Top 18 Help desk manager Jobs in Oregon

IT Manager
CorVel Corporation —Portland, OR
- $70,276 - $116,942 a year
- Full-time
- Remote
- Computer science
- Computer Science
- 5 years
- Health savings account
- Disability insurance
Quick Apply
IT Manager
Signature Graphics —Portland, OR
- Full-time
- Computer Science
- 5 years
- Office
IT Manager
Omega Morgan —Hillsboro, OR
- $100,000 a year
- ERP systems
- Organizational skills
- SharePoint
- Paid holidays
- Disability insurance
Quick Apply
IT Support Specialist
Uptown Providers PC —Tigard, OR
- $55,000 - $65,000 a year
- Weekends as needed
- Hybrid work
- Computer science
- Computer Science
- Urgent Care
- Health insurance
- Dental insurance
Quick Apply
IT Desktop Support Tech I
The Portland Clinic —Portland, OR
- $21.63 - $29.29 an hour
- Full-time
- HIPAA
- Windows
- High school diploma or GED
- Health savings account
- AD&D insurance
11d
IT Systems Coordinator
i3D MFG —Redmond, OR
- $80,000 - $90,000 a year
- 5 years
- Windows
- Continuous improvement
Help Desk Technician
KELLEY CREATE —Salem, OR
- $22 - $28 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Profit sharing
- Paid training
Quick Apply
IT Support Specialist
AFC Urgent Care Portland —Tigard, OR
- $55,000 - $65,000 a year
- Weekends as needed
- Hybrid work
- Computer science
- Computer Science
- Urgent Care
- Health insurance
- Dental insurance
Quick Apply
SERVICE DESK TECHNICIAN I
AllCare Health —Grants Pass, OR
- $27.88 - $32.69 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Mileage reimbursement
- Health insurance
Quick Apply
10d
IT Support Specialist
Sharp Brains LTD —Springfield, OR
- $3,600 - $3,800 a month
- Weekends as needed
- Computer science
- Computer Science
- Mid-level
- Flexible schedule
Quick Apply
3d
Contractor - IT Systems Support 3
NuScale Power, LLC —Corvallis, OR
- Contract
- Mid-level
- Office
- Windows
Information Support Technician - District Technology Department
Hood River County SD —Hood River, OR
- $24.24 - $28.65 an hour
- Full-time
- Background check
- Computer Science
- Pass drug screening
IT Systems Coordinator
Integrated 3D —Redmond, OR
- $70,000 - $90,000 a year
- 5 years
- Windows
- Continuous improvement
Quick Apply
Student Technology Assistant
Central Oregon Community College —Bend, OR
- $15.55 an hour
- Temporary
- Spanish
- Computer literacy
- Writing skills
Federal Work Study - Student Technology Assistant *Student Position Only*
Central Oregon Community College —Bend, OR
- $15.55 - $16.05 an hour
- Weekends as needed
- Background check
- Spanish
- Computer literacy

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L1 DC Technician
Synapse Business Systems —Portland, OR
Provide Level 1 support for hardware and network-related incidents using ServiceNow or similar ticketing tools.
$24 - $28 an hour
Quick Apply
4d
Data Center Technician I
Experis —Boardman, OR
Troubleshot hardware, test components, and perform repairs using testing rigs and diagnostic tools. Collaborate with technical staff and cross‑functional teams.
$27 an hour
Quick Apply

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Team Lead - IT Helpdesk - Germain Automotive Partnership
Germain Automotive —Columbus, OH
Valid driver's license and reliable transportation for regional travel. This is a working lead role: you will own the escalation queue from Tier 1 and Tier 2…
From $65,000 a year
Quick Apply
Tech Support Lead
The Christian and Missionary Alliance —Reynoldsburg, OH
For employees in the field, reports and escalates systems-level or application-related programming issues to the appropriate technology team employees.
$59,000 - $69,000 a year

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IT Manager

CorVel Corporation -
Portland, OR

Quick Apply

Job Details

Full-time
$70,276 - $116,942 a year

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
Opportunities for advancement
Life insurance

Qualifications

Incident management operations support
Ticketing system technical support

Full Job Description

The Help Desk Manager is a strategic and hands-on leader responsible for guiding the National Help Desk team and delivering exceptional tier-one support. This role sets the vision for service excellence, drives operational maturity, and ensures consistent, high-quality support across all user touchpoints.

The ideal candidate brings proven leadership experience driving the adoption of new and emerging technologies, including AI-driven solutions, to enhance efficiency, scalability, and customer experience. This individual must demonstrate a track record of successfully implementing modern technologies and leading teams through change, while continuously improving service delivery and operational performance. The candidate must have strong technical skills across multiple disciplines.

This is a Remote position

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Lead, mentor, and develop a 24/7 National Help Desk team, establishing a high-performance culture focused on accountability, innovation, and continuous improvement.
Evaluate team performance, conduct appraisals, and manage disciplinary actions, compensation adjustments, and promotions.
Analyze Help Desk metrics and documented resolutions to identify trends and implement improvements.
Develop and maintain policies and procedures for incident management and problem resolution.
Establish and manage SLAs to ensure timely and accurate support.
Oversee the Production Down Playbook and 24/7 on-call rotation.
Drive the evaluation, selection, and implementation of modern technologies, ensuring successful adoption and measurable improvements.
Champion and lead the implementation of AI and emerging technologies with a focus on practical outcomes.
Prepare regular productivity and performance reports.
Oversee staff training programs and development.
Additional duties as assigned

KNOWLEDGE & SKILLS:

Proven experience leading and delivering technology initiatives within Help Desk or support environments.
Demonstrated ability to lead teams through technology change and adoption.
Strong leadership and team development capabilities.
Experience supporting enterprise IT systems, including Microsoft environments.
Track record of leading or contributing to enterprise-wide technology rollouts.
Strong analytical, organizational, and communication skills.
Ability to translate technical concepts for non-technical users.
Experience with AI tools, automation, and service management platforms.

EDUCATION & EXPERIENCE:

Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
5+ years in IT support, with at least 2 years in a formal leadership role demonstrating successful team management and technology delivery outcomes.
Experience managing high-volume Help Desk or call center environments.
Experience with incident management systems (e.g., ServiceNow).
Demonstrated experience implementing or leading adoption of modern technologies such as AI and automation.

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.

Pay Range: $70,276 - $116,942

A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management (https://www.corvel.com/company/careers/)

In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.

ABOUT CORVEL:

CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

#LI-Remote

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

help desk manager jobs in oregon

IT Manager

IT Manager

IT Manager

IT Support Specialist

IT Desktop Support Tech I

IT Systems Coordinator

Help Desk Technician

IT Support Specialist

SERVICE DESK TECHNICIAN I

IT Support Specialist

Contractor - IT Systems Support 3

Information Support Technician - District Technology Department

IT Systems Coordinator

Student Technology Assistant

Federal Work Study - Student Technology Assistant Student Position Only

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