Top 179 Manager of volunteer services Jobs in Orlando, Fl

Manager, Guest Services
Dr. Phillips Center for the Performing Arts —Orlando, FL
- Weekends as needed
- Sales
- Mid-level
- Supervising experience
Executive Assistant & Office Manager
SimSpace Corporation —Orlando, FL
- $105,000 - $145,000 a year
- Full-time
- Hybrid work
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Health insurance
13d
Regional District General Manager-Florida
Trane Technologies —Orlando, FL
- $150,000 - $350,000 a year
- Full-time
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Operations Manager, Orlando
Chanel —Orlando, FL
- $87,500 - $120,000 a year
- Weekends as needed
- 5 years
- Bachelor's degree
- Senior level
- Health savings account
- AD&D insurance
Trauma Program Manager
Nemours —Orlando, FL
- Full-time
- Nursing
- RN License
- BLS Certification
- 403(b) matching
- Paid parental leave
Lead Engineer, Transmission Lines
ESP Associates —Lake Mary, FL
- Full-time
- Background check
- Engineering
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
Lead Engineer, Civil
ESP Associates —Lake Mary, FL
- Full-time
- Background check
- Engineering
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
Manager of Engineering, Transmission Lines
ESP Associates —Lake Mary, FL
- Full-time
- Background check
- Engineering
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
RN Unit Manager (Registered Nurse)
Courtyards of Orlando Care Center —Orlando, FL
- Full-time
- Background check
- CPR Certification
- Nursing
- Paid holidays
- Health insurance
Quick Apply
Survey Manager
ESP Associates —Lake Mary, FL
- Full-time
- Driver's License
- Bachelor's degree
- Travel
- Paid holidays
- Disability insurance
Quick Apply
Unit Manager RN (Registered Nurse)
The Lakes of Clermont Health and Rehabilitation Center —Clermont, FL
- Full-time
- Background check
- CPR Certification
- Nursing
- Paid holidays
- Health insurance
Quick Apply
6d
Regional Manager (Ostomy Care) - Florida
Coloplast —Orlando, FL
- $210,000 - $240,000 a year
- Remote
- 5 years
- Bachelor of Science
- Master's degree
- Paid parental leave
- Dental insurance
21h
Manager, Product, Orlando
Chanel —Orlando, FL
- $92,400 - $125,700 a year
- Weekends as needed
- 5 years
- Bachelor's degree
- Senior level
- Health savings account
- AD&D insurance
Strategic Partnerships Manager
Priceline.com —Orlando, FL
- $100,000 - $120,000 a year
- Full-time
- Hybrid work
- Marketing
- 5 years
- Office
- Disability insurance
- Health insurance
Assistant General Manager
Tory Burch —Orlando, FL
- $60,000 - $75,000 a year
- Full-time
- Fair chance
- Senior level
- Business
- Employee discount
Conference Manager
Conference Catalysts —Orlando, FL
- $63,000 a year
- Full-time
- Remote
- Data analysis skills
- Research
- Mid-level
- AD&D insurance
- Paid holidays
General Manager
Hilton Garden Inn and Home2 Suites Orlando Downtown —Orlando, FL
- 3 years
- Hotel
- Mentoring
- Paid holidays
- Disability insurance
Quick Apply
11d
QA Lead, Data & Reporting
AssistRx —Orlando, FL
- Full-time
- Remote
- Background check
- Computer Science
- Writing skills
- Disability insurance
- Health insurance
Quick Apply
Strategic Program Manager
Fictiv —Orlando, FL
- $105,000 - $150,000 a year
- Remote
- 5 years
- Manufacturing
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Vice President, Client Operations Manager
The Bank of New York Mellon Corporation —Lake Mary, FL
- Full-time
- Mid-level
- Office
- Finance

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Manager, Guest Services

Dr. Phillips Center for the Performing Arts -
Orlando, FL

Apply Now

Job Details

Full-time

Qualifications

Team leadership
Coaching
Processing cash transactions
Managing hospitality teams
Supervising experience
Math
Organizational budget management

Full Job Description

POSITION SUMMARY
The Manager, Guest Services is responsible for the administration and management of all front of house operations in our continuing effort to deliver exceptional guest service while also maintaining financial profitability. This position oversees and coordinates all personnel, activities and operations in the front of house (FOH) spaces, including ticketed performances, special events, and rentals. The Manager works collaboratively with colleagues and partners to leverage their outstanding guest service, communication, and leadership skills to ensure that every guest experience at Dr. Phillips Center is an exceptional one.
RESPONSIBILITIES/ ESSENTIAL JOB FUNCTIONS

Review all arts center scheduled activities; make operational plans to meet the needs of performances, events and guests. Attend and participate in weekly logistics meetings. Review internal and external factors that may impact the flow of guest ingress/egress and the guest experience; quickly diagnose challenges/opportunities and make adjustments as needed (i.e. internal needs and external events). Act with a sense of urgency in communicating last minute changes to all stakeholders (guest services team, security, valet, Production, F&B, and others based on need).
Receive and clearly communicate show requirements to the team. Verify that needs are being accommodated as requested. Ensure that daily pre-shift meetings are being held and critical information is being delivered to colleagues to ensure patron and guest satisfaction. Includes partners (ex. Valet, security) as needed in communication of daily activities.
Reviews operations and logistics to determine best practices to enhance the overall guest experience. Makes recommendations and implements changes for improved operations.
Assist in recruiting, hiring, training, supervising, developing, and motivating all Guest Services colleagues, to include: Front of House Managers, Lead Guest Service Representatives, Guest Service Representatives, and assigned Volunteers. Assist in creating and delivering annual guest service refresh training to all FOH colleagues Administer performance reviews and address performance concerns in a timely manner, following all arts center guidelines.
Utilize post-show survey data to monitor and assess service and satisfaction trends; evaluate and address issues and make operational improvements accordingly. Respond to guest concerns in a professional, proactive, and timely manner.
Assist in advancing and settling merchandise sales; follow all finance procedures for proper and timely reporting.
Process payroll, and submit actuals for show settlement in a timely manner.
Assist in maintaining and following the departmental budget. Assist Director in annual Work Plan development.
Collaborate with the Director of Safety and Security on all safety/security training of colleagues. This includes annual and recertification training on: fire safety, bomb threats, active shooter, severe weather, evacuation procedures, AED, choking, and CPR training. Maintain certification log.
Act as Leader or Manager on Duty for performances and other special events. Assists and coordinates with security team in the event of FOH emergencies to ensure colleague and guest safety. Completes reports as required for any emergencies.
Serve as initial contact for guest issues, complaints, inquiries, feedback, and solutions via face-to-face interactions, phone, and email communication. Coordinate with other departments, including Production, Security, Box Office, Development, Facilities, and the art center partners to handle all performance and event needs.
Complete required reports and administrative processes.
Follow and support all operational policies and procedures. Assimilate into the arts center culture through understanding, supporting and demonstrating the core values.
Maintain a professional and friendly relationship with other departments, colleagues, and partners.
Able to remain calm under pressure. Ability to work effectively with internal and external guests, some of whom will require high levels of patience, tact, and diplomacy. Maintain Dr. Phillips Center standards of guest service at all times.
Other duties as assigned.

KNOWLEDGE AND EXPERIENCE

Bachelor’s Degree in a related field, preferred.
Must have at least 3 years of experience with increasing responsibility in performing arts, entertainment, or hospitality industry.
Three years of leadership experience, including coaching and providing feedback to a team with varying skill levels. Must have at least 1 year of experience engaging and leading volunteers.
Familiarity with computerized ticketing systems, access control software (i.e. ticket scanners), venue calendars, and colleague scheduling/time clock systems.
Proficient in current rules governed by the Americans with Disabilities Act as they pertain to access, seating, and service.
Able to comprehend complex situations and identify successful resolutions. Able to adapt to change, work effectively under pressure, and produce results in a fast-paced environment.
Strong communication skills, both verbal and written. Detailed oriented and have effective multitasking skills.
Advanced knowledge of Microsoft Office Suite.
Ability to read, understand, and follow all budgetary guidelines. Must be able to complete moderately complex mathematical functions. Must be familiar with credit card and cash handling procedures.

SPECIAL CONDITIONS OF EMPLOYMENT

This position requires the ability to work a variable schedule, evenings, weekends, and holidays to meet operational needs.

Dr. Phillips Center participates in an employment electronic eligibility verification program through E-Verify.

Apply Now

Refine Your Search

manager of volunteer services jobs in orlando, fl

Manager, Guest Services

Executive Assistant & Office Manager

Regional District General Manager-Florida

Operations Manager, Orlando

Trauma Program Manager

Lead Engineer, Transmission Lines

Lead Engineer, Civil

Manager of Engineering, Transmission Lines

RN Unit Manager (Registered Nurse)

Survey Manager

Unit Manager RN (Registered Nurse)

Regional Manager (Ostomy Care) - Florida

Manager, Product, Orlando

Strategic Partnerships Manager

Assistant General Manager

Conference Manager

General Manager

QA Lead, Data & Reporting

Strategic Program Manager

Vice President, Client Operations Manager

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