Top 2048 Manager member care Jobs in Orlando, Fl

Manager - Member Care
CLEAR - Operations —Orlando, FL
- 5 years
- Office
- Senior level
- Health insurance
- Adoption assistance
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4d
Senior Events Manager
Marriott International, Inc —Orlando, FL
- $84,000 - $109,000 a year
- Full-time
- No experience needed
- Mid-level
- Hotel
Team Manager Developmental
Sam's Club —Orlando, FL
- $70,000 - $95,000 a year
- High school
- Military
- Merchandising
- Paid jury duty
- Disability insurance
Physician - Gastroenterology
US Veterans Health Administration —Orlando, FL
- $275,000 - $400,000 a year
- Online Application
- Hybrid work
- Background check
- Medicine
- Surgery
- Paid holidays
- Loan repayment program
Physician-Deputy Chief of Gastroenterology
US Veterans Health Administration —Orlando, FL
- $300,000 - $400,000 a year
- Online Application
- Background check
- Medicine
- Surgery
- Paid holidays
- Loan repayment program
PPEC RN's & LPN's
ChildrenFirst Home Healthcare —Orlando, FL
- $25 - $30 an hour
- Part-time
- Background check
- CPR Certification
- RN License
- Health insurance
- Dental insurance
Quick Apply
Registered Nurse (RN) NIGHTS
VITAS Healthcare —Mount Dora, FL
- Weekends as needed
- Nursing
- RN License
- Inpatient
- Disability insurance
- Health insurance
Quick Apply
Registered Nurses (RNs) & Licensed Practical Nurses (LPNs)
ChildrenFirst Home Healthcare —Orlando, FL
- $27 - $35 an hour
- 12 hour shift
- Background check
- CPR Certification
- RN License
- Health insurance
- Dental insurance
Quick Apply
Lead Superintendent - Healthcare Construction
JE Dunn —Orlando, FL
- Email
- Background check
- Construction site
- 5 years
Licensed Practical Nurse (LPN)
VITAS Healthcare —Orlando, FL
- Weekends as needed
- Nursing
- Mid-level
- Medical-surgical
- Disability insurance
- Health insurance
Quick Apply
Veterinary Medical Director
Longwood Veterinary Clinic —Longwood, FL
- Full-time
- Recruiting
- Senior level
- 4 years
- Health savings account
- Disability insurance
Quick Apply
Registered Nurse (RN)
VITAS Healthcare —Orlando, FL
- Weekends as needed
- Nursing
- RN License
- Inpatient
- Disability insurance
- Health insurance
Quick Apply
RN OR Circulator- No Weekends, No Call, & No Holidays
Rinehart Surgery Center —Lake Mary, FL
- $38 - $44 an hour
- Full-time
- Surgery
- RN License
- PALS Certification
- Health insurance
- Dental insurance
Quick Apply
Licensed Practical Nurse (LPN)
VITAS Healthcare —Saint Cloud, FL
- Weekends as needed
- Nursing
- Mid-level
- Medical-surgical
- Disability insurance
- Health insurance
Quick Apply
Registered Nurse (RN)
VITAS Healthcare —Kissimmee, FL
- Weekends as needed
- Nursing
- RN License
- Inpatient
- Disability insurance
- Health insurance
Quick Apply
Drainage Utility Pipe Foreman
SHENANDOAH GENERAL CNSTR —Orlando, FL
- $80,000 - $100,000 a year
- Full-time
- Construction site
- CDL A
- Mid-level
- Dental insurance
- 401(k)
Quick Apply
21h
Registered Nurse PCU
HCA Florida Lake Monroe Hospital —Sanford, FL
- Full-time
- Mid-level
- Perioperative Care
- Medical-Surgical
- Employee stock purchase plan
- Disability insurance
Quick Apply
RN Unit Manager (Registered Nurse)
Courtyards of Orlando Care Center —Orlando, FL
- Full-time
- Background check
- CPR Certification
- Nursing
- Paid holidays
- Health insurance
Quick Apply
Admissions RN
VITAS Healthcare —Christmas, FL
- $32 - $40 an hour
- Full-time
- RN License
- Mid-level
- Home health
- Disability insurance
- Health insurance
Quick Apply
Nurse Case Manager- Complex Care (Onsite) (Registered Nurse)
ChenMed —Orlando, FL
- From $31.42 an hour
- Full-time
- Nursing
- Microsoft Outlook
- RN License
- Health insurance
- Dental insurance
Quick Apply

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manager member care jobs near orlando, fl

Manager - Member Care

CLEAR - Operations
Orlando, FL

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Job Details

4 days ago

Benefits

Health insurance
RSU
Adoption assistance
401(k) matching

Qualifications

Live chat
Knowledge management
Succession planning
Managing technical support teams
Performance improvement leadership
Increasing user engagement
Email customer support
Customer retention
Data analysis reporting
Texting/chatbox tools
Team supervision
Automation
Managing teams in a customer support role
Standard Operating Procedures (SOPs) implementation
5 years
Coaching
Engagement metrics analysis
Customer satisfaction tracking
Performance Reporting
Performance feedback (performance evaluation method)
Incident Escalation
Leadership development
Data summary reports
Managing clients in a customer support role
Team development
Collaboration with product development teams
Quality planning
Policy & process development
Leading team collaboration initiatives
Customer service knowledge base

Full Job Description

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it's at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences.

