Conflict resolution
- Problem-solving and decision-making
- Employee training and development
- Independently managing Activity Center operations
- Membership growth and retention
- Community partnership development
- Operational and financial reporting
- Quality improvement initiatives
- Supporting strategic planning and special projects
- Regular and consistent attendance
- Other duties as assigned
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, including regular and consistent attendance. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
- High school diploma or GED required.
- Associate's degree in Healthcare Administration, Recreation, Business Administration, Social Services, or a related field preferred.
- Minimum of 1–2 years of administrative, customer service, or program coordination experience, preferably in a healthcare, senior services, community center, or recreational setting.
- Experience working with older adults or diverse populations is preferred.
- Previous experience supporting events, activities, or community engagement programs is a plus.
OTHER SKILLS and ABILITIES:
- Strong organizational and time management skills with the ability to prioritize multiple tasks.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and basic office equipment.
- Ability to provide exceptional customer service and build positive relationships with members, staff, and community partners.
- Ability to maintain confidentiality and handle sensitive information professionally.
- Strong attention to detail and problem-solving skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Bilingual (English/Vietnamese) is a plus.
BENEFITS:
- 401(k)
- Dental Insurance
- Health Insurance
- Life Insurance
- Vision Insurance
- Paid Time Off
LANGUAGE: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups and customers or employees of the organization.
MATHEMATICS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
EEO/AFFIRMATIVE ACTION STATEMENT: It is the policy of Astiva Health to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. This policy relates to all phases of employment, including but not limited to recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the organization where appropriate. Please refer to Standard Operating Procedure 100 for more information about the organization’s Affirmative Action/EEO statement.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and complete work while on a computer. The employee occasionally is required to stand, walk, use hands to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb or balance, talk and hear.
While performing the duties of this job, the employee is occasionally required to lift or exert force up to 10 pounds.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Employee signature below indicates the employee’s understanding of the requirements, essential functions and duties of this position.
Pay: $25.00 - $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
