Specifications are intended to present a descriptive list of the range of duties performed by employees in the position. Specifications are not intended to reflect all duties performed within the job.
SUMMARY DESCRIPTION
The Director of Educational Technology and Innovations provides strategic leadership and operational oversight in advancing innovative technology solutions that enhance teaching, learning, and student success. This position plays a key role in managing educational technologies, ensuring digital accessibility compliance (Section 508/ADA), integrating AI-driven tools and platforms, and overseeing student-facing technical support systems.
SUPERVISION RECEIVED AND EXERCISED
Receives general direction from the appropriate level manager, administrator, or designee.
Exercises functional and technical supervision over assigned classified professionals, student staff and related reporting personnel.
REPRESENTATIVE DUTIES
The following duties and responsibilities are typical for this position. Incumbents may not perform all the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.
Assist the Dean in the coordination of program activities with student services and instructional program personnel as needed; serve on campus and District committees, task forces and other work groups; provide technical expertise concerning the functional area.
Assist in budget tracking, procurement, and planning as related to the area of assignment.
Assist in the preparation of a variety of statistical and narrative reports; prepare budget reports, annual recap data and special reports, proposals, recommendations and other materials as requested; coordinate and respond to periodic audits.
Collaborate with college and district partners to evaluate, implement, and optimize emerging educational technologies.
Communicate with other college and district administrators and support personnel, representatives of state agencies, educational institutions, and etc.
Lead pilot programs and implementation projects for new instructional technologies.
Promote the adoption of innovative instructional technologies to enhance digital pedagogy and student engagement.
Assist the Dean in overseeing the implementation and responsible use of Artificial Intelligence (AI), Virtual Reality/ Augmented Reality (VR/AR), and any other related tools across instruction and administrative areas.
Provide and oversee the training and support for faculty and staff on various instructional tools and platforms.
Oversee the coordination and delivery of timely, student-centered technical support services related to instructional technologies (i.e., LMS, ERP) encompassing configuration, integrations, data management, and user support coordination.
Oversee the analysis of support ticket data to anticipate and resolve student systemic technical issues, strengthen service delivery, and enhance the student user experience.
Ensure that all educational technology tools, digital content, and platforms are fully compliant with federal, state, and local laws, codes, rules, regulations, policies, and procedures.
Stays abreast of, explores, studies and compares technologies for higher education and teaching and learning and brings those of potential value to the campus community through demonstration and pilot introductions, ensuring that potential users of new or different technology are well informed of advances and changes in technology.
Select, train, supervise and evaluate the performance of assigned personnel; delegate and review assignments and projects; evaluate work products and results; establish and monitor timelines and prioritize work.
Demonstrate sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of students.
Conduct meetings with direct reports to provide information and to discuss and resolve issues and concerns related to daily routines and activities.
Exercise good judgment, discretion, and personal initiative in resolving confidential, difficult, and sensitive situations, according to established policies and procedures; use sound judgment in recognizing scope of authority; maintain critical and sensitive information, records, and reports confidentially.
Effectively utilize computer applications and equipment in the performance of duties; adapt to changing technologies and learn functionality of new equipment and systems.
Report to work on a regular and consistent basis, as scheduled, to assigned job.
Maintain the cleanliness, safety, and organization of assigned area; ensure adherence to safe work practices and procedures; monitor activities in assigned area and enforce policies for proper use and behavior.
Attend various meetings as assigned.
Perform other duties as assigned that support the overall objective of the position and the District's mission and philosophy.
MINIMUM QUALIFICATIONS
The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.
EDUCATION AND EXPERIENCE GUIDELINES
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Education:
Master’s degree from an accredited college or university with major course work in education technology, education, assistive technology, computer information systems, computer science, or a related field.
Experience:
Minimum of 3-5 years of experience in educational technology or instructional support in higher education.
Experience in a management-level position preferred.
Commitment to equity and diversity. All applicants must have demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty and staff. The applicant must be able to demonstrate how these factors relate to the need for equity-minded practices within an educational environment.
KNOWLEDGE OF:
California Community Colleges Online Education Initiative and California Community Colleges Accessibility Center.
Computer systems and software applications related to functional area.
Current word processing, spreadsheet and database programs, methods and techniques.
Distance education and online tutoring
District and College organization, operations and objectives.
Instructional design principles and digital content creation.
Interpersonal skills including tact, patience, courtesy and diplomacy.
LMS platforms (e.g., Canvas, Blackboard, Moodle).
Managing and/or supporting technical support operations or help desk functions.
Modern office practices, procedures and equipment.
Needs, problems, potential and challenges associated with the diversity of the community college student population.
Oral and written communication skills.
Pertinent federal, state, and local laws, codes, rules, regulations, policies, and procedures related to area of assignment.
Planning and organizational skills.
Principles and best practices of service management and support ticketing systems, including workflows for incident resolution, service requests, and problem tracking.
Principles and practices of leadership and administration, including organization, budget preparation and grant writing.
Principles and practices of supervision, training and performance evaluation.
Strong knowledge of accessibility standards and compliance laws.
Supporting or implementing AI/VR/AR or related tools or platforms in an educational setting.
Technical aspects of field of specialty.
Theory and practice of adult education.
Various standards related to area of assignment including EIT accessibility standards.
ABILITY TO:
Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
Collect, compile and analyze data.
Communicate clearly, concisely and effectively, both orally and in writing, with diverse constituencies within and outside of the District.
Demonstrate leadership, management, supervisory, and team building skills.
Develop, implement and evaluate the delivery of services to faculty, staff, and students.
Encourage professional excellence among the staff and promote an organizational culture of customer service, innovation, and quality services.
Establish and maintain effective and cooperative working relationships with those contacted in the course of work.
Interpret, apply and explain applicable District policies and procedures and local, State and federal laws and regulations.
Learn District organization, operations, policies and objectives.
Learn, analyze, interpret, apply and explain State and federal laws and regulations related to assigned program.
Maintain an environment that facilitates learning.
Maintain current knowledge of program rules, regulations, requirements and restrictions.
Maintain records and prepare reports.
Maintain the security of confidential materials.
Operate computer/applications software, including database management, spreadsheet, word processing and software related to learning assistance programs.
Prepare and administer budgets for assigned program areas.
Prepare oral and written reports and recommendations.
Prioritize and schedule work.
Relate effectively to people of varied academic, cultural and socio-economic background using tact, diplomacy and courtesy.
Select, train, lead, direct, supervise and evaluate the performance of assigned personnel.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Work Environment:
Work is performed primarily in a standard office setting. Duties are typically performed at a desk or computer terminal; subject to noise from office equipment operation; frequent interruptions and contact in person and on the telephone with students, academic and classified staff, and others. At least minimal environmental controls are in place to assure health and comfort.
Physical Demands:
Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to verbally communicate to exchange information; and to occasionally travel to other offices or locations to attend meetings or to pick up or deliver materials.
Vision: See in the normal visual range with or without correction. Hearing: Hear in the normal audio range with or without correction.
