Requisition No: 881000
Agency: Children and Families
Working Title: INVESTIGATION SPECIALIST I (OPBI) - 60046191
Pay Plan: Career Service
Position Number: 60046191
Salary: $41,639.37, in accordance with DCF salary policy
Posting Closing Date: 08/25/2026
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This is an Open Standard opportunity.
Investigation Specialist I
Department of Children and Families
THIS IS A STATEWIDE VACANCY – POSITION LOCATION WILL BE DETERMINED BY SELECTED CANDIDATE LOCATION.
MULTIPLE POSITONS MAY BE FILLED FROM THIS ADVERTISEMENT.
The Florida Department of Children and Families (DCF) is the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking, and public assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.
Within DCF, the Economic Self Sufficiency (ESS) Program helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery.
Under the ESS Program, the Office of Public Benefits Integrity (OPBI) is responsible for investigating public assistance fraud or misuse regarding the SNAP (Food Assistance), D-SNAP (Disaster Food Assistance), TANF (Cash Assistance), and Medicaid programs by individuals or merchants.
TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.
- The requested information must be disclosed on the State of Florida Candidate Profile. It is not acceptable to write "see resume" on the Candidate Profile (application). *
Applicants must meet the minimum requirements to be hired for this position.
INVESTIGATION SPECIALIST I – 60048548 – ESS OPBI Benefit Recovery Program
THIS IS NOT A TELEWORK POSITION.
The selected candidate will be required to work at the closest available office location.
Some travel may be required.
This is a full-time position working 40 hours per week.
Business hours are 8:00 am - 5:00 pm EST, Monday - Friday.
The incumbent is a member of the DCF D-SNAP Disaster Response team and, in that capacity, may be required on short notice to perform duties and travel in support of disaster relief. During such events, incumbent may be required to work more than 8 hours per day.
MINIMUM QUALIFICATIONS:
Must be a current Department of Children and Families employee OR must have been formerly employed with Department of Children and Families within the last year (12 months) or less.
Must have a minimum of 1 year (12 months) Florida DCF ESS experience determining eligibility for government assistance program (Temporary Cash Assistance, Food Assistance, Medicaid and Refugee Assistance).
PREFERENCE WILL BE GIVEN TO:
Candidates with a minimum of two years (24 months) of State of Florida Economic Self Sufficiency experience
Candidates with Office of Public Benefits Integrity experience
Candidates with experience monitoring and/or reviewing cases for accuracy and correct application of Food Assistance, Cash, and/ or Medicaid policy.
Candidates who are proficient in using the FLORIDA system and Microsoft Office Suite.
JOB DUTIES AND RESPONSIBILITIES:
This is a professional position in the Benefit Recovery Program within the Economic Self Sufficiency Program that is responsible for investigation, calculation and recovery of overpayment claims for public assistance programs (Temporary Cash Assistance, Food Assistance, Medicaid, and Refugee Assistance) as a result of pre-eligibility and eligibility investigations for Public Assistance applicants/recipients, community complaints or edibility staff referrals. The incumbent must have a detailed knowledge of the eligibility process and procedures for the Temporary Cash Assistance, Food Assistance, Medicaid, and Refugee Assistance programs, and have expertise in the use of the system of record and other on-line systems. The person occupying this position works to ensure the Benefit Recovery Program is administered in conformity with federal, state, and regional policies.
Duties include, but are not limited to:
Timely investigates referrals for potential overpayment(s) as a result of fraud, inadvertent household error or agency error.
Analyzes cases and investigative findings by using specific program policies and procedures to determine who is responsible/liable and reason for the overpayment. Accurately establishes overpayment claims and the dollar amount of overpayments eligible for recoupment, based on current and past Federal and State laws and Public Assistance policies.
Completes referral reviews and claims in accordance with current program requirements. Takes timely and appropriate corrective action on identified errors through the Quality Management System, management evaluation reviews, and quality control reviews.
Reviews existing information when available, initiates telephone contacts when necessary to validate information or respond to customer inquiries. Answers general telephone inquiries and exchanges information with other agencies and Department staff. Assists customers and providers with questions or concerns pertaining to overpayments.
Represents the Department in Fair Hearings or State Attorney cases as assigned.
Attends and participates in supervisory conferences, meetings, trainings, work groups and quality initiatives, as appropriate.
