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IT Support Specialist

Florida Middle District Court
Orlando, FL

Apply Now

Job Details

$59,732 - $97,098 a year

Qualifications

Customer communication
Computer hardware
Desktop (troubleshooting support)
IT department experience

Full Job Description

Job Details for IT Support Specialist

Court Name/Organization

Florida Middle District Court

Overview of the Position

This position in the U.S. District Court, Middle District of Florida, is for providing information technology support to users, computer systems, networks, and software applications. The role includes supporting both locally developed and nationally supported systems, ensuring reliable IT operations across the court unit while providing exceptional user support.

Location

Orlando, FL

Opening and Closing Dates

07/29/2026 - Open Until Filled

Appointment Type

Permanent

Classification Level/Grade

CL 27

Salary

$59,732 - $97,098

Announcement Number

26-44

Position Description

Key Responsibilities:

Provide help desk and technical support for IT equipment, systems, and users
Monitor and maintain day-to-day IT operations, ensuring system reliability
Install, configure, and troubleshoot hardware and software
Support Microsoft 365 applications, including Outlook, Teams, SharePoint, OneDrive and OneNote
Support mobile devices (phones, tablets, laptops) and Apple operating systems (iOS/macOS)
Maintain and support courtroom audio-visual equipment and evidence presentation systems
Collaborate with IT staff across divisions to standardize systems and practices
Maintain documentation for user guides, systems, and applications
Manage IT inventory lifecycle, including logistics, receiving, tracking, data entry, and deployment
Assist in IT project implementation, integration, and system improvements
Build awareness of judiciary security standards and policies, and comply with standards of system security, data integrity, and confidentiality.
Translating business needs into technical solutions
Other duties as assigned

Qualifications

Knowledge, Skills, and Abilities:

Knowledge of IT systems, hardware, software, and data communications
Understanding of LAN/WAN networking and cybersecurity principles. Experience preferred.
Ability to analyze and resolve complex technical problems
Strong interpersonal communication and customer service skills, both in writing and in person
Applicant should be able to work well within a team or individually, prioritize tasks, and make technical conclusions through methodical evaluation
Ability to manage multiple tasks and work in a fast-paced environment
Learn court policies, procedures, and abide by confidentiality requirements
Strong organizational skills and interpersonal skills with attention to detail and follow-through on responsibilities. Possess the ability to handle multiple assignments with frequent interruptions.
Explicit troubleshooting methodology expectation for technical problem solving and research
Microsoft Office 365 certification preferred. CompTIA A+ and Net+ certifications preferred
Excellent customer service skills, the ability to serve with a wide variety of users tactfully, and the desire to work in a fast-paced environment
Ability to maintain confidentiality and use sound judgment. Professional attire, demeanor, and strong work ethic.

Minimum Qualification Requirements:

Minimum of four years of progressively responsible IT experience
Experience with IT systems, data processing, and communications
Experience supporting hardware/software in a user-based environment
Certifications such as Microsoft 365, CompTIA A+, or Network+ are preferred

Application Info

Work is performed in an office setting and requires professional attire. This is not a remote position. The role will require lifting and moving technical equipment and occasional travel. System reliability is critical, and failures significantly impact court operations. This role will support mission-critical systems while providing exceptional user support.

To apply:

Submit an application through the posting on

Attach your cover letter and resume as PDF documents named "last name, first name" (e.g. Smith, John)

Due to the number of resumes received, only applicants selected for interviews will be contacted.

Salary:

CL 27: $59,732 - $97,098
- $59,732 - $74,678 New federal employees*
- $59,732 - $97,098 Current or former federal employees*

Starting salary adjustments prioritize prior federal service, with some recognition of relevant work experience and prior salary history. Applicants with prior federal court experience may be eligible for a start. Applicants must be U.S. citizens or eligible to work in the United States.

Employees must use Electronic Fund Transfer (EFT) for payroll deposit.

The selected candidate will be subject to a ten-year high-sensitive background investigation with periodic updates every five years thereafter.

The federal Judiciary is an Equal Employment Opportunity employer.

Apply Now

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