Job Purpose: Medical Assistant
This position is an integral role in delivering high-quality patient care, performing administrative and certain clinical duties under the direction of a physician. Administrative duties may include scheduling appointments, maintaining medical records, billing, and coding information for insurance purposes. Clinical duties may include taking and recording vital signs and medical histories, preparing patients for examination, drawing blood, and administering medications as directed by physician.
SPECIALTY SKILL & COMPETENCIES
☐ Vaccine Administration
☐ Super Float (trained in every department in every role)
☐ Complex Procedure Setup, Assist, Processing
☐ Qualified or Certified Healthcare Interpreter
☐ Scribing Duties
Qualifications, Education, & Experience
· Minimum High School Diploma or GED
· BLS Certification preferred
· One year experience in a medical office, clinic or healthcare administration setting preferred
· One year experience in customer service-related position preferred
· Certified Medical Assistant or equivalent preferred, or willing to obtain within one year of hire
· Bilingual preferred
Essential Responsibilities: Medical Assisting
1. Patient Intake and Triage: Greet patients, obtain their medical history, chief complaints, and vital signs. Prioritize patient needs based on urgency and communicate effectively with healthcare providers.
2. Assist with Examinations: Prepare examination rooms, equipment, and supplies for patient consultations or procedures. Assist healthcare providers during physical examinations, minor surgical procedures, and diagnostic tests.
3. Patient Education: Provide patients with information about their medical conditions, prescribed medications, treatment plans, and follow-up care instructions. Educate patients on preventive healthcare measures and lifestyle modifications.
4. Medication Administration: Administer medications, injections, vaccines, and immunizations as directed by healthcare providers. Ensure accurate dosage, proper technique, and patient safety during medication administration.
5. Specimen Collection and Processing: Collect specimens such as blood, urine, and sputum for laboratory testing. Ensure proper labeling, documentation, and transportation of specimens according to established protocols.
6. Point-of-Care Testing: Perform point-of-care tests such as blood glucose monitoring, urinalysis, and rapid strep tests. Record test results accurately and report abnormal findings to healthcare providers promptly.
7. Medical Records Management: Maintain electronic health records (EHR) or paper charts, documenting patient encounters, assessments, treatments, and follow-up care. Ensure confidentiality, accuracy, and compliance with regulatory requirements such as HIPAA.
8. Assist with Procedures: Assist healthcare providers with procedures such as wound care, electrocardiography (ECG), pulmonary function tests, and spirometry. Prepare patients, equipment, and sterile field as needed.
9. Patient Safety and Comfort: Ensure a safe and comfortable environment for patients during their clinic visit or procedure. Monitor patients for signs of distress, adverse reactions, or complications and provide appropriate assistance and support.
10. Equipment Maintenance: Clean, disinfect, and sterilize medical instruments and equipment following infection control guidelines. Perform routine maintenance checks and report any equipment malfunctions or deficiencies.
11. Administrative Duties: Schedule patient appointments, manage phone calls, and process paperwork such as insurance forms, referrals, and prior authorizations. Assist with billing, coding, and insurance claims processing as needed.
12. Confidentiality: Ensure compliance with company policies and procedures as applicable to area(s) of responsibility. Handle confidential information and materials appropriately and maintain a secure work area
13. Other duties as assigned
Essential Responsibilities: ORGANIZATIONAL TEAM MEMBER
· Participate in quality and organizational process improvement activities when requested
· Support and contribute to effective safety, quality, and risk management efforts by adhering to established policies and procedures, maintaining a safe environment, promoting accident prevention, and identifying and reporting potential liabilities
· Openly, clearly, and respectfully share and receive information, opinions, concerns, and feedback in a supportive manner
· Work collaboratively by mentoring new and existing co-workers, building bridges, and creating rapport with team members across the organization
· Provide excellent customer service to all internal and external customers, which includes team members, patients, students, visitors, and vendors, by consistently exceeding the customer’s expectations
· Advance personal knowledge base by pursuing continuing education to enhance professional competence
· Promote individual and organizational integrity by exhibiting ethical behavior to maintain high standards
· Represent organization at meetings and conferences as applicable
Knowledge, Skills, & Abilities:
· Must demonstrate strong customer service, organizational, technical, and communication skills
· Knowledge of medical terminology
· Knowledge of medical office operations and procedures
· Critical attention to detail for accuracy, timeliness, and organization of assigned work
· Ability to report to work as scheduled, and willingness to work a flexible schedule when needed
· Proficient in Electronic Health Records (EHR), Microsoft Office Suite and Windows Operating System (OS)
· Knowledge and understanding of how the positions’ responsibilities contribute to the department and company goals and mission
· Knowledge of federal and state laws including OSHA, HIPAA, Waste Fraud and Abuse
· Training in, awareness and understanding of equity, diversity, inclusion, and the equity lens: ability to analyze the unfair benefits and/or burdens within a society or population by understanding the social, political, and environmental contexts of policies, programs, and practices
· Excellent people skills and friendly demeanor, with a non-judgmental approach
· Ability to handle stress and sensitive situations effectively while projecting professionalism
· Ability to communicate professionally, both conversing and written
· Ability to work with diverse populations and interact with people of differing personalities and backgrounds
· Sensitive to economic considerations, human needs and aware of how one’s actions may affect others
· Poised; maintains composure and sense of purpose
Working Conditions: Patient Care
This position must have the ability to occasionally remain in a stationary position, often for long periods of time, and frequently move about inside the healthcare facility provide patient care, and access office machinery; and frequently communicate and exchange accurate information.
Work Condition: Healthcare Facility
· Employee generally works within the interior of a healthcare facility.
· Employee may travel locally and be responsible for own transportation; out of area travel may be required on occasion.
· Hours of operations and specific staff scheduling may vary based on operational need.
· The healthcare facility environment is clean with a comfortable temperature and moderate noise level.
Exposed to:
· Healthcare facility cold and heat controls.
· Close contact with employees and the public, in a healthcare facility.
· Potential exposure to communicable diseases.
· Potential exposure to escalated or angry patients.
Machines, equipment, tools, and supplies used
· Constantly operates a computer and other office productivity machinery, such as postage machine, fax, copier, calculator, multi-line telephone system, scanner.
· May use diagnostic or screening medical devices as directed by medical provider, such as blood glucose machine, manual or battery-operated blood pressure device, thermometer, oximetry.
· May answer a high volume of telephone calls, complete documentation, and use computer programs to either obtain or record information.
· May be required to use standard precautions due to threat of exposure to blood and bodily fluids.
Multiple Duties: Must be able to work under conditions of frequent interruption and be able to stay on task.
Other Information:
This job description is intended to provide only basic guidelines for meeting job requirements. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of Bay Clinic employees. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Pay: $17.04 - $21.53 per hour
Benefits:
- 401(k)
- AD&D insurance
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance
Work Location: In person
