Top 12 Acd Jobs in Orinda, Ca

Customer Service Representative, CC
Partnership HealthPlan of California —Fairfield, CA
- $29.95 - $35.19 an hour
- Full-time
- Spanish
- Mid-level
- Administrative experience
Program Specialist - San Francisco Human Services Agency (2913) (X00129)
City and County of San Francisco —San Francisco, CA
- $105,612 - $128,362 a year
- Online Application
- Hybrid work
- Microsoft Excel
- English
- Research
- Continuing education credits
Operations and Systems Tech II
Partnership HealthPlan of California —Fairfield, CA
- $36.00 - $45.01 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Research
Assistant Clubhouse Director
Boys & Girls Clubs of San Francisco —San Francisco, CA
- $77,000 - $80,000 a year
- Full-time
- Background check
- Current TB test
- 5 years
- Paid holidays
- Disability insurance
Quick Apply
CX Specialist
Packet Fusion —Pleasanton, CA
- $100,000 - $165,000 a year
- Full-time
- Hybrid work
- Azure
- Mid-level
- 3 years
Quick Apply
Health Care Guide I
Partnership HealthPlan of California —Fairfield, CA
- $29.95 - $35.19 an hour
- Full-time
- Spanish
- Word processing
- Research
Product Management Director – Workforce Engagement
Five9 —San Ramon, CA
- $135,000 - $398,200 a year
- Remote
- Computer Science
- Product management
- Mentoring
Quick Apply
CLAIMS ADJUSTER
Laborers Funds Administrative Office of Northern California Inc —Pleasanton, CA
- $33.45 - $36.86 an hour
- Full-time
- Background check
- Spanish
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Associate Creative Director, Copy
John McNeil Studio —Berkeley, CA
- $130,000 - $150,000 a year
- Full-time
- 5 years
- Office
- Senior level
- Health insurance
- 401(k)
Quick Apply
Assistant Community Director
Vaughn Management Group —Vallejo, CA
- 8 hour shift
- Mid-level
- Office
- Residential
- Health savings account
- Health insurance
Quick Apply
Asst. Clinical Director - RN - Population Health
University of California San Francisco —Brisbane, CA
- Nursing
- RN License
- 5 years
Associate Care Director
Aegis Living —Fremont, CA
- $23 - $28 an hour
- Online Application
- Current TB test
- Computer literacy
- English
- Health insurance
- Dental insurance
2d

More jobs to discover

Find similar jobs that you might be interested in.

Program Specialist - San Francisco Human Services Agency (2913) (X00129)
City and County of San Francisco —San Francisco, CA
Some positions require possession of, or ability to obtain, a valid California driver's license. Conducts field investigations and home visits, often in…
$105,612 - $128,362 a year

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Remote LPN Customer Care Screener
ACC PREMIERE —Columbus, OH
May be required to work in one or multiple queues/skill sets over various customer contact channels (email, telephone, etc.).
$24 - $26 an hour
Quick Apply
Internal Operations Supervisor
Symphony Diagnostic Services No1, LLC —Columbus, OH
When necessary you will handle incoming phone calls. Check inbound fax for inbound orders i.e. jails, ultrasounds and facility fax orders and distribute to the…
Quick Apply
6d

Show more jobs in cities nearby

I want to receive the latest job alert for acd in orinda, ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

acd jobs near orinda, ca

Customer Service Representative, CC

Partnership HealthPlan of California -
Fairfield, CA

Apply Now

Job Details

Full-time
$29.95 - $35.19 an hour

Qualifications

Customer communication
Administrative experience
High school diploma or GED

Full Job Description

Overview:

To respond to member and provider inquiries regarding case management telephonically.
Ensures that callers’ questions and/or problems are resolved or are directed to the appropriate
person for resolution and/or entered as a referral for case management while providing the
highest level of customer service.

Responsibilities:

Supports the Care Coordination Department by answering the ACD telephone line,

determining call urgency and routing calls appropriately

Responds to member and provider issues and questions received through the Care

Coordination ACD line.

Provides excellent customer service and communicates with others in accordance with

Partnership standards and expectations.

Communicates clearly and effectively through all mediums of communication with

members, providers, vendors, community partners, and Partnership employees.

Responds to inquiries in a timely manner
Documents calls as appropriate.
With direction, initiates and processes referrals to appropriate programs in accordance

with department policies, and communicates referral outcomes to referral source.

Works with internal departments, providers, and external organizations to resolve issues

as needed.

Manages the Care Coordination regional helpdesk and routes emails or enters referrals

appropriately

Other duties as assigned

Secondary Duties and Responsibilities

Provide support and assistance to coordinators and health care guides as needed.

Qualifications:

Education and Experience

High School Diploma or equivalent; minimum three years
administrative experience required. Two (2) years of experience
working in a health care setting recommended.

Special Skills, Licenses and Certifications

Strong written and oral communication skills. Advanced computer
skills, including proficiency in multiple software applications including
Microsoft Office Suite and SharePoint. Strong organizational and
multitasking skills. Excellent interpersonal and customer service skills.
Bilingual skills in Spanish, Tagalog, or Russian may be preferred.

Performance Based Competencies

Must be able to work in a fast-paced environment and maintain
courtesy and composure when dealing with internal and external
customers. Ability to function effectively with frequent interruptions
and direction from multiple team members.

Work Environment And Physical Demands

More than 50% of work time is spent using a desktop computer. When
necessary, the ability to lift, carry, or move manuals and reports,
weighing up to 25 lbs.

All HealthPlan employees are expected to:

Provide the highest possible level of service to clients;
Promote teamwork and cooperative effort among employees;
Maintain safe practices; and
Abide by the HealthPlan’s policies and procedures, as they may from time to time be updated.

HIRING RANGE:

$29.95 - $35.19

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.

Apply Now

Refine Your Search

acd jobs in orinda, ca

Customer Service Representative, CC

Program Specialist - San Francisco Human Services Agency (2913) (X00129)

Operations and Systems Tech II

Assistant Clubhouse Director

CX Specialist

Health Care Guide I

Product Management Director – Workforce Engagement

CLAIMS ADJUSTER

Associate Creative Director, Copy

Assistant Community Director

Asst. Clinical Director - RN - Population Health

Associate Care Director

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for acd in orinda, ca

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected