Top 6 It support manager Jobs in Oregon

Information Technology - IT Support Manager
THREE RIVERS CASINO —Florence, OR
- $87,904.14 a year
- Weekends as needed
- Computer science
- Microsoft Excel
- Microsoft Outlook
3d
Technical Support Supervisor
Honeywell —Salem, OR
- Full-time
- ERP systems
- Mid-level
- Product management
- Health savings account
- Paid holidays
Technical Support Sr Manager
Baker Tilly Advisory Group, LP —Portland, OR
- $179,850 - $340,970 a year
- Full-time
- Hybrid work
- Computer science
- Azure
- Computer Science
Quick Apply
Manager, Enterprise Technical Support
Les Schwab Warehouse Center, LLC —Bend, OR
- Full-time
- Computer science
- 6 years
- Computer Science
Quick Apply
Technical Lead – ESA, NEPA, and Interagency Consultation Support
Lynker Corporation —Portland, OR
- $80,000 - $120,000 a year
- Contract
- Data analysis skills
- Microsoft Office
- Master's degree
- Paid holidays
- Disability insurance

Discover related jobs

Based on your search for it support manager jobs.

Information Technology Service Desk Manager
Oregon State Department of Police —Salem, OR
IT Service Delivery Optimization: Strong background in driving continuous improvement initiatives, process development, and service level performance within a…
$7,911 - $12,237 a month
4d
Help Desk Specialist
Oregon Public Broadcasting —Portland, OR
This Help Desk Specialist will provide technical support to both local and remote users across the organization. Two years of experience providing user support.
$32.21 - $33.18 an hour
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Technical Service Operations Manager
Xerox —Westerville, OH
Manage all printer issues internally and externally (incl. Service calls, installations, etc.) and escalation issues as needed.
$60,377 - $80,000 a year
Tech Support Lead
The Christian and Missionary Alliance —Reynoldsburg, OH
For employees in the field, reports and escalates systems-level or application-related programming issues to the appropriate technology team employees.
$59,000 - $69,000 a year

Show more jobs in cities nearby

I want to receive the latest job alert for it support manager in oregon

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it support manager jobs near oregon

Technical Support Manager jobs in Portland, OR

Technical Lead jobs in Portland, OR

Technical Support Manager jobs in Irvine, CA

Technical Writer jobs in South Carolina

Technical Support Manager jobs in Minneapolis, MN

Technical Support Manager jobs in Flower Mound, TX

Hotel Manager jobs in Huntsville, AL

Technical Support Manager jobs in Fort Worth, TX

Technical Project Manager jobs in Austin, TX

Technical Lead jobs in Dallas, TX

Technical Lead jobs in Snoqualmie, WA

Technical Lead jobs in Kansas City, MO

Technical Project Manager jobs in Boston, MA

Technical Lead jobs in Columbus, OH

Information Technology jobs in Olympia, WA

Information Technology Manager jobs in Boulder, CO

Information Technology jobs in Virginia

Information Technology Manager jobs in Nashville, TN

Information Technology Manager jobs in Madison, WI

Information Technology jobs in Richmond, VA

Information Technology - IT Support Manager

THREE RIVERS CASINO -
Florence, OR

Apply Now

Job Details

Full-time
$87,904.14 a year
3 days ago

Qualifications

Vendor relationship building
Managing technical support teams
Customer communication
Staff supervision
Microsoft Excel
Operating systems
Microsoft Outlook
Cybersecurity tools
PCI
Managing teams in a customer support role
Incident management software
Hardware maintenance
English
Network infrastructure
Security compliance frameworks implementation
NIST standards
Computer hardware
Desktop (troubleshooting support)
Incident management operations support
CompTIA Network+
Remote access software
Customer support ticket management
Networking equipment (troubleshooting support)
Hardware management
Problem management
Desktop administration
CompTIA Security+
ITIL implementation
CompTIA A+
Server hardware support