The Manager, Member Care - Premium Experience is responsible for leading the end-to-end digital member experience across CLEAR's highest-touch support channels. This role oversees Team Leads and Specialists supporting members while driving operational excellence, service quality, and continuous improvement across digital support experiences, member journeys, and service operations.

What you'll do:

Own the digital member support strategy and day-to-day operations for Premium Experience and channels, ensuring exceptional service delivery and accountability for member and business outcomes
Lead, coach, and develop Team Leads and Specialists through clear performance expectations, ongoing feedback, and career development planning
Define, monitor, and improve service level agreements (SLAs) across digital support channels, including chat, email, messaging, and phone, with a focus on responsiveness, resolution quality, and member satisfaction
Partner cross-functionally with Product, Engineering, Operations, and other business stakeholders to advocate for member needs and enhance digital experiences across the member lifecycle
Establish and maintain support processes, escalation frameworks, quality standards, knowledge management practices, and operating procedures that support consistency, scalability, and efficiency
Leverage member feedback, operational data, digital engagement metrics, and frontline insights to identify opportunities for service enhancements, self-service capabilities, and process improvements
Build reporting frameworks and communicate performance trends, risks, opportunities, and member insights to senior leadership
Serve as the primary Member Care leader ensuring alignment between business priorities, digital experiences, and member outcome

How you'll measure success:

CSAT maintained at or above 4.5 (90%+) across support channels
Measurable improvements in digital member satisfaction, retention, engagement, and service quality
Team engagement, performance, retention, and succession readiness within Member Care
Reduction in escalations, increased self-service adoption, improved operational efficiency, and documented process improvements

What you're great at:

5+ years of experience leading digital customer support, customer experience, member services, or service operations teams with direct people management responsibility
Managing high-touch, premium and white-glove support programs across digital and omnichannel environments
Coaching and developing frontline leaders while building high-performing, accountable teams
Using data, reporting, customer insights, and operational metrics to identify trends, drive decisions, and improve member experiences
Partnering effectively with Product, Engineering, and cross-functional stakeholders to influence priorities and deliver customer-focused digital solutions
Experience supporting or optimizing digital support channels, including chat, email, self-service, knowledge management, automation, or AI-enabled customer experiences
Communicating clearly and confidently with frontline employees, peer leaders, executives, and external stakeholders
Operating with a strong sense of ownership, accountability, and urgency in a fast-paced environment

How You'll be Rewarded:
At CLEAR, we help YOU move forward - because when you're at your best, we're at our best. You'll work with talented team members motivated by our mission of making experiences safer and easier. Our offices are bright and energetic with an open concept and plenty of conference rooms and casual co-working spaces. We also offer catered lunches every day and have fully stocked kitchens. Outside of the office, we invest in your well-being and learning & development with stipends and reimbursement programs.

We offer holistic total rewards, including comprehensive healthcare plans, family-building benefits (fertility and adoption/surrogacy support), flexible time off, annual wellness stipend, free OneMedical memberships for you and your dependents, a CLEAR Plus membership, and a 401(k) retirement plan with employer match.

The base salary range represents the low and high end of CLEAR's salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR's total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity.

#LI-Onsite

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Refine Your Search

manager member care jobs in orlando, fl

Manager - Member Care

Senior Events Manager

Team Manager Developmental

Physician - Gastroenterology

Physician-Deputy Chief of Gastroenterology

PPEC RN's & LPN's

Registered Nurse (RN) NIGHTS

Registered Nurses (RNs) & Licensed Practical Nurses (LPNs)

Lead Superintendent - Healthcare Construction

Licensed Practical Nurse (LPN)

Veterinary Medical Director

Registered Nurse (RN)

RN OR Circulator- No Weekends, No Call, & No Holidays

Licensed Practical Nurse (LPN)

Registered Nurse (RN)

Drainage Utility Pipe Foreman

Registered Nurse PCU

RN Unit Manager (Registered Nurse)

Admissions RN

Nurse Case Manager- Complex Care (Onsite) (Registered Nurse)

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