Top 18 It help desk manager Jobs in Oregon

IT Manager
CorVel Corporation —Portland, OR
- $70,276 - $116,942 a year
- Full-time
- Remote
- Computer science
- Computer Science
- 5 years
- Health savings account
- Disability insurance
Quick Apply
Information Technology Service Desk Manager
Oregon State Department of Police —Salem, OR
- $7,911 - $12,237 a month
- Full-time
- Mid-level
- Bachelor's degree
- Mentoring
2d
Helpdesk Manager
Pacific Office Automation —Beaverton, OR
- Mid-level
- Health savings account
- Health insurance
Quick Apply
4d
EHR Support Coordinator
NEIGHBORHOOD HEALTH CENTER —Tigard, OR
- $25.02 - $32.54 an hour
- Full-time
- Hybrid work
- Pass drug screening
- Office
- Ability to sit for extended periods
- Paid holidays
- Disability insurance
Quick Apply
Tier 1 IT Service Desk Support Specialist
iWorks Corporation —Myrtle Point, OR
- $35,600 - $40,000 a year
- Full-time
- Remote
- Mid-level
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
Help Desk Specialist
Oregon Public Broadcasting —Portland, OR
- $32.21 - $33.18 an hour
- On call
- Hybrid work
- Mid-level
- Windows
- Microsoft Office
Quick Apply
Manager, Enterprise Technical Support
Les Schwab Warehouse Center, LLC —Bend, OR
- Full-time
- Computer science
- 6 years
- Computer Science
Quick Apply
Information Technology - IT Support Manager
THREE RIVERS CASINO —Florence, OR
- $87,904.14 a year
- Weekends as needed
- Computer science
- Microsoft Excel
- Microsoft Outlook
2d
IT Support
DCI —Newberg, OR
- $49,920 - $83,000 a year
- Full-time
- Background check
- ERP systems
- Windows
- Health savings account
- Health insurance
Quick Apply
IT Field Support Specialist
Neighborhood House —Portland, OR
- $24 - $26 an hour
- Full-time
- Hybrid work
- Computer science
- Microsoft Outlook
- Computer Science
Quick Apply
Help Desk Technician
KELLEY CREATE —Salem, OR
- $22 - $28 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Profit sharing
- Paid training
Quick Apply
IT Technician
Southport Forest Products —Coos Bay, OR
- From $26 an hour
- Extended hours
- Computer science
- Microsoft Excel
- Microsoft Outlook
Quick Apply
4d
IT Support Tech
New Earth Life Sciences, Inc. —Klamath Falls, OR
- $15.50 - $17.50 an hour
- Part-time
- Background check
- Mid-level
- Analysis skills
Quick Apply
2d
IT Service Technician (4am)
Internetworks —Portland, OR
- From $24 an hour
- Full-time
- Windows
- Linux
- Reliable transportation
- Health insurance
- Dental insurance
Quick Apply

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Director of IT
Wyld —Clackamas, OR
Must obtain all applicable state-required permits, licenses, and certifications. Experience supporting multi-state, multi-entity, or regulated environments…
$125,000 - $215,000 a year
Quick Apply
Director of Information Technology
Oregon Symphony —Portland, OR
Excellent troubleshooting, communication, and customer service skills, with the ability to explain technical concepts to non-technical users.
$100,000 - $110,000 a year

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Manager of Technology
Yardmaster, Inc. —Blacklick, OH
Maintain IT asset records, license tracking, and participate in budgeting. A degree or formal studies in Information Technology, Computer Science, or a related…
$75,000 - $85,000 a year
Quick Apply
Technical Support Specialist Tier I
Schneider Downs & Co., Inc. —Columbus, OH
Provide Service Desk support including taking and logging calls, working directly with end users to resolve problems in a friendly manner while tracking and…
10d

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it help desk manager jobs near oregon

IT Manager

CorVel Corporation -
Portland, OR

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Job Details

Full-time
$70,276 - $116,942 a year

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
Opportunities for advancement
Life insurance

Qualifications

Incident management operations support
Ticketing system technical support

Full Job Description

The Help Desk Manager is a strategic and hands-on leader responsible for guiding the National Help Desk team and delivering exceptional tier-one support. This role sets the vision for service excellence, drives operational maturity, and ensures consistent, high-quality support across all user touchpoints.

The ideal candidate brings proven leadership experience driving the adoption of new and emerging technologies, including AI-driven solutions, to enhance efficiency, scalability, and customer experience. This individual must demonstrate a track record of successfully implementing modern technologies and leading teams through change, while continuously improving service delivery and operational performance. The candidate must have strong technical skills across multiple disciplines.

This is a Remote position

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Lead, mentor, and develop a 24/7 National Help Desk team, establishing a high-performance culture focused on accountability, innovation, and continuous improvement.
Evaluate team performance, conduct appraisals, and manage disciplinary actions, compensation adjustments, and promotions.
Analyze Help Desk metrics and documented resolutions to identify trends and implement improvements.
Develop and maintain policies and procedures for incident management and problem resolution.
Establish and manage SLAs to ensure timely and accurate support.
Oversee the Production Down Playbook and 24/7 on-call rotation.
Drive the evaluation, selection, and implementation of modern technologies, ensuring successful adoption and measurable improvements.
Champion and lead the implementation of AI and emerging technologies with a focus on practical outcomes.
Prepare regular productivity and performance reports.
Oversee staff training programs and development.
Additional duties as assigned

KNOWLEDGE & SKILLS:

Proven experience leading and delivering technology initiatives within Help Desk or support environments.
Demonstrated ability to lead teams through technology change and adoption.
Strong leadership and team development capabilities.
Experience supporting enterprise IT systems, including Microsoft environments.
Track record of leading or contributing to enterprise-wide technology rollouts.
Strong analytical, organizational, and communication skills.
Ability to translate technical concepts for non-technical users.
Experience with AI tools, automation, and service management platforms.

EDUCATION & EXPERIENCE:

Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
5+ years in IT support, with at least 2 years in a formal leadership role demonstrating successful team management and technology delivery outcomes.
Experience managing high-volume Help Desk or call center environments.
Experience with incident management systems (e.g., ServiceNow).
Demonstrated experience implementing or leading adoption of modern technologies such as AI and automation.

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.

Pay Range: $70,276 - $116,942

A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management (https://www.corvel.com/company/careers/)

In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.

ABOUT CORVEL:

CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

#LI-Remote

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

it help desk manager jobs in oregon

IT Manager

Information Technology Service Desk Manager

Helpdesk Manager

EHR Support Coordinator

Tier 1 IT Service Desk Support Specialist

Help Desk Specialist

Manager, Enterprise Technical Support

Information Technology - IT Support Manager

IT Support

IT Field Support Specialist

Help Desk Technician

IT Technician

IT Support Tech

IT Service Technician (4am)

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