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Customer Service Representative

PGT Industries -
Orlando, FL

Quick Apply

Job Details

Full-time
$20 - $24 an hour
11 days ago

Benefits

Store discount
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Opportunities for advancement
Life insurance
Prescription drug insurance
Pet insurance

Qualifications

Confidential information handling
Phone communication
Operations coordination
Service scheduling
High school diploma or GED
Multi-line phone systems
Cross-functional collaboration
Cross-functional communication
Office phone management

Full Job Description

Job Description

Customer Service Representative

PGT Innovations (Part of MITER Brands)

Orlando, FL | Onsite
️ Monday–Friday, 8:00 a.m. – 5:00 p.m.
Hourly Pay: $20.00 – $24.00 (based on experience)

Role Purpose

The Customer Service Representative plays a key role in delivering an exceptional customer experience by resolving warranty and service inquiries, coordinating solutions, and ensuring clear, timely communication from first contact through resolution.

In this role, you will work directly with builders, contractors, and homeowners while partnering internally with service, sales, and operations teams to drive efficient outcomes and high customer satisfaction.

About MITER Brands

MITER Brands is one of the nation’s leading manufacturers of vinyl windows and patio doors, with trusted brands including Milgard, MI Windows & Doors, and PGT Innovations. With manufacturing facilities across the U.S., we are committed to innovation, quality, and delivering exceptional service for our customers and team members.

Key Responsibilities

Serve as the primary point of contact for assigned customer accounts, providing information and resolving warranty and non-warranty issues
Answer inbound calls and respond to customer inquiries accurately and professionally
Process warranty claims and service requests in a timely manner
Act as a liaison between internal and external stakeholders (field service, sales, plant management, engineering) to resolve order or service issues
Coordinate and schedule service activities, ensuring timely follow-up and resolution
Process payment transactions with a high level of accuracy and confidentiality
Expedite special requests to meet customer timelines and expectations
Maintain a positive, flexible approach when handling challenging situations or customer demands
Perform administrative and clerical duties as needed

Core Skills (Required)

Customer Communication: Strong phone presence with excellent listening and communication skills
Problem Solving: Ability to assess issues and determine appropriate next steps
Organization & Accuracy: Detail-oriented with strong follow-through
Time Management: Ability to handle multiple priorities in a fast-paced environment
Scheduling & Coordination: Experience managing appointments and service timelines
Collaboration: Ability to partner effectively across teams
Professional Judgment: Ability to handle sensitive information with discretion

Qualifications

High school diploma or equivalent required
2–3 years of previous customer service, scheduling, or dispatch experience preferred
Ability to manage a multi-line phone system
Strong attention to detail and organizational skills
Proficiency in Microsoft Word and Excel
Experience in manufacturing, construction, or service-related industries is a plus
Experience with windows, building materials, or warranty processes is helpful but not required

What Success Looks Like

Customer inquiries are resolved accurately and within expected timelines
Warranty claims and service requests are handled efficiently
Customers feel informed, supported, and satisfied throughout the process
Internal teams receive complete and timely information
Service commitments and quality standards are consistently met

Work Environment

High-volume phone and email communication
Fast-paced, customer-focused environment
Cross-functional collaboration with Field Service, Sales, and Operations teams

Why Join PGT (MITER Brands)?

Stable Monday–Friday schedule
Competitive hourly pay
Opportunity to work with a well-established and growing company
Supportive, team-oriented culture
Clear career growth opportunities (Senior CSR, Dispatch/Operations, Inside Sales)
Hands-on training and development
A role where your work directly impacts customer experience and business success

Ready to Apply?

If you’re a detail-oriented, customer-focused professional who thrives in a fast-paced environment, we encourage you to apply and grow your career with PGT Innovations and MITER Brands.

What We Offer

At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals.

We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance.

Health & Wellness

Three comprehensive medical plan options
Prescription drug coverage
Dental insurance
Vision insurance
Teladoc virtual healthcare services
Employee Assistance Program (EAP)
Annual Wellness Clinic

Financial Protection

Company-paid Life Insurance
Voluntary Life Insurance
Company-paid Short-Term Disability
Company-paid Long-Term Disability
Supplemental Hospital Indemnity Insurance
Critical Illness Insurance