Top 2 Help desk technician ii Jobs in Orchard Park, Ny

IT Help Desk Technician II
Buffalo Games, Inc —Buffalo, NY
- $21 - $25 an hour
- Full-time
- ERP systems
- Mid-level
- Windows
- Health insurance
- Dental insurance
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3d
Help Desk L2 Tech In-Person Local to Buffalo, NY
MVP Network Consulting —Buffalo, NY
- $18.51 - $24.50 an hour
- Email
- Computer science
- Azure
- Computer Science

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Help Desk L2 Tech In-Person Local to Buffalo, NY
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3d

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IT Help Desk Technician II

Buffalo Games, Inc
Buffalo, NY

Quick Apply

Job Details

Full-time
$21 - $25 an hour
3 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Employee discount
Life insurance
Retirement plan

Qualifications

Teamwork
Interpersonal skills
ERP systems
Process improvement
Windows
Desktop (troubleshooting support)
UEM
Productivity software
Time management

Full Job Description

Job Description:
This position offers an opportunity to work across various aspects of IT within a fun and relaxed atmosphere. The role involves active participation in small projects, addressing day-to-day technical issues, and effectively communicating progress while documenting technical work.

Company Background

Buffalo Games is an American manufacturer and marketer of award-winning Party Games and finest quality Jigsaw Puzzles. Our products are manufactured in a self-owned and operated plant in Buffalo, NY. We take great pride in our manufacturing expertise and craftsmanship and relentlessly deliver on the highest quality standards and experience that our consumers have come to expect from Buffalo.

Primary Functions and Responsibilities

Provide Tier 1 and Tier 2 support for technical issues, ensuring resolution or escalating to Tier 3/environment administrators when necessary.
Offer end-user support to improve Windows, Office, and ERP functionality on PCs and Macs, including regular updates to users on ticket status.
Document corporate IT environment, ticket resolutions, and processes to maintain up-to-date technical records.
Deliver technical IT support to individual and multi-user setups, including installation, configuration, and troubleshooting.
Deploy end-user computers using Microsoft Intune and other IT deployment tools.
Write and maintain thorough documentation for corporate processes and issue resolutions.
Install and update software on end-user devices.
Participate in IT projects, contributing to business process improvements across functional areas.
Communicate technical issues and resolutions effectively with team members and stakeholders.

Required Knowledge and Skills

Experience:
Minimum of 2 years’ experience in a help-desk environment.
Experience supporting IT in a business environment (2+ years preferred).
Familiarity with mid-sized IT environments is a plus.
Technical Skills:
Proficiency with Windows and Microsoft Office.
Knowledge of MacOS is preferred but not required.
Experience with tools like Datto RMM, Microsoft Intune, and the Atlassian Product Suite.
Ability to troubleshoot and support ERP systems.
Soft Skills:
Strong verbal and written communication skills.
Excellent multitasking and time management abilities.
Willingness to learn and adapt to changing business needs.
Ability to work onsite as required.

Why Join Us?

This role provides a unique opportunity to develop your IT expertise in a collaborative environment. You’ll gain hands-on experience with a variety of technologies while contributing to meaningful projects that improve business operations.

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Experience:

Help Desk: 2 years (Required)
Windows and Office: 2 years (Required)

Location:

Buffalo, NY 14206 (Required)

Work Location: In person

Quick Apply

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help desk technician ii jobs in orchard park, ny

IT Help Desk Technician II

Help Desk L2 Tech In-Person Local to Buffalo, NY

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