HEALTH SERVICES MANAGER, SENIOR
(Correctional Health Services)
This recruitment is open to the public for a minimum of five (5) business days and will remain open on a continuous basis until 11:59 PM (PST) on the day the County's needs are met. Qualified applicants are encouraged to apply immediately.
The open eligible list established by this recruitment will be used to fill current and future Health Services Manager, Senior positions. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County.
First Round of Consideration will be Tuesday, March 10, 2026.
HEALTH CARE AGENCY
The
County of Orange, Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the direction of the Agency Director, a new and dynamic executive team with an organizational structure comprised of five (5) service areas - Administrative Services, Behavioral Health Services, Correctional Health Services, Specialized Medical Services and Public Health Services - is committed to meeting the health needs of the diverse Orange County community.
THE DEPARTMENT
The Correctional Health Services (CHS) Division consists of the following service areas: Adult Correctional Health Services (ACHS) and Juvenile Health Services (JHS).
Adult Correctional Health Services provides medical, dental, nursing, infection control, health education and pharmaceutical services at a community standard of care and also provides mental health services, including 24-hour emergency triage and crisis intervention, suicide prevention, treatment beds, individual and group therapy, substance use counseling, medication assessment and discharge planning to all adult inmates in the County's five (5) correctional facilities.
Juvenile Health Services (JHS) provides medical, nursing, dental and pharmaceutical services at a community standard of care for youth who reside in the County’s four residential facilities operated by County of Orange Probation (OC Probation) and Social Services Agency (SSA) departments and contracts with hospitals for inpatient and specialty care.
THE OPPORTUNITY
The Health Services Manager, Senior for CHS will assist the Medical Director in managing clinical operations within the County’s Adult Correctional facilities and JHS. This position provides administrative oversight of physicians, nurse practitioners, and the Dental Officer, ensuring alignment with organizational goals, compliance standards, and quality care delivery. The incumbent will foster collaboration between the medical team and other disciplines—including nursing, pharmacy, and behavioral health—to maintain integrated, patient-centered care in a secure environment.
Key responsibilities:-
Serve as a key administrative partner to the Medical Director, supporting strategic initiatives and operational priorities.
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Provide administrative oversight for physicians, nurse practitioners, and the Dental Officer, including scheduling, productivity monitoring, and performance evaluations.
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Coordinate interdisciplinary collaboration between medical providers and nursing, pharmacy, mental health, and custody staff to ensure continuity of care.
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Oversee provider workforce planning, dynamic scheduling, and on-call coverage for emergent needs.
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Monitor patient care queues and ensure timely completion of appointments, diagnostics, and chart reviews.
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Assist with utilization review, including specialist referrals and non-formulary medication approvals.
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Lead compliance efforts for NCCHC accreditation and Title 15 standards; maintain readiness for audits and inspections.
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Support hiring, onboarding, and progressive discipline for medical staff; maintain accurate records of evaluations and corrective actions.
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Participate in quality improvement initiatives and implement best practices for clinical efficiency and patient safety.
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Prepare reports, presentations, and recommendations for leadership and stakeholders.
DESIRABLE QUALIFICATIONS AND CORE COMPETENCIES
Possession of a valid Nurse Practitioner, Registered Nurse, or Physician Assistant license issued by the State of California is highly desirable.
The ideal candidate will also demonstrate extensive knowledge and experience in the following core competencies:
Professional & Technical Expertise-
Understanding of medical, dental, and behavioral health practices in correctional settings
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Interpreting and implementing laws, regulations, policies, and procedures concerning health care regulations
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Understanding NCCHC (National Commission on Correctional Health Care) standards and Title 15 requirements for correctional facilities
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Using Microsoft Suite programs, such as Word, Excel, and Outlook, proficiently
Strategic Thinking & Perspective | Leading Cross-Divisional Collaboration | Managing Organizational Complexity-
Developing effective strategies and techniques for planning, implementing, and evaluating program changes
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Using appropriate judgment, data, and risk management skills in making business decisions and formulating policy recommendations for achieving positive business outcomes
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Analyzing problems and proposing solutions while dealing with changing priorities
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Identifying department needs, and the development, design, and implementation of program objectives, policies and procedures, compliance, and audits
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Understanding organizational culture and policies and navigating complex political situations with poise and professionalism
Leadership | Coaching and Developing Others | Managing Performance-
Sharing knowledge and expertise willingly and supporting others’ career and development plans
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Reviewing and analyzing staffs’ strengths and weaknesses to distinguish their talents and development needs
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Determining objectives, prioritizing tasks, and delegating work
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Allocating responsibilities to staff according to their abilities and opportunities for development
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Setting and aligning individual performance goals with the goal of CHS and HCA
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Developing and presenting work performance evaluation, and providing performance feedback to staff effectively
Building and Maintaining Relationships | Resolving Conflicts | Innovative Problem Solving-
Building effective working relationships inside and outside the organization and dealing effectively with various levels of stakeholders
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Identifying and analyzing problems to propose new ways to do business
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Dealing with interpersonally or politically challenging situations calmly and diplomatically, while diffusing tension
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Creating rapport and trust with parties having divergent interests or goals
Oral & Written Communication
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Communicating effectively both orally and in writing
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Expressing ideas and recommendations clearly
SPECIAL QUALIFICATIONS/REQUIREMENTS-
Incumbents must NOT have felony convictions or be on any form of probation
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Must be able to pass and maintain background investigation to the satisfaction of the Orange County Probation Department and Orange County Sheriff-Coroner. Background screening includes; completion of a Personal History Form, interview with a background investigator, fingerprinting and may include a polygraph test. Some of the areas considered in the background screening include prior convictions, traffic violations, drug use and credit problems, employment history, professional references and education verification (i.e. degree, license, or official transcripts. Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Evaluation Services (N.A.C.E.S.).
MINIMUM QUALIFICATIONS
PHYSICAL, MENTAL, AND ENVIRONMENTAL CONDITIONS
RECRUITMENT PROCESS
Human Resource Services (HRS) screens all application materials for minimum qualifications. After screening, applicants who meet the minimum qualifications will be referred to the next step in the recruitment process. All applicants will be notified via email of their status in the process.
Veterans Employment Preference
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here (Download PDF reader) to review the policy.
Application Screening (Refer/Non-Refer)
Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step.
Structured Oral Interview | SOI (Weighted 100%)
Applicants will be interviewed and rated by a panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job.
Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure.
Eligible List
Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.
Email Notification
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.
NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.
Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com.
Frequently Asked Questions
For specific information pertaining to this recruitment, please contact Gazala Yerunkar at (714) 834-3205 or
[email protected].