Full Job Description

Starting Wage: $87,904.14 annual salary

The IT Support Manager oversees daily Service Desk operations to ensure timely, high-quality technical support for all team members, while leading the team in delivering strong customer service and maintaining clear communication across departments to support business continuity. Reporting to the Director of MIS, this role bridges business needs with technical delivery by optimizing support processes, mentoring staff, and coordinating with infrastructure, networking, and application teams to ensure effective escalation and resolution of technology issues.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Supervises service desk staff, including scheduling, performance reviews, training, and professional development.
Fosters a positive, collaborative work culture that emphasizes accountability, communication, and service excellence.
Mentors and coaches team members to build technical depth and customer service skills.
Manages full cycle Service Desk operations, including incident tracking, prioritization, and escalation.
Establishes and monitors Service Level Agreements (SLAs) to ensure timely response and resolution.
Reviews performance metrics and trends to identify opportunities for process improvement.
Partners with other IT teams to ensure consistent escalation and resolution of network, server, and application-related issues.
Implements and maintains ITIL-based processes for incident, request, and problem management.
Maintains asset and software license inventories, ensuring all systems are properly documented and compliant.
Generates and presents reports on ticket trends, team performance, and customer satisfaction metrics.
Assists the Director of MIS in policy enforcement, procedural updates, and process improvement initiatives.
Ensures adherence to PCI DSS and NIST cybersecurity standards as they apply to end-user systems and service operations.
Provides advanced troubleshooting assistance for escalated incidents as needed.
Coordinates with Infrastructure and Network teams for system changes, upgrades, and maintenance windows.
Supports the deployment and maintenance of workstation software, security tools, and endpoint configurations.
Maintains vendor relationships for service desk tools, hardware procurement, and warranty claims.
Assists in onboarding/offboarding processes for user accounts and permissions management.
Participates in IT planning meetings and contribute to annual budgeting and project discussions.
Cross-trains with technical leads to ensure operational coverage.
Tracks and maintains physical inventory of technological assets company-wide.
Other duties as directed by management.

WORK ENVIRONMENT

While performing the duties of this job, Team Members may be exposed to secondhand tobacco smoke, including regular exposure for those working on the casino floor. The noise level in the work environment is usually moderate and can occasionally reach a high level for short periods of time.

EXPERIENCE, EDUCATION AND ELIGIBILITY

Minimum age requirement for this position is 21 years old.
Must have a Bachelor’s Degree in Computer Science and 3 years of experience in technical support or the equivalent combination of education and experience.
Must have 2 years of experience in a supervisory role.
A+, Network +, and Security + Certifications and experience utilizing ITIL processes required or ability to get within 180 days of hire.
General knowledge and ability sufficient to step in for all level ticketing system incidents to analyze, troubleshoot, and resolve problems regarding hardware, software, servers, operating systems, and networking devices (switches, routers, firewalls).
In-depth knowledge of Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).
Comfort level using a wide range of diagnostic utilities.
Experience managing or contributing to ITIL-based processes (Incident, Problem, Change Management).
Understanding of Team Member users and vendors' connectivity needs and remote access tools.
Must know EIA/TIA communication standards.
Must have the ability to present ideas in user-friendly language to non-technical staff and end users.
Ability to understand and comply with PCI DSS and NIST requirements.
Ability to communicate clearly and effectively in English, verbally, in writing or by other acceptable means.
Excellent interpersonal and communication skills with the ability to translate technical concepts into user-friendly language.
Comply with pre-employment, random, and reasonable suspicion alcohol and drug testing.
Receive and maintain a valid gaming license from the CTCLUSI Tribal Gaming Commission.
Availability to work all shifts, including weekends and holidays, based on the needs of the department and for special casino events.

PHYSICAL REQUIREMENTS

Must be able to sit, stand and/or walk for up to 8 hours.
Must be able to carry, reach, twist, bend and squat frequently.
Must regularly lift and /or move up to 60 pounds and occasionally lift and/or move up to 100 pounds with assistance as needed.

SERVICE COMMITMENTS - Exceptional Guest Service is key to the success of Three Rivers Casino Resort and each of our Team Members. We live our Service Commitments in all interactions with every guest and Team Member, starting with #1 “Be Kind. Always.” Your commitment will help us meet our Purpose.

EVERY DAY, WE DELIVER UNCOMMONLY KIND EXPERIENCES THAT CONNECT PEOPLE TO THE COAST

Apply Now

Refine Your Search

it support manager jobs in oregon

Information Technology - IT Support Manager

Technical Support Supervisor

Technical Support Sr Manager

Manager, Enterprise Technical Support

Technical Lead – ESA, NEPA, and Interagency Consultation Support

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for it support manager in oregon

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected