Top 159 Guest experience & reservations manager Jobs in Orlando, Fl

Guest Experience & Reservations Manager
Lemonjuice Solutions —Orlando, FL
- From $60,000 a year
- Weekends as needed
- Inventory management
- Mid-level
- High school diploma or GED
Quick Apply
13d
Manager, Guest Operations (Contact Center)
Signature Aviation —Orlando, FL
- Full-time
- Senior level
- Communication skills
- Paid parental leave
- Health savings account
Reservations Lead (Hybrid Role)
Villatel —Orlando, FL
- $20 - $24 an hour
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Mid-level
- 2 years
Quick Apply
Reservation Call Center Supervisor
Rosen Hotels & Resorts —Orlando, FL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Health insurance
14d
Guest Service Representative - Night Auditor
HOME2 SUITES - ORLANDO —Orlando, FL
- Weekends as needed
- Computer literacy
- English
- Mid-level
Quick Apply
Hotel Night Auditor
DASKK Orlando Hotel near Universal Blvd, an Ascend Collection Hotel —Orlando, FL
- Overnight shift
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
Front Office Manager
Holiday Inn Orlando International Airport —Orlando, FL
- Weekends as needed
- Mid-level
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Guest Service Representative Part Time
TownePlace Suites Orlando East/UCF —Orlando, FL
- $15 - $16 an hour
- Part-time
- Writing skills
- No experience needed
- English
Quick Apply
Overnight Front Desk Agent
Holiday Inn Orlando International Airport —Orlando, FL
- $15 an hour
- Overnight shift
- Hotel
- High school diploma or GED
- Accounting
- Health insurance
- Dental insurance
Social Media Assistant Manager
Rosen Hotels & Resorts —Orlando, FL
- Weekends as needed
- Mid-level
- Bachelor's degree
- Mentoring
- Paid holidays
- Health insurance
3d
Assistant Front Office Manager
Crestview Management, LLC —Orlando, FL
- Weekends as needed
- Mid-level
- High school diploma or GED
- Organizational skills
Quick Apply
Housekeeping Coordinator
Marriott International, Inc —Orlando, FL
- Full-time
- Word processing
- Hotel
- Typing
9d
Admissions Coordinator
Solaris HealthCare East Orlando —Orlando, FL
- Full-time
- Background check
- Skilled nursing facility
- Nursing home
- Disability insurance
- Health insurance
Quick Apply
1d
Events & Field Marketing Manager
TOGGL —Orlando, FL
- $70,000 a year
- Full-time
- Remote
- Research
- Mid-level
- Travel
6d
Production Manager
Dr. Phillips Center for the Performing Arts —Orlando, FL
- Weekends as needed
- Microsoft Outlook
- Customer service
- Ability to walk for extended periods
Guest Service Agent
Hotel Landy Orlando Universal Blvd., a Tribute Portfolio Hotel —Orlando, FL
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Guest Service Agent
Sonesta —Orlando, FL
- Weekends as needed
- Serving
- Sales
- Basic math
- Paid parental leave
- Health savings account
SV-Host/Door
SIXTY VINES WINTER PARK, LLC —Winter Park, FL
- From $17 an hour
- English
- US work authorization
- Restaurant
- Paid time off
- Flexible schedule
Quick Apply
Office Coordinator- Housekeeping PM
Marriott International, Inc —Orlando, FL
- Full-time
- Word processing
- Hotel
- Typing
1d
Fulfillment Supervisor
Hilton Grand Vacations —Orlando, FL
- Call employer
- Microsoft Excel
- Microsoft Outlook
- Mid-level

I want to receive the latest job alert for guest experience & reservations manager in orlando, fl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

guest experience & reservations manager jobs near orlando, fl

Guest Experience & Reservations Manager

Lemonjuice Solutions -
Orlando, FL

Quick Apply

Job Details

Full-time
From $60,000 a year
13 days ago

Qualifications

Employee relationship building

Full Job Description

Looking for a knowledgeable, customer-service oriented leader to manage our Guest Experience team within our CoolVacay Department!

Work Type: Full-time. Salaried. Year-round.

Work Schedule: Monday-Friday.

Location: Fully remote. Must be available to work in different time zones within the US.
Must be available to work nights, weekends, and holidays as needed.

Robust benefits package available.