Completes other related duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of public assistance program objectives and policies
Problem-solving techniques
Training principles and practices
Goal setting techniques
Arithmetic
Skill in operating a personal computer
Ability to conduct fact-finding interviews
Accurately prepare and maintain records and reports
Work with a diverse range of people; adapt to change
Deal calmly and effectively in high stress situations
Compose documents or correspondence involving technical information
Complex arithmetic operations
Interpret and apply regulatory materials
Prioritize and meet deadlines
Establish and maintain effective working relationships
Communicate effectively orally
Apply ethical business practices
TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTION ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION or RESUME.
**It is unacceptable to use the statement “See Resume” in place of entering work history information.**
Your People First Candidate Profile (application) must be completed in its entirety.
Include supervisor names and phone numbers for all periods of employment.
All previous DCF positions must be listed separately. Include the total years in each position along with all required duties.
Account for and explain any gaps in employment so that the hiring process is not delayed.
Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
It is unacceptable to use the statement “See Resume” in place of entering work history.
DCF EMPLOYMENT DISCLOSURES
The Department of Children and Families is a tobacco-free environment.
US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.
SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire.
RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.
BACKGROUND SCREENING It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department. Background investigations shall include, but not be limited to, fingerprinting for state and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees will be retained in state and national RAP Back program, providing real-time arrest hit notifications.
BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self Sufficiency Program will have a Benefit Recovery check completed to validate current or former public assistance case information before completing the hiring process.
If you experience problems applying online, please call the People First Service Center at (877) 562-7287.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available. All documentation is due by the close of the vacancy announcement.
Location:
ORLANDO, FL, US, 32801 MIAMI, FL, US, 33150 LAUDERDALE LAKES, FL, US, 33313 JACKSONVILLE, FL, US, 32211 JACKSONVILLE, FL, US, 32205 TAMPA, FL, US, 33613 JACKSONVILLE, FL, US, 32209 JACKSONVILLE, FL, US, 32208 MIAMI, FL, US, 33189 TAMPA, FL, US, 33634 MIAMI, FL, US, 33145 JACKSONVILLE, FL, US, 32218 ORLANDO, FL, US, 32818 LAUDERDALE LAKES, FL, US, 33319 FT LAUDERDALE, FL, US, 33304 MIAMI, FL, US, 33157 TAMPA, FL, US, 33672 JACKSONVILLE, FL, US, 32216 TAMPA, FL, US, 33602 GAINESVILLE, FL, US, 32608 MIAMI, FL, US, 33160 ORLANDO, FL, US, 32809 MIAMI, FL, US, 33125 MIAMI, FL, US, 33136 PENSACOLA, FL, US, 32514 MIAMI, FL, US, 33178 ORLANDO, FL, US, 32835 JACKSONVILLE, FL, US, 32204 TALLAHASSEE, FL, US, 32303 MIAMI GARDENS, FL, US, 33056 LARGO, FL, US, 33773 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32304 GAINESVILLE, FL, US, 32609 TAMPA, FL, US, 33605 NORTH MIAMI, FL, US, 33161 ORLANDO, FL, US, 32814 JACKSONVILLE, FL, US, 32259 MIAMI, FL, US, 33184 MIAMI, FL, US, 33256 TALLAHASSEE, FL, US, 