Our team is seeking a Full-Time Warehouse Operations Agent to support daily warehouse and delivery operations. This role includes forklift operation, freight sorting, pallet building and wrapping, communicating with drivers, assisting with directing warehouse personnel, completing order entry on a computer, making deliveries, and using a smartphone application for barcode scanning.
You must be able to lift and carry 50 pounds regularly and occasionally up to 70 pounds.
About the Organization
WPX is a logistics solutions company. Our services include contract ground delivery (small package, LTL), air and ocean freight forwarding (LCL), and contract logistics services. At WPX, we design custom delivery solutions for clients operating in industries with unique supply chain requirements
SUMMARY
The Operations Agent is responsible for the effective, efficient & timely movement of freight shipments and coordination of all courier operations within an assigned territory while maintaining the highest level of customer service. This position is an active participant in warehouse operations, handling inbound and outbound freight, sorting freight to appropriate routes, communicating with clients, and providing communication and direction to drivers and warehouse workers. The Operations Agent effectively performs assignments and work duties to meet established deadlines and performance goals in a fast- paced environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
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Receive inbound shipments and accurately prepare and tender outbound shipments
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Ensure proper sorting and routing of all freight in assigned territory
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Monitor handling of all ocean, air and ground freight to meet security protocols
- Monitor pickup and delivery requests in assigned territory and assign to appropriate driver
- Monitor, direct and communicate with drivers to meet or exceed client service expectations
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Identify and resolve potential operational issues before they arise, and resolve operational issues within assigned territory as they arise
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Establish and maintain courteous business relationships with customers, and identify and resolve customer issues or complaints
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Ensure drivers maintain accurate electronic and written records of daily pickups and deliveries capturing all freight carried
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Review ongoing performance of driver delivery metrics and identify corrective actions needed
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Ensure all persons seeking access to building or freight are properly authorized
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Ensure proper revenue capture for all freight in assigned territory
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Maintain a professional appearance including proper uniform
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Maintain excellent work habits including attendance, punctuality & safety procedures
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Use company mobile applications on a personal smartphone to complete operational tasks, including barcode scanning and communication
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Adhere to all company policies, procedures and guidelines
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Perform other duties as assigned
QUALIFICATIONS (SKILLS, KNOWLEDGE AND ABILITIES REQUIRED)
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High School diploma or equivalent
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Two years’ experience in logistics, courier, supply chain services, 3PL or LTL management preferred
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Must hold a current, valid driver's license with a clean driving record (MVR)
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Must meet insurance eligibility requirements for driving company vehicles
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Able to safely operate a cargo van, medium duty box truck, and forklift
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Demonstrated knowledge of courier logistics and transportation management
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Demonstrated knowledge of local geographic area and roadways
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Able to read and follow roadmaps
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Routinely and repeatedly push, pull, lift and carry up to 50 pounds, and occasionally up to 70 pounds
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Able to effectively engage, interface, and communicate with operations personnel, independent operators and customers
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Able to utilize effective time management and problem-solving skills
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Able to clearly read, write, speak and understand English
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Able to add, subtract, multiply and divide whole numbers and fractions in all units of measure
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Able to be a team player
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Establish priorities and meet goals even under pressure
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Maintain a cheerful, courteous demeanor in difficult situations
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Must be able to work a flexible schedule which may include weekends
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Must be able to prove eligibility for employment in the United States
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If hired, you must be able to pass:
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Comprehensive background check
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TSA Security Threat Assessment
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Drug test prior to first day of work
COMPUTER SKILLS
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Able to operate a handheld scanning device similar to a smartphone
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Able to log in to a computer and read and compose email
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Able to effectively use proprietary routing and dispatching software
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Able to effectively use Microsoft Office software, including Word, Excel, Google Maps, etc.
WPX is a drug free workplace, and all employees are subject to random drug tests.
Other Duties:
This job description is not designed to cover a comprehensive listing of activities, duties or responsibilities required of the team member for this job. Duties, responsibilities, and activities may change per location based on business needs as well as change at any time with or without notice.
WPX Courier, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, WPX Courier, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. WPX Courier, LLC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of WPX Courier, LLC team members to perform their job duties may result in discipline up to and including discharge.
