Top 2851 Contact center team Jobs in Oregon

Contact Center Rep
OnPoint Community Credit Union —Portland, OR
- From $22.25 an hour
- Full-time
- Bilingual
- Computer literacy
- Basic math
- Health insurance
- Dental insurance
9d
Fulfillment Center Warehouse Associate
Amazon Warehouse —Portland, OR
- $22 - $24 an hour
- Overtime
- 18 years or older
- Military encouraged
- Entry level
- Flextime
- On-the-job training
Sortation Center Warehouse Associate
Amazon Warehouse —Portland, OR
- $23.50 an hour
- Overtime
- 18 years or older
- Ability to lift 50 pounds
- Military encouraged
- Health insurance
- On-the-job training
7d
Part-Time Contact Center Specialist or Officer
Maps Credit Union —Salem, OR
- $23.00 - $30.63 an hour
- Part-time
- Hybrid work
- Spanish
- High school
- Word processing
- Wellness program
- Health savings account
Quick Apply
Bilingual Contact Center Representative
The Standard —Portland, OR
- Full-time
- Remote
- Background check
- Spanish
- English
- Paid parental leave
- Paid holidays
Library Technician
Portland Community College —Portland, OR
- $47,034 - $75,469 a year
- 8 hour shift
- Management
- Mid-level
- Residential
- Paid holidays
- Tuition reimbursement
1d
Pharmacy Tech Support / Call Center Rep (Remote Work from Home)
IQVIA —Portland, OR
- $18 an hour
- Full-time
- Remote
- Spanish
- English
- High school diploma or GED
- Work from home
3d
Contact Center Representative PT Mon-Fri 11AM-3PM
Central Willamette Credit Union —Albany, OR
- $19.12 - $23.90 an hour
- Part-time
- Computer literacy
- High school diploma or GED
- Computer skills
Quick Apply
14d
Virtual Personal Banker
FIREFIGHTERS FIRST CREDIT UNION —Portland, OR
- $58,557 - $65,063 a year
- Urgently hiring
- Remote
- Mid-level
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
Wellness Desk Team Member
CASCADA PDX LLC —Portland, OR
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
- Paid time off
- Opportunities for advancement
Quick Apply
Temporary associates
Marshalls —Portland, OR
- $16.30 - $16.80 an hour
- Part-time
- Merchandising
- Organizational skills
- Fair chance
- Paid parental leave
- Health savings account
Full & Part Time Veterinary Call Center Specialist - Portland, OR
Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare —Portland, OR
- $35,000 - $50,000 a year
- Overtime
- Mid-level
- Ability to sit for extended periods
- Organizational skills
- Paid training
- Paid parental leave
Quick Apply
7d
Merchandise Associate
Marshalls —Springfield, OR
- $15.55 - $16.05 an hour
- Part-time
- Merchandising
- Organizational skills
- Fair chance
- Paid parental leave
- Health savings account
Pharmacy Tech Support / Call Center Rep (Remote/11am-8pm EST)
IQVIA —Salem, OR
- $18 an hour
- Full-time
- Remote
- Spanish
- English
- High school diploma or GED
- Work from home
7d
Business Gift Administrator
Harry and David —Oregon
- Overtime
- Microsoft Outlook
- High school diploma or GED
- Organizational skills
14d
Contact Center Administrator
Lithia Home Office —Medford, OR
- $19.25 - $28.85 an hour
- Full-time
- 18 years or older
- Research
- High school diploma or GED
- Employee stock purchase plan
- Paid holidays
Quick Apply
Cashier
Marshalls —Canby, OR
- $15.95 - $16.45 an hour
- Part-time
- Merchandising
- Organizational skills
- Fair chance
- Paid parental leave
- Health savings account
PAS Specialist
Oregon Health & Science University —Portland, OR
- $25.38 - $34.35 an hour
- Full-time
- Laboratory experience
- Administrative experience
- High school diploma or GED
Program Administrator 1
Oregon Health & Science University —Portland, OR
- $63,772 - $101,899 a year
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
9d
Retail Merchandise Associate
TJ Maxx —Salem, OR
- $15.50 - $16.00 an hour
- Part-time
- Merchandising
- Organizational skills
- Fair chance
- Paid parental leave
- Health savings account

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Contact Center Rep

OnPoint Community Credit Union -
Portland, OR

Apply Now

Job Details

Full-time
From $22.25 an hour
9 days ago

Benefits

Health insurance
Dental insurance
Tuition reimbursement
Vision insurance
401(k) matching

Qualifications

Computer operation
Basic math
High school diploma or GED
10 key typing
Quality data entry

Full Job Description

Overview
Not just a Customer Service Representative, but a Contact Center Representative! We (OnPoint Community Credit Union) are a not-for-profit financial institution and are Member owned. That’s right, our Members own us and we are here to serve them with the best customer service out there! Our Contact Center team sits in our Clackamas Operations Contact Center and are the first line of communication with our Members who call in for a variety of questions, transactions and other financial services and needs. Through an interactive, responsive and consultative approach, Contact Center Representatives are responsible for effectively handling in-bound calls and emails from our Members and are passionate about providing extraordinary Customer Service. They use knowledge of financial products, services, procedures, as well as customer service skills to conduct a variety of account transactions, provide information and support, address and resolve issues/concerns and refer business to callers in a manner exceeding customer service satisfaction. OnPoint employees are rewarded, acknowledged and appreciated! We take care of our Members and OnPoint takes care of us by offering employees a generous vacation package, incentives, competitive hourly pay, 100% - paid employee medical, dental and vision premiums, Tri-Met / parking passes, 401k matching, tuition reimbursement and more!
Responsibilities

Effectively communicates with members and colleagues on general and complex inquiries and skillfully use customer service skills to find resolutions and answers to inbound calls and emails. Identifies solutions leading to the retention and the building of member relationships while consistently maintaining a high level of customer service.
Exceeds customer service standards while maintaining peer average call volume.
Answer all inbound calls by welcoming callers in a polite, friendly and professional manner. Continue great customer service throughout the phone call by thanking caller by name, demonstrating interest and willingness to help, projecting energy in tone, being friendly and genuine and ensuring callers’ needs are fulfilled.
Effectively handle high inbound call volume while representing Credit Union in a friendly and professional manner while providing exceptional customer service to Members.
Answers questions, troubleshoots requests and brings appropriate resolution to account problems.
Maintains knowledge of all products, services, and processes offered by the Credit Union to effectively build member relationships and provide superior customer service.
Refers financial products and services and meet established referral goals set by Contact Center Manager.
Understands the practices of various support departments and the overall impact on customer service and the work flow.
Is knowledgeable of and adheres to established policies, procedures and processes and exercises appropriate approval authority.
May assist in training new and existing employees, in conjunction with Contact Center management and the Training Department.
May perform outbound calling to build member relationships.
Perform other duties as assigned.

Knowledge, Skills & Competencies

Possesses excellent written and oral communication skills. Use language effectively to gather information and facilitate the exchange of thought and ideas. Expresses self clearly and logically.
Possesses exceptional analytical skills and use of sound judgement. Is competent at applying logic to solve problems.
Is proficient in arithmetic, ten-key and basic computer skills
Competently handles a variety of task simultaneously independently.
Competently works under pressure, is skilled at calmly diffusing highly charged situations and works with a sense of urgency.
Proficient at researching and analyzing information.
Possesses strong interpersonal skills. Possesses excellent collaboration skills and uses positive communication techniques in order to effectively resolve conflict.
Is a quick and thorough learner and competently applies newly learned information.
Is quick to adopt and support frequent updates and changes.
Must be detail oriented and skilled in data entry.

Requirements

High School Diploma or equivalent
Preferred one year customer service experience
Application of basic computer skills
Preferred previous job duties in a CSR / Customer Service Representative titled position
Knowledge of financial institutions and bilingual skills a plus
Experience in the use of general math, experience with ten-key and basic computer skills
Must have Saturday availability

Additional Information
Starting Pay: $22.25 per hour with no previous banking experience! See what it is like to be a Contact Center Representative at OnPoint: https://onpointcu.wistia.com/medias/wjjgdaj8bx
At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background. We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.

Apply Now

Refine Your Search

contact center team jobs in oregon

Contact Center Rep

Fulfillment Center Warehouse Associate

Sortation Center Warehouse Associate

Part-Time Contact Center Specialist or Officer

Bilingual Contact Center Representative

Library Technician

Pharmacy Tech Support / Call Center Rep (Remote Work from Home)

Contact Center Representative PT Mon-Fri 11AM-3PM

Virtual Personal Banker

Wellness Desk Team Member

Temporary associates

Full & Part Time Veterinary Call Center Specialist - Portland, OR

Merchandise Associate

Pharmacy Tech Support / Call Center Rep (Remote/11am-8pm EST)

Business Gift Administrator

Contact Center Administrator

Cashier

PAS Specialist

Program Administrator 1

Retail Merchandise Associate

I want to receive the latest job alert for contact center team in oregon

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