Position Summary:

In this role the Guest Experience Specialist and Reservations Manager will work with the team to process all guest requests. Able to manage a team of people who handles large number of call intakes during peak seasons and holidays. Ensures rates match established codes, document exceptions. Verifies/adjusts billing for guests. Messaging guests answering questions, quotes, help resolve issues and minimize losses in a timely manner. Answers, records, and processes all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Able to work proficiently on OTA Platforms: Airbnb, Booking.com, Expedia, SendSquared, Hospitable, VRBO; RHEA, Guesty. Demonstrates consistent attention to detail. Negotiates with online listing platforms to attain optimal resolution when disputes arise. Works with team on sales training tactics and a high level of guest satisfaction and interaction. Implementation of processes and procedures that help strategically line the team to be effective and efficient.

Follows all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Assist individuals with disabilities, and thank callers with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other associates. Comply with quality assurance expectations and standards. Perform other reasonable job duties as requested by Supervisors.

Key Duties/Accountabilities

Able to give quotes, take payments, issue refunds, develop, maintain and edit Manage a large number of call intakes during peak seasons and holidays.
Answering calls and helping guests and prospective guests with quotes, reservations, questions, taking payments, help resolve issues and minimize losses.
Ability to lead, motivate, and develop a team.
Experience with revenue management principles and inventory control.
Oversee daily operations of the Guest Experience team.
Ensure accurate and timely processing of all reservation modifications, cancellations, and special requests.
Management of the group inbox and ensuring all requests or emails reach the correct recipient.
Ensure rate integrity and compliance with resort policies and procedures.
Monitor reservation trends, booking pace, and forecasting to support revenue goals including weekly reporting.
Prepare departmental reports and analyze performance metrics.
Messaging guests answering questions, quotes, help resolve issues and minimize losses in a timely manner
Able to work proficiently on software Platforms: Airbnb, com, Expedia, SendSquared, Hospitable, VRBO; RHEA, Guesty.
Work on assigned projects during the “slower” season as established by the CoolVacay department needs.
Ability to stay calm and focused while working to prioritize multiple tasks with different priorities occasionally under hectic conditions.
Good interpersonal skills: must be able to communicate clearly and connect with a variety of people in and outside of the company in potentially stressful conditions.
Ability to negotiate with OTAs (Online Travel Agencies) when disputes.
Strong communication skills to support relationship between the resort team and the Guest Experience Specialists.
Experience implementing new processes and procedures across a department.
Ability to develop and roll out a training program and train new team members during high growth periods.
Strong understanding of scheduling and scheduling management.
Attention to details: This includes reservation bookings, taking payments, learning new software, communicating with guests, documenting refunds, looking for potential issues to help maximize earnings and minimize losses.
Able to consistently demonstrate attention to detail approach with documenting details.
Answers telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting
permission before placing the caller on hold, taking, and relaying messages, and allowing the caller to end the call.
This position allows for a regular work schedule but will need some flexibility adjusting schedules to cover for vacations or appointments within the department and must be available to work nights, weekends, and holidays as needed to assist with supporting the team.

Qualities & Characteristics

Advanced computer skills and aptitude for OTA software systems
Exhibits effective leadership skills
Understands and can implement hospitality or hotel sales
Strong customer service orientation and skills
Highly organized
Excellent time management and multi-tasking skills
Exceptional teamwork
Ability to work flexible hours including weekends and evenings as required
Clear, concise communications skills (verbal and written)

Preferred Qualifications

**Kindly be advised that all educational credentials listed on your resume will be subject to verification and validation.**

High school diploma or E.D.; or one year of related experience and/or training; or equivalent combination of education and experience
Vocational School Degree or Business
Experience handling OTA platforms

Company Culture

Celebrate Success
Strive for Excellence
Seek to Understand
Adapt Quickly
Tell the Truth
Change Champions
Human Centric

Quick Apply

Refine Your Search

guest experience & reservations manager jobs in orlando, fl

Guest Experience & Reservations Manager

Manager, Guest Operations (Contact Center)

Reservations Lead (Hybrid Role)

Reservation Call Center Supervisor

Guest Service Representative - Night Auditor

Hotel Night Auditor

Front Office Manager

Guest Service Representative Part Time

Overnight Front Desk Agent

Social Media Assistant Manager

Assistant Front Office Manager

Housekeeping Coordinator

Admissions Coordinator

Events & Field Marketing Manager

Production Manager

Guest Service Agent

Guest Service Agent

SV-Host/Door

Office Coordinator- Housekeeping PM

Fulfillment Supervisor

I want to receive the latest job alert for guest experience & reservations manager in orlando, fl

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected