Senior Customer Support Representative
GE Aerospace —Beavercreek, OH
- Full-time
- Microsoft Excel
- Pass drug screening
- Mid-level
- Paid parental leave
- Disability insurance
5d
Motion Automation Intelligence- Senior Customer Service Representative
Motion Industries (MOT) —Cincinnati, OH
- Full-time
- 5 years
- Computer literacy
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
4d
Sr. Client Service Executive
Gallagher Benefit Services —Cincinnati, OH
- $66,000 - $128,500 a year
- Full-time
- High school diploma or GED
- Supervising experience
- Bachelor's degree
Senior Customer Service Sales Representative Part Time
K&G Men's Company LLC —Cincinnati, OH
- Part-time
- Background check
- Ability to walk for extended periods
- Mid-level
- Tuition reimbursement
- Employee discount
Quick Apply
Global Tax Technology Customer Success and Strategy Leader, Senior Manager
Deloitte —Dayton, OH
- 5 years
- Research
- Travel

Related jobs to explore

Based on your search for senior customer service representative

Customer Service Manager
Logan A/C & Heat Services —Dayton, OH
Experience managing CRM platforms, AI customer service tools, automation software, or customer engagement technology. Medical, dental, and vision insurance.
Quick Apply
Client Success Specialist
937 Payroll —Dayton, OH
Reviewing a debit or credit notice, researching the cause, and explaining the next steps to the client. This role is built around hospitality, ownership, and…
$43,000 - $63,000 a year
12d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Senior Customer Service Representative
Packaging Corporation of America —Newark, OH
Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery…
$54,000 - $70,000 a year
Senior Customer Care Representative - Cardio Partners - Remote
Sarnova —Dublin, OH
The Senior Customer Care Representative is primarily responsible for answering in-bound calls from customers wishing to place orders, inquire about an order, or…
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for senior customer service representative in oregonia, oh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior customer service representative jobs near oregonia, oh

Senior Customer Service Representative jobs in Cincinnati, OH

Customer Service Sales Representative jobs in Springdale, OH

Customer Success Manager jobs in Dayton, OH

Senior Client Services jobs in Reno, NV

Senior Software Engineer jobs in Boston, MA

Senior Client Services jobs in Parsippany Troy Hills, NJ

Senior Client Services jobs in Cedar Rapids, IA

Social Services jobs in Washington, DC

Senior Client Services jobs in Westlake, TX

Senior Customer Service Representative jobs in Warminster, PA

Customer Service Representative Remote jobs in Danbury, CT

Senior Customer Service Representative jobs in Maryland

Work From Home Customer Service jobs in Atlanta, GA

Senior Pastor jobs in Tennessee

Senior Customer Service Representative jobs in Richmond, VA

Senior Customer Service Representative jobs in San Jose, CA

Belmont Village Senior Living jobs in Chicago, IL

Senior Customer Support Representative jobs in New York, NY

Senior Accountant jobs in Charlotte, NC

Direct Support Professional jobs in Columbus, OH

Senior Customer Support Representative

GE Aerospace -
Beavercreek, OH

Apply Now

Job Details

Full-time
5 days ago

Benefits

Paid parental leave
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Adoption assistance
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Prescription drug insurance

Qualifications

Customer communication
Customer support

Full Job Description

Job Description Summary

Unison, a GE Aerospace company, is the leading provider of differentiated engine controls, accessories, and performance monitoring solutions in the Aerospace, Defense & Space segments. Serving both original equipment manufacturers and aftermarket customers, Unison designs, manufactures and supplies the most advanced components and systems in the world.

The Customer Support Representative will process orders and administer customer contracts, exhibiting superior customer service. In the role of Customer Support Representative, you will serve as an interface between the site and the assigned customers globally.

Job Description

Essential Responsibilities:

As the Customer Support Representative, you will:

Serve as interface with assigned customers on issues involving customer orders and associated activities to ensure effective communications / feedback.
Provide effective customer service and understand customer needs.
Work in conjunction with Customer Program Managers/Sales Directors to service and manage order processing/entry and resolution of any issues, including customer portal alignment and maintenance as required.
Interact with internal organizations to effectively resolve customer issues on a proactive basis.
Prepare, review, and submit quotes to customers as required.
Support Lean process improvement initiatives including standard work development/ maintenance and participate in associated projects.
Provide timely resolution on:
- Customer order processing
- Customer inquiries
- Customer order tracking / reporting
- RFQ (Request for Quote) submittals and status
- Short flows (expedites)
- AOG / Spares
- A/R Disputes

Minimum Qualifications:

Associate’s degree or High School Diploma / GED from an accredited school or institution.

Desired Characteristics & Experience:

Minimum 4 years’ experience in a customer service position.
Business degree from an accredited university or college
Experience in Customer Purchase Order Review/Entry and Fulfillment.
Strong customer facing support background and experience in the day to day management of a defined customer account base.
Experience in the review and interpretation of Customer Purchase Orders, RFQ’s and other requirements flowed through customer contract documents.
Strong PC skills; (Microsoft Office, Word, Excel, PowerPoint), data manipulation and e-commerce experience a plus
Effective communication skills, both verbally and written
Strong team player with experience integrating across various organizations
Effective planning / organization and project management skills
Strong background in Contract review, administration and flow down
Strong understanding of MRP / ERP concepts
Self-motivated individual with proven ability to handle multiple tasks in a high stress situation
Experience working Lean process improvements.
Detail oriented, organized, self-motivated, assertive, and able to work in a team environment

GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.

This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).

Additional Information

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Employees may also be subject to random and reasonable-suspicion drug and alcohol testing.

Relocation Assistance Provided: No

Apply Now

Refine Your Search

senior customer service representative jobs in oregonia, oh

Senior Customer Support Representative

Motion Automation Intelligence- Senior Customer Service Representative

Sr. Client Service Executive

Senior Customer Service Sales Representative Part Time

Global Tax Technology Customer Success and Strategy Leader, Senior Manager

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for senior customer service representative in oregonia, oh

Explore jobs in more locations

Job Description Summary

Job Description

Additional Information

Job Seeker Tools

Employer Tools

Browse

Stay Connected