Top 19 Helpdesk manager Jobs in Oregon

Helpdesk Manager
Pacific Office Automation —Beaverton, OR
- Mid-level
- Health savings account
- Health insurance
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4d
Information Technology Service Desk Manager
Oregon State Department of Police —Salem, OR
- $7,911 - $12,237 a month
- Full-time
- Mid-level
- Bachelor's degree
- Mentoring
2d
IT Operations Manager
Barrett Business Services —Eugene, OR
- $65,000 - $80,000 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
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Technology Support & Security Manager
RISE Partnership —Portland, OR
- $76,518 - $113,619 a year
- Extended hours
- Hybrid work
- Microsoft Outlook
- Computer Science
- Office
- Health insurance
- Dental insurance
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IT Systems Coordinator
i3D MFG —Redmond, OR
- $80,000 - $90,000 a year
- 5 years
- Windows
- Continuous improvement
IT Manager
CorVel Corporation —Portland, OR
- $70,276 - $116,942 a year
- Full-time
- Remote
- Computer science
- Computer Science
- 5 years
- Health savings account
- Disability insurance
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IT Support Specialist
Sharp Brains LTD —Springfield, OR
- $3,600 - $3,800 a month
- Weekends as needed
- Computer science
- Computer Science
- Mid-level
- Flexible schedule
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IT Systems Coordinator
Integrated 3D —Redmond, OR
- $70,000 - $90,000 a year
- 5 years
- Windows
- Continuous improvement
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Information Technology - IT Support Manager
THREE RIVERS CASINO —Florence, OR
- $87,904.14 a year
- Weekends as needed
- Computer science
- Microsoft Excel
- Microsoft Outlook
2d
Contractor - IT Systems Support 3
NuScale Power, LLC —Corvallis, OR
- Contract
- Mid-level
- Office
- Windows
Help Desk Technician
KELLEY CREATE —Salem, OR
- $22 - $28 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Profit sharing
- Paid training
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Information Support Technician - District Technology Department
Hood River County SD —Hood River, OR
- $24.24 - $28.65 an hour
- Full-time
- Background check
- Computer Science
- Pass drug screening
Federal Work Study - Student Technology Assistant *Student Position Only*
Central Oregon Community College —Bend, OR
- $15.55 - $16.05 an hour
- Weekends as needed
- Background check
- Spanish
- Computer literacy
Student Technology Assistant
Central Oregon Community College —Bend, OR
- $15.55 an hour
- Temporary
- Spanish
- Computer literacy
- Writing skills
Help Desk Technician
Driveway Finance Corporation —Tigard, OR
- $60,000 - $85,000 a year
- Full-time
- 18 years or older
- Word processing
- Office
- Employee stock purchase plan
- Paid holidays
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4d

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DCI —Newberg, OR
Do you have a valid driver's license and reliable personal transportation to travel between work locations as required for this position?
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Information Technology Service Desk Manager
Oregon State Department of Police —Salem, OR
IT Service Delivery Optimization: Strong background in driving continuous improvement initiatives, process development, and service level performance within a…
$7,911 - $12,237 a month
2d

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Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
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Manager of Technology
Yardmaster, Inc. —Blacklick, OH
Maintain IT asset records, license tracking, and participate in budgeting. A degree or formal studies in Information Technology, Computer Science, or a related…
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Helpdesk Manager

Pacific Office Automation -
Beaverton, OR

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Job Details

4 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Mid-level

Full Job Description

Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

Are you someone who knows your way around managing IT projects, has a high attention to detail, organizational skills, and can provide outstanding customer service? Come Join POA's dynamic and growing IT team! As Helpdesk Manager, you will be responsible for the successful delivery of our I.T. managed services customers’ Helpdesk. For this position, we are seeking an individual who possesses a unique mix of strong IT technical service, management and support abilities, within an IT ecosystem, combined with solid hands-on technical experience.

Responsibilities:

Monitor and respond quickly and effectively to requests received through the IT helpdesk.
Manage the operation and organization of the Helpdesk.
Conduct performance evaluations to monitor delivered results from the Helpdesk.
Attend team meetings with technical staff.
Mentor, coach and develop team members.
Document internal procedures.
Ask educated questions and listen to customers to determine root cause of issues.
Become a technical escalation for IT team members.
Train incoming staff.
Report significant and recurring issues to the tier-1-2-3 support team.
Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customer to ease in troubleshooting.
Advise team members on appropriate actions.
Follow standard help desk procedures.
Follow up with customers and users to ensure complete resolution of issues.
Redirect problems to correct resource.
Contribute to improving customer support by actively responding to queries and handling complaints
Evaluate and review the overall performance of the Helpdesk thru KPI’s.
Develop, evaluate and implement KPI’s.
Identify and escalate situations requiring urgent attention.
Track and route problems and requests and document resolutions.
Prepare activity reports.
Inform management of recurring problems.
Stay current with system information, changes, and updates.
Help update training manuals for new and revised software and hardware.
Develop a positive working environment.
Provide great customer experience.
Ensure customer services is timely and accurate daily.
Communicate, work, and collaborate with different stakeholders (Technicians, Customers, Technical Account Managers, and Sales Representatives)

Benefits

Advancement and growth into leadership roles
Team-player environment
Medical/Dental/Vision/Life insurance plans
Matched 401k
PTO, Vacation, Sick Leave
HSA program

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.

#LI-Onsite

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helpdesk manager jobs in oregon

Helpdesk Manager

Information Technology Service Desk Manager

IT Operations Manager

Technology Support & Security Manager

IT Systems Coordinator

IT Manager

IT Support Specialist

IT Systems Coordinator

Information Technology - IT Support Manager

Contractor - IT Systems Support 3

Help Desk Technician

Information Support Technician - District Technology Department

Federal Work Study - Student Technology Assistant Student Position Only

Student Technology Assistant

Help Desk Technician

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