Top 198 Contact center Jobs in Oregon

Contact Center Representative
NW Priority Credit Union —Beaverton, OR
- $21 - $28 an hour
- Overtime
- Analysis skills
- Travel
- Ability to sit for extended periods
Contact Center Specialist
GT Independence —Salem, OR
- High school diploma or GED
- Associate's degree
- Entry level
- Paid time off
Quick Apply
Customer Service Representative
CVS Health —Oregon
- $17.00 - $34.15 an hour
- Full-time
- Remote
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
3d
Call Center Remote Customer Service Representative
VIMO INC —Oregon
- $17 - $19 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Paid time off
Quick Apply
Care Coordinator
Acentra Health, LLC —Oregon
- $23.12 - $28.89 an hour
- Full-time
- Remote
- Spanish
- Microsoft Excel
- Mid-level
- Health insurance
- Tuition reimbursement
Part-Time Contact Center Multi-Channel Specialist
Peak Credit Union —Eugene, OR
- $18.69 - $28.04 an hour
- Part-time
- Remote
- US work authorization
- Fair chance
- 1 year
- Health savings account
- AD&D insurance
Quick Apply
Contact Center Representative I
The Standard —Portland, OR
- Full-time
- Remote
- Background check
- Research
- Mid-level
- Paid parental leave
- Paid holidays
2d
Customer Service Representative
Salem Sleep Medicine —Salem, OR
- $19 - $20 an hour
- Part-time
- Microsoft Excel
- Computer literacy
- Office
Quick Apply
Enrollment Specialist (Part-Time) (Fully-Remote) (PST Hours)
Phamily —Portland, OR
- $21 an hour
- Part-time
- Remote
- Organizational skills
- Communication skills
- Entry level
Quick Apply
Technical Support Representative
Viasat, Inc. —Oregon
- $15.14 - $28.37 an hour
- Online Application
- Remote
- Mid-level
- High school diploma or GED
- Typing
11d
Call Center Consultant I
Oregon State Credit Union —Corvallis, OR
- $21.41 an hour
- Full-time
- Background check
- Spanish
- English
- Paid holidays
- Disability insurance
Quick Apply
Virtual Personal Banker
FIREFIGHTERS FIRST CREDIT UNION —Portland, OR
- $58,557 - $65,063 a year
- Urgently hiring
- Remote
- Mid-level
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
Customer Service Team Leader
PacificSource Health Plans —Springfield, OR
- $50,830.78 - $81,329.23 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Writing skills
4d
Technical Support Representative
Douglas Fast Net —Roseburg, OR
- $21.38 - $26.22 an hour
- Full-time
- Remote
- Writing skills
- Pass drug screening
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Call Center Manager
Bath Concepts Independent Dealers —Portland, OR
- Weekends as needed
- Mid-level
- Computer skills
- Communication skills
Quick Apply
Sales Representative, Contact Center
Onward Climate —Portland, OR
- $23 - $24 a year
- 8 hour shift
- Remote
- Entry level
- Profit sharing
- Paid training
Quick Apply
14d
Part-Time Contact Center Specialist or Officer
Maps Credit Union —Salem, OR
- $23.00 - $30.63 an hour
- Part-time
- Hybrid work
- Spanish
- High school
- Word processing
- Wellness program
- Health savings account
Quick Apply
Inbound Sales Representative (Remote/Pacific Time)
A Place for Mom —Bend, OR
- $45,760 a year
- Weekends as needed
- Remote
- Microsoft Word
- Mid-level
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Implementation Engineer – Unified Communications & Contact Center Solutions
Cerium Networks Inc —Beaverton, OR
- $95,000 - $130,000 a year
- Weekends as needed
- 5 years
- Office
- Analysis skills
- Wellness program
- AD&D insurance
Quick Apply
6d
Part Time Call Center
DaBella —Hillsboro, OR
- From $19 an hour
- Part-time
- Communication skills
- Entry level
- Paid training
Quick Apply
6d

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Contact Center Representative

NW Priority Credit Union -
Beaverton, OR

Apply Now

Job Details

Full-time
$21 - $28 an hour

Qualifications

Confidential information handling
Email customer support
Technical support via phone
Account maintenance
Financial transaction processing
Phone communication
Account troubleshooting
Client inquiry handling
Promoting bank products
Answering guest questions
Scanning
Incident Escalation
Post-sales issue resolution
Customer engagement
Data entry
Document imaging
Assisting with digital banking services
Productivity software
Handling account queries
Technical support via email
Balancing end-of-day transactions
Promoting bank services
Account opening
Client interaction via phone calls
Banking regulatory compliance

Full Job Description

Description:

NW Priority Credit Union is excited to offer a new position to join our team at our Beaverton branch. An entry-level contact center employee services as the primary point of contact for members, handling various types of inbound calls and communication. Their responsibilities include answering member inquiries, resolving issues, providing product or service information, and ensuring a positive member experience. This position is best suited for someone with financial experience, who has strong communication skills, problem-solving abilities, and the ability to work efficiently in a fast-paced environment are essential for this role while upholding the credit union philosophy of people helping people.

Core Job Requirements

Respond to member questions and concerns via phone and email ensuring accurate and timely responses.
Identify and troubleshoot member issues, offering solutions within company guidelines or escalating to higher-level support when necessary.
Provide exceptional member service by assisting with members digital inquiries (mobile and online banking) and engaging with the Contact Center Supervisor when needed.
Recognizes members’ needs to proactively open, maintain and update personal accounts and refer members to other services such as loan services and investment services.
Offer detailed and accurate information regarding company products, services, and policies to assist members. Regularly update knowledge on new products, services, or company policies to provide accurate and current information to members.
Ensure that members’ unresolved concerns are tracked and followed up promptly to guarantee resolution.
Provides routine information on credit union services, policies, membership eligibility, type of credit union accounts, inquiries regarding account balance, status and history. Performs all types of non-monetary transactions within established limits to prevent fraud and losses.
Entering stop payments for checks and check reorders. Completes appropriate documents and refers them to Accounting/Electronic Services for assistance when necessary.
Assist members with online banking password resets and enrollments. Ensuring successful login attempt while on the phone with member. Enroll members in mobile deposit as requested and approved.
Process convenience pay requests by members.
Process lost debit and credit cards by completing forms and issue replacement.
Scan paper documents into Laserfiche.
Work with colleagues and supervisors to share knowledge, improve processes, and enhance team performance.
Completes job assignments delegated by Contact Center Supervisor.
Responsible for complying with all laws, statutes, rules, and regulations which govern the credit union, including but not limited to all components of the Bank Secrecy Act provisions of the US Patriot Act.
Participate in required meetings and training.
Performs other duties as assigned by management.

Requirements:

Job Experience: Minimum of one year in a banking or credit union environment required. Knowledge of advanced cross servicing techniques to cross service members competently.

Software Skills: Excellent computer skills with knowledge of Microsoft Office software.

Physical Demands: Required to sit for extended periods and occasional walking to provide member services. Noise level moderate to high in immediate area and normal range of hearing necessary to communicate by telephone and in person with staff and members.

Work Conditions: Regular workday with occasional overtime. Ability to travel to branch locations. Exposed to potentially hazardous conditions (robbery).

Other Skills: Strong organizational and analytical skills required to resolve member/staff questions or problems. Must maintain a high degree of accuracy in handling cash, balancing a cash drawer, and entering member transactions into the computer. Must demonstrate excellent written and oral communication skills. Strong interpersonal skills to represent the Credit Union professionally and positively to members and to interact daily with staff and management. Ability to exercise judgment and maintain confidentiality in dealing with membership and staff. Ability to complete or resume tasks despite interruptions.

Apply Now

Refine Your Search

contact center jobs in oregon

Contact Center Representative

Contact Center Specialist

Customer Service Representative

Call Center Remote Customer Service Representative

Care Coordinator

Part-Time Contact Center Multi-Channel Specialist

Contact Center Representative I

Customer Service Representative

Enrollment Specialist (Part-Time) (Fully-Remote) (PST Hours)

Technical Support Representative

Call Center Consultant I

Virtual Personal Banker

Customer Service Team Leader

Technical Support Representative

Call Center Manager

Sales Representative, Contact Center

Part-Time Contact Center Specialist or Officer

Inbound Sales Representative (Remote/Pacific Time)

Implementation Engineer – Unified Communications & Contact Center Solutions

Part Time Call Center

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