Top 137 Director of customer experience Jobs in Orem, Ut

Director of Customer Service
NEOGOV —Draper, UT
- Full-time
- Google Workspace
- Office
- 8 years
- Paid parental leave
- Health insurance
13d
Director, Customer Care
Verisk —Lehi, UT
- Full-time
- Hybrid work
- 18 years or older
- Analysis skills
- Bachelor's degree
- Health insurance
- Paid time off
7d
Director of Growth Marketing
Marksmen Inc. —Alpine, UT
- Full-time
- 7 years
- Office
- Bachelor's degree
- Health savings account
- Paid holidays
Quick Apply
9d
Director, Data Science
CardWorks Servicing LLC —South Jordan, UT
- $146,409 - $162,676 a year
- Full-time
- Computer Science
- 5 years
- Office
- AD&D insurance
- Paid holidays
Quick Apply
Director Credit Risk Management
Merrick Bank —South Jordan, UT
- Full-time
- Hybrid work
- Office
- Finance
- 8 years
- AD&D insurance
- Paid holidays
Quick Apply
6d
Director of Operations
Apex Contracting —South Jordan, UT
- $105,000 - $140,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Organizational skills
- Business Administration
- Paid time off
Quick Apply
Sr. Director, Global Benefits
eBay Inc. —Draper, UT
- $185,600 - $320,400 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Travel
- Paid time off
- Parental leave
Director, Leadership & Organizational Effectiveness
NRG —Lehi, UT
- Master's degree
- 8 years
- Bachelor's degree
Quick Apply
Director of Corporate Partnerships
The Living Planet Aquarium —Draper, UT
- Weekends as needed
- 7 years
- Marketing
- Office
- Health savings account
- Paid holidays
Quick Apply
Call Center Director
Serenity Mental Health Centers —Lehi, UT
- Full-time
- 6 years
- Travel
- Senior level
- Paid holidays
- Health insurance
Quick Apply
Director of Development & Events
Young Living Essential Oils —Lehi, UT
- Full-time
- Marketing
- Public speaking
- Master's degree
Quick Apply
People Success Director (HRBP) - Operations
Happen Bank, N.A. —Lehi, UT
- $117,000 - $137,000 a year
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- Travel
- Paid parental leave
- Health insurance
Quick Apply
1d
Commercial Activation Director (Hybrid)
Purple Innovation LLC —Lehi, UT
- $136,000 - $160,000 a year
- Full-time
- Merchandising
- Training & development
- Senior level
- Health insurance
- Dental insurance
Quick Apply
8d
Director, Growth & Channels
NRG —Lehi, UT
- $171,600 - $215,200 a year
- Senior level
- Commercial
- Health insurance
- Dental insurance
Quick Apply
Director, Talent Acquisition
Podium —Lehi, UT
- 7 years
- Management
- Office
- Paid parental leave
- Disability insurance
Director of Warehouse Logistics
Mity-Lite —Orem, UT
- $130,000 - $150,000 a year
- Weekends as needed
- ERP systems
- Office
- Analysis skills
Quick Apply
7d
Assisted Living Executive Director
Spring Gardens Assisted Living —Draper, UT
- $105,000 - $115,000 a year
- Full-time
- Nursing
- Master's degree
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Senior Director, Integrated Marketing
Ancestry.com —Draper, UT
- $179,140 - $223,350 a year
- Full-time
- Remote
- Background check
- Marketing
- 11+ years
- Health insurance
- Dental insurance
Head of Retail Stores & Operations
CSC Generation —Cottonwood Heights, UT
- Full-time
- Hybrid work
- Office
- Travel
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Director - Strategic Partnerships
BILL —Draper, UT
- $203,000 - $253,800 a year
- Remote
- Presentation skills
- US work authorization
- APIs
- Health savings account
- Employee stock purchase plan
Quick Apply

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Director of Customer Service

NEOGOV -
Draper, UT

Apply Now

Job Details

Full-time
13 days ago

Benefits

Paid parental leave
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching

Qualifications

AI chatbots
Salesforce Service Cloud
Managing technical support teams
Google Workspace
AI use case identification
Performance improvement leadership
Strategic management
Texting/chatbox tools
Automation
Managing teams in a customer support role
Tooling
IT transformation
Coaching
Customer satisfaction tracking
Operations transformation
Process design
Employee relationship building
Shift management
Metrics Reporting
Frontline customer support management
Leadership development
8 years
Global team management
Managing clients in a customer support role
Team development
Hiring
Key Performance Indicators
Quality performance measurement
Machine intelligence
Professional development support

Full Job Description

Salary

Depends on Qualifications

Location

Draper, UT

Job Type

Full-Time

Job Number

00940

Department

Customer Service

Division

General

Opening Date

08/05/2026

About

The successful candidate will work onsite at our Draper, UT location Monday through Friday.

For over 25 years, NEOGOV has been at the forefront of public-sector innovation, building technology that helps government and education organizations work smarter, move faster, and better serve their communities. We are a team of cutting-edge technologists, operators, and problem-solvers with top-tier skills and a shared ambition: to build the most efficient operating model in GovTech. We combine deep public-sector expertise with modern SaaS practices, AI-enabled workflows, and a relentless focus on execution.

At our core, we are a people-first company. We empower our customers to support the public servants they employ, the communities they serve, and the talented teams that bring our platform to life.

NEOGOV is looking for a Director of Customer Service who can take the organization to its next level of scale and efficiency. Reporting directly to the Chief Operating Officer, they will serve as a strategic thought partner who looks critically at the systems, workflows, data, and tooling underpinning the service center, and who has the operational depth and scaling experience to redesign them for the next stage of growth. They will own the department’s AI transformation, embedding intelligent automation and agentic self-service into how we serve customers.

If you are energized by a best-in-class, digital-first, data-driven customer service engine during a period of rapid, multi-product growth, this role is for you.

What You Will do

Own and champion the department’s AI strategy deploying AI-powered chatbots, intelligent call and case routing, and agentic self-service tools to reduce handle times and deflect volume while improving the customer experience.
Develop and deliver a digital-first customer service model that shifts routine interactions to automated and self-service channels and reserves human expertise for high-value work.
Evaluate and operationalize new technologies, building the business case and measuring impact against clear KPIs.

Diagnose and re-engineer existing processes, tools, staffing models, and knowledge resources that bring an operator’s eye to what is working, what is not, and what should be rebuilt.
Establish, monitor, and continuously improve the operational metrics that define service quality (CSAT, first-contact resolution, abandon rate, NPS, case aging, and service level).
Own end-to-end contact center operations across all products and channels designing systems and workflows that scale efficiently as the customer base and product portfolio grow, rather than simply adding headcount.
Build workforce planning, forecasting, and hiring models that align staffing to volume across queues, shifts, time zones, and product lines.
Act as a strategic thought partner to the Chief Operating Officer, translating service center data and customer insights into recommendations that shape company strategy.
Lead, mentor, and scale a multi-tier customer service organization fostering a culture of collaboration, accountability, and continuous improvement.
Provide overall management, guidance, and support to the team, and create meaningful career growth and development paths for team members.
Support the team through complex customer escalations, helping both the customer and the team member reach resolution.
Build and maintain relationships with other organizational units critical to support success.

Who You Are

8+ years of progressive experience in customer success, customer support, or customer operations, including 3+ years of people leadership at the manager, director, or senior director level.
Hands-on experience owning AI and automation initiatives and deployed or led the deployment of AI/self-service tooling and can speak to the results.
A proven track record of building, leading, and scaling customer service teams in SaaS, technology, or other fast-paced environments (you have done this at scale before, not just maintained a steady state).
Deep expertise in the metrics and mechanics of a modern contact center, including call and case volume forecasting, staffing and shift planning, service levels, occupancy, abandon rate, and first-contact resolution, complemented by fluency in the outcome-based measures that define AI-enabled service (resolution rate, containment, cost per resolved contact) rather than deflection volume alone.
High level of comfort diagnosing operational problems and redesigning processes, tooling, and workflows from the ground up.
The ability to operate as a strategic thought partner to senior executives, with the communication skills to influence at the leadership level.
Dedication to coaching and developing leaders and individual contributors, both in-person and remotely, across time zones.
Strong organizational skills and experience managing competing priorities and co-located, remote, and international teams.
Strong proficiency with modern service tooling (we use Google Workspace, DialPad for telephony, and Salesforce for case management).

What NEOGOV Offers

Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees
Generous PTO to support work-life balance
Remote working opportunities
401K Matching
Autonomy to grow and find your career path with supportive leadership
12-week Paid Parental Leave
Inclusive and diverse environment

NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, protected military status, or other non-merit factors.

Our hiring process may include Artificial Intelligence (AI) screening for keywords and minimum qualifications. Recruiters review all results.

Apply Now

Refine Your Search

director of customer experience jobs in orem, ut

Director of Customer Service

Director, Customer Care

Director of Growth Marketing

Director, Data Science

Director Credit Risk Management

Director of Operations

Sr. Director, Global Benefits

Director, Leadership & Organizational Effectiveness

Director of Corporate Partnerships

Call Center Director

Director of Development & Events

People Success Director (HRBP) - Operations

Commercial Activation Director (Hybrid)

Director, Growth & Channels

Director, Talent Acquisition

Director of Warehouse Logistics

Assisted Living Executive Director

Senior Director, Integrated Marketing

Head of Retail Stores & Operations

Director - Strategic Partnerships

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