Description:
Position Summary
Responsible for the cash processing needs for Chinook Winds Gaming, following strict procedures to ensure Chinook Winds assets are protected. The Cage/Player Services cashier is responsible for providing exemplary guest service by greeting guests and providing accurate information on club amenities, current promotions, and general property information.
Essential Functions
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Responsible for maintaining assigned bank funds while protecting company assets.
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Performs all duties in accordance with Chinook Winds Casino Resort strict policies and procedures.
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Performs all duties in accordance with Chinook Winds Casino Resort guest service standards.
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Notify Supervisor of guest complaints and concerns.
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Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs and services.
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Cashes jackpot tickets
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Cuts and counts Casino Chips for redemption.
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Performs money transactions for checks, cash advances on a credit card and point redemption vouchers.
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Complies with rules and regulations pertaining to Title 31 of the Bank Secrecy Act through compliance software.
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Participates in Slot Drop as a runner.
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Researched and resolve balancing discrepancies.
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Issuance of Winner Circle cards.
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Provide information on benefits of club and tier amenities.
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Accurate group coding of promotions and events.
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Performs redemptions.
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Answering phones and call back lists.
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Accesses the player tracking system and makes edits to the system as necessary.
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Queries the player tracking database for specific Marketing/gaming information including guest demographics, comments, and needs.
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Understands and operates the player tracking systems (database) and other related computer systems.
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Participate in the implementation of promotions.
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Maintains a working knowledge of Chinook Winds Casino Resort events, promotions, and services.
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Accesses the player tracking system and makes edits to the system as necessary.
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Provides input or recommendations for improvements and changes in processes or services.
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Completes all required paperwork as it applies to job function.
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All other duties as assigned.
Requirements:
Competency Statements
WORKERS IN THIS POSITION MUST BE 21 OR OLDER
Communication Skills- Ability to communicate effectively with others verbally.
Guest Oriented- Ability to take care of the guests’ needs while following company procedures.
Enthusiastic- Ability to bring positive energy to the performance of a task.
Interpersonal - Ability to get along well with a variety of personalities and individuals.
Education
High school diploma or GED.
Experience
Two years of cash handling experience preferred.
One year of guest service experience in a high-volume setting.
Computer Skills
Microsoft Office beginner level including Word, Excel, and Outlook.
Knowledge of Excel.
10-key experience.
Certificates & Licenses
Siletz Tribal Gaming License.
Must be able to pass the Title 31 testing.
Other Requirements
Must have outstanding people skills.
Physical Demands
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Stand Constantly
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Walk Frequently
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Sit Occasionally
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Handling/Fingering Constantly
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Reach Outward Constantly
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Reach Above Shoulder Occasionally
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Climb Not Applicable
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Crawl Occasionally
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Squat or Kneel Occasionally
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Bend Frequently
Lift/Carry
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10 lbs or less Frequently
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11-20 lbs Frequently
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21-50 lbs Occasionally
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51-100 lbs Occasionally
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Over 100 lbs Not Applicable
Push/Pull
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12 lbs or less Frequently
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13-25 lbs Occasionally
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26-40 lbs Occasionally
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41-100 lbs Occasionally
Other Physical Requirements
Vision: Near and Far
Sense of Sound
Work Environment
Work will take place in a busy gaming environment with multiple distractions. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated affects.
Working Conditions
Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.