32316 LARGO, FL, US, 33778 SOUTH MIAMI, FL, US, 33143 TALLAHASSEE, FL, US, 32308 JACKSONVILLE, FL, US, 32210 TAMPA, FL, US, 33680 MIAMI, FL, US, 33199 FT LAUDERDALE, FL, US, 33311 MIAMI, FL, US, 33161 MIAMI, FL, US, 33134 TAMPA, FL, US, 33614 MIAMI, FL, US, 33055 ORLANDO, FL, US, 32819 JACKSONVILLE, FL, US, 32256 MIAMI, FL, US, 33166 PENSACOLA, FL, US, 32503 MIAMI, FL, US, 33181 ORLANDO, FL, US, 32812 TALLAHASSEE, FL, US, 32301 ORLANDO, FL, US, 32807 JACKSONVILLE, FL, US, 33207 PENSACOLA, FL, US, 32506 MIAMI, FL, US, 33132 MIAMI LAKES, FL, US, 33016 MIAMI, FL, US, 33194 FT LAUDERDALE, FL, US, 33316 JACKSONVILLE, FL, US, 32250 MIAMI, FL, US, 33162 NORTH MIAMI BEACH, FL, US, 33179 TALLAHASSEE, FL, US, 32305 DAYTONA BEACH, FL, US, 32124 TAMPA, FL, US, 33611 ORLANDO, FL, US, 32806 TALLAHASSEE, FL, US, 32307 MIAMI, FL, US, 33169 LARGO, FL, US, 33771 LARGO, FL, US, 33774 ORLANDO, FL, US, 32833 ORLANDO, FL, US, 32827 PENSACOLA, FL, US, 32505 ORLANDO, FL, US, 32821 MIAMI, FL, US, 33135 JACKSONVILLE, FL, US, 32206 JACKSONVILLE, FL, US, 32212 TAMPA, FL, US, 33606 MIAMI, FL, US, 33174 MIAMI, FL, US, 33128 MIAMI, FL, US, 33101 ORLANDO, FL, US, 32808 GAINESVILLE, FL, US, 32605 FL, US, 32591 JACKSONVILLE, FL, US, 32224 TAMPA, FL, US, 33615 ORLANDO, FL, US, 32826 FORT LAUDERDALE, FL, US, 33315 TAMPA, FL, US, 34748 ORLANDO, FL, US, 32822 PENSACOLA, FL, US, 32504 DAYTONA BEACH, FL, US, 32120 MIAMI BEACH, FL, US, 33139 TAMPA, FL, US, 33616 JACKSONVILLE, FL, US, 32244 MIAMI, FL, US, 33142 TAMPA, FL, US, 33619 ORLANDO, FL, US, 32803 MIAMI, FL, US, 33173 ORLANDO, FL, US, 32805 TAMPA, FL, US, 33609 MIAMI, FL, US, 33131 PENSACOLA, FL, US, 32512 LAUDERDALE LAKES, FL, US, 33311 MIAMI, FL, US, 33183 TAMPA, FL, US, 33637 MIAMI, FL, US, 33144 TAMPA, FL, US, 33620 MIAMI BEACH, FL, US, 33141 LARGO, FL, US, 33777 MIAMI, FL, US, 33147 PENSACOLA, FL, US, 32508 TAMPA, FL, US, 33612 SOUTH DAYTONA, FL, US, 32119 MIAMI, FL, US, 33138 PENSACOLA, FL, US, 32534 JACKSONVILLE, FL, US, 32226 JACKSONVILLE, FL, US, 32221 GAINESVILLE, FL, US, 32606 GAINESVILLE, FL, US, 32611 ORLANDO, FL, US, 32811 ORLANDO, FL, US, 32810 MIAMI BEACH, FL, US, 33162 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32310 TAMPA, FL, US, 33625 JACKSONVILLE, FL, US, 32254 MIAMI GARDENS, FL, US, 33169 MIAMI, FL, US, 33165 ORLANDO, FL, US, 32804 PENSACOLA, FL, US, 32502 TALLAHASSEE, FL, US, 32317 JACKSONVILLE, FL, US, 32219 JACKSONVILLE, FL, US, 32246 MIAMI, FL, US, 33176 MIAMI, FL, US, 33283 ORLANDO, FL, US, 32824 JACKSONVILLE, FL, US, 32207 NORTH MIAMI BEACH, FL, US, 33160 PENSACOLA, FL, US, 32526 MIAMI, FL, US, 33186 DAYTONA BEACH, FL, US, 32118 PENSACOLA, FL, US, 32507 TAMPA, FL, US, 33610 MIAMI, FL, US, 33175 JACKSONVILLE, FL, US, 32225 TALLAHASSEE, FL, US, 32302 JACKSONVILLE, FL, US, 32222 GAINESVILLE, FL, US, 32653 TALLAHASSEE, FL, US, 32399 GAINESVILLE, FL, US, 32641 FT LAUDERDALE, FL, US, 33314 MIAMI, FL, US, 33172 ORLANDO, FL, US, 32831 LAUDERDALE LAKES, FL, US, 33813 GAINESVILLE, FL, US, 32607 JACKSONVILLE, FL, US, 32231 TAMPA, FL, US, 33617 PENSACOLA, FL, US, 32501 FORT LAUDERDALE, FL, US, 33301 MIAMI, FL, US, 33122 TAMPA, FL, US, 33604 MIAMI, FL, US, 33177 MIAMI, FL, US, 33127 MIAMI, FL, US, 33137 TAMPA, FL, US, 33618 ORLANDO, FL, US, 32825 TAMPA, FL, US, 33626 TAMPA, FL, US, 33607 DAYTONA BEACH, FL, US, 32114 GAINESVILLE, FL, US, 32601 MIAMI, FL, US, 33126 LARGO, FL, US, 33770 JACKSONVILLE, FL, US, 32202 MIAMI, FL, US, 33130 MIAMI, FL, US, 33155 DAYTONA BEACH, FL, US, 32117 FT LAUDERDALE, FL, US, 33309
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Nearest Major Market: Orlando
