Top 4 Helpdesk engineer Jobs in Orlando, Fl

IT Support Desk Technician - Level 1
Tech Rage IT —Longwood, FL
- From $19.50 an hour
- Overtime
- Background check
- Office
- High school diploma or GED
- Mileage reimbursement
- Health insurance
Quick Apply
10h
Infrastructure & Systems Engineer
Acorn Stairlifts —Orlando, FL
- $75,000 - $85,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Health savings account
- Health insurance
Quick Apply

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IT Support Desk Technician - Level 1

Tech Rage IT
Longwood, FL

Quick Apply

Job Details

Full-time
From $19.50 an hour
10 hours ago

Benefits

Mileage reimbursement
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Professional development assistance

Qualifications

Computer operation
In-person customer service
High school diploma or GED
Driver's License
Computer hardware
IT department experience

Full Job Description

IT Support Desk Technician - Level 1

Compensation:

$19.50/hour (equivalent to $40,560)

Our Hiring Process:

You will receive an email from us if your application is selected to move forward in our hiring process - check your SPAM/JUNK! Please no walk-ins or phone calls.

WE PREVENT TECH RAGE®!

Do you enjoy solving technical problems and helping others with their computer issues? Are you looking to kickstart your IT support career? We are looking for an IT Support Desk Technician to join our growing team. This role focuses on providing technical support and troubleshooting assistance to end-users. This is your opportunity to:

Be a key player in providing IT Support to our customers by applying your problem-solving and troubleshooting skills.
Quickly gain hands-on experience with a diverse range of business applications, software, hardware, and cutting-edge technologies that you might not encounter at other organizations, in our humble opinion.
Be part of an award-winning company and passionate team that helps prevent tech rage.

As an IT Support Desk Technician you will be expected to:

Maintain reliable attendance and punctuality.
Receive and triage incoming support requests.
Provides first-level telephone, email, remote and onsite support for computers, networking, software, and other technical issues; average 10-20 support tickets per day.
Work with third parties and vendors to assist with warranty, support, and/or service issues.
Document technical support issues and resolutions.
Achieve and maintain a 90% or higher customer satisfaction average score.
Maintain proper time tracking and time management discipline to achieve efficiency goals.
Continually train and earn certifications to stay up to date on new technologies and processes.

QUALIFICATIONS:

High School Diploma or equivalent.
Minimum 1 years' experience providing stellar customer service by interacting with customers in a professional and courteous manner.
Demonstrated interest, education, or hands-on experience in IT/technology field.
Understand basic operations of computer hardware, software, and networking.
Available 40 hours per week, Monday-Friday - 8am to 5pm with 1 hour lunch.
Participation in on-call rotation; ability to work overtime, including nights, weekends and holidays as needed.
In-office attendance in Longwood, FL.
Able and willing to do local travel to Central Florida client sites; reliable transportation, valid driver’s license, and vehicle insurance.
Wear company-provided shirt onsite.
Successfully pass pre-employment verification checks.

BONUS POINTS:

4 year degree in Computing and Information Sciences or Information Technologies field
CompTIA IT Foundations and/or A+, Net+, Secure+ or similar certifications
Formal Microsoft training
Previous I.T support or internship experience (any combination of education and experience that has provided the knowledge, skills, and abilities necessary will be considered.)

WHY YOU SHOULD JOIN US:

Paid Time Off - 22 days per year
Health, Dental, and Vision Insurance
Retirement program with % match of salary
Industry Certifications Reimbursement
Mileage Reimbursement
Named a GrowFL Company to Watch Honoree
Named a CRN MSP Pioneer 250 Company
Named a ChannelFutures NextGen 101 Company
Named an OBJ Central Florida Top Technology Company
Work in a positive, growing environment that promotes personal growth and development

OUR CORE VALUES REFLECT WHO WE ARE AND WHAT WE REPRESENT

Get it done
Create raving fans
Own it
Develop our people
Trust ourselves & each other
Have humility
No Drama

Entry Level, IT Support, Support Desk, IT Technician, Service Engineer, Field Technician, Level 1, Helpdesk, Information Technology, IT Help Desk Technician, Junior IT Technician, Level One

Pay: From $19.50 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Professional development assistance
Vision insurance

Work Location: In person

Quick Apply

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helpdesk engineer jobs in orlando, fl

IT Support Desk Technician - Level 1

Infrastructure & Systems Engineer

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