Top 8 Audiovisual technician Jobs in Oregon

Technical Support Coordinator / Dispatch
Biamp Systems LLC —Beaverton, OR
- Full-time
- Microsoft Outlook
- High school diploma or GED
- Computer networking
- Health savings account
- Paid holidays
Quick Apply
Teacher Librarian - 0.20 FTE (Temporary) - Capitol Hill ES
Portland Public Schools Oregon —Portland, OR
- $59,874 - $116,506 a year
- Part-time
- Spanish
- Writing skills
- Teaching Certification
- Disability insurance
- Health insurance
2d
Installation Tech (journeyman) - Milwaukie, OR
Diversified —Milwaukie, OR
- $36.49 - $46.39 an hour
- Overtime
- Carpentry
- Construction site
- Customer service
- Commuter assistance
- Paid parental leave
Quick Apply
Contract Hardware Test Engineer
Biamp Systems LLC —Tigard, OR
- Full-time
- Computer science
- 5 years
- Bachelor of Science
Quick Apply
3d
Senior Hardware Test Engineer
Biamp Systems LLC —Tigard, OR
- Full-time
- Computer science
- Computer Science
- 5 years
- Health savings account
- Paid holidays
Quick Apply
3d

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Technical Support Coordinator / Dispatch

Biamp Systems LLC -
Beaverton, OR

Quick Apply

Job Details

Full-time

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Microsoft Outlook
Technical support via phone
Phone communication
Spreadsheets
De-escalation techniques
Conflict de-escalation
Phone call screening
High school diploma or GED
Dispatching
Customer support ticket management
Computer networking
Customer issue escalation
Experience working in the AV industry
Phone triage
1 year
Associate's degree
Communication skills
Entry level
Customer data entry

Full Job Description

Please note that we are not currently accepting resumes or additional support from talent agencies or third-party sources. Any resumes received from these sources will be considered unsolicited.

We value integrity and clear communication with our partners, and appreciate your understanding in this matter.

The role, at a glance:

Can you talk to anyone? Do you enjoy helping people, staying organized, and keeping things running smoothly? Have you ever been accused of being a little too good at spreadsheets? We’re looking for you!

A Technical Support Coordinator provides a stellar experience to callers as our first point of contact with our Technical Support line. The TSC will also assist with administrative activities such as creating Return Authorizations (RAs).

Your goal is to efficiently and empathetically gather information from our callers and get them on their way to their most expeditious solution. Calls rarely exceed 10 minutes and will result in a support ticket that you will assign to the next appropriate technician.

How you’ll contribute:

Answer inbound phone calls for up to 6 hours per day (~30/day). Determine the reason for the call and quickly route the customer to the best available technical resource
Speak clearly and compassionately with Biamp customers (primarily commercial AV integrators, consultants, and administrators)
Accurately log customer interactions in our ticketing software. You’ll verify contact information (full name, phone number, email address), an issue description, and system details for our technicians
Organize ideas and communicate oral and written messages that are appropriate to a variety of audiences and circumstances
Process ~10 repair requests per day. Coordinate returns and repairs of Biamp products and process Repair Authorizations as needed
Strong interest in independent learning and research. We will help you learn our products and build a working vocabulary of basic audio, video, and networking terms

A successful candidate should have:

A 2-Year Degree or a High School diploma and equivalent work experience
1 or more years of experience in a customer-facing role
Strong written and verbal communication skills
Excellent organizational and interpersonal skills. Demonstrate the ability to stay organized, be patient, and diffuse challenging situations using appropriate methods
Comfort using basic Microsoft Office applications (Outlook, Word, Excel)
The ability to work effectively with people of diverse backgrounds

Some nice-to-haves:

1 or more years of related experience in AV
Experience with networks and other IT technologies
Call center or document processing experience

Work Environment:

Stand or sit for long periods
In-Office Environment (not remote)

What we offer:

Medical, Dental, and Vision
3 weeks annual PTO and 9 paid holidays
401(k) + matching
Employer-paid base life insurance, short, and long-term disability
Health savings accounts (with Biamp contribution) and flexible spending accounts
Tuition reimbursement
Charitable donation matching
Discretionary company achievement bonus
Referral bonuses

Who is Biamp?

We make the world’s most extraordinary audio and video solutions. For over 50 years, Biamp has created and innovated professional audiovisual solutions that enable great communication. From the smallest of rooms to the largest of venues, we empower true human connection in every space.

As we grow to meet our customers’ needs and evolve to address the challenges of tomorrow, one guiding principle remains the same: Biamp connects people through extraordinary audiovisual experiences.

About our company:

At Biamp, we believe the employment relationship should be reciprocal. We want you to love your job, and we want your expertise and knowledge to help drive our business forward. We champion a supportive and dynamic environment filled with passionate people who choose continuous improvement over perfection. We insist on clear, explicit decision making, believe in taking calculated risks, and celebrate tough decisions even when they don’t succeed. We look for people who desire the best from themselves and encourage the same from their coworkers. Our commitment to one another and to the common goal is the most consistent reliable path to recurring success for all of us.

Quick Apply

Refine Your Search

audiovisual technician jobs in oregon

Technical Support Coordinator / Dispatch

Teacher Librarian - 0.20 FTE (Temporary) - Capitol Hill ES

Installation Tech (journeyman) - Milwaukie, OR

Contract Hardware Test Engineer

Senior Hardware Test Engineer

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