Top 6 Senior technical support Jobs in Orem, Ut

Senior Technical Analyst
Timpanogos Regional Hospital —Orem, UT
- Full-time
- Mid-level
- Analysis skills
- 2 years
- Employee stock purchase plan
- Disability insurance
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Senior Manager, Customer Support
Human Interest —Lindon, UT
- $95,000 - $115,000 a year
- 5 years
- Mentoring
- Fair chance
- Health insurance
- Dental insurance
Senior Technical Training Analyst
Nice —Sandy, UT
- Microsoft Excel
- Microsoft Outlook
- 5 years
Sr. Asst, Customer Service
Smurfit Westrock —Spanish Fork, UT
- Full-time
- Microsoft Outlook
- Writing skills
- ERP systems

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Senior Manager, Customer Support
Human Interest —Lindon, UT
A great 401(k) plan: Our own! Operating with a solution-oriented approach, they empower customers to navigate the complexities of 401(k) administration with…
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Customer Retention Manager
Human Interest —Lindon, UT
This role is the front line of HI's retention function, handling everything from inbound cancellation requests to targeted outreach on accounts identified as at…
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Senior Technical Analyst

Timpanogos Regional Hospital -
Orem, UT

Quick Apply

Job Details

Full-time

Benefits

Employee stock purchase plan
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Adoption assistance
Family leave
401(k) matching
Loan assistance
Life insurance

Qualifications

Mid-level
Analysis skills
2 years

Full Job Description

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Senior Technical Analyst with Timpanogos Regional Hospital you can be a part of an organization that is devoted to giving back!

Job Summary and Qualifications

The Sr. Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of facility-based IT equipment. The Sr. Technical Analyst assists with facility-based project planning, strategic planning, and supplements on-site support to technical resources, as needed.

DUTIES INCLUDE BUT ARE NOT LIMITED TO:

Implements and supports the broadest range of facility-based IT&S equipment, including but not limited to network equipment, servers, terminals, personal computers, printers, cabling, related software products
Provides advanced, hands-on technical support across a broad range of technical user problems; repairs equipment and performs preventative maintenance
Communicates and escalates incidents and requests beyond scope of ability to senior service resources
Logs and tracks incidents and requests; reviews incident and request tracking databases
Provides 24x7 on-call support based on division IT staff rotation
Investigates hardware problems and performs minor system hardware and communication connection repairs
Acts as facility lead on technical project implementations; coordinates infrastructure-based needs for facility-based new construction
Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance
Aids and trains users on proper use of division and/or facility technology
Mentors and trains Division Technical Analysts
Participates in facility-based IT project planning, as needed
Effectively works with division and corporate IT&S personnel to ensure that division priorities an standards are achieved
Adheres to and supports HCA IT&S standards, policies and procedures
Maintains and protects confidentiality with regard to all aspects of patient care and employee information
Adheres to Code of Conduct and Mission & Value Statement
Performs other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES

Demonstrates broad knowledge of technology and solutions
Proactively manages resources and priorities workload
Demonstrated ability to multi-task; Possesses strong analytical skills
Demonstrated customer orientation; strength in analytical, math, and reasoning skills
Effectively communicates verbally and in writing
Demonstrated proficiency in MS Office applications
Provides onsite technology support on projects
Must be able to drive to assigned sites to complete work

EDUCATION

Bachelor’s degree in information systems or healthcare-related field is preferred

EXPERIENCE

Two years of broad technical experience required

CERTIFICATE/LICENSE

Basic certification in Cisco equipment or Microsoft Products is highly desirable
Valid state drivers license and proof of auto insurance, if applicable

Benefits

Timpanogos Regional Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
Wellbeing support, including free counseling and referral services
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our Senior Technical Analyst opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Quick Apply

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senior technical support jobs in orem, ut

Senior Technical Analyst

Senior Manager, Customer Support

Senior Technical Training Analyst

Sr. Asst, Customer Service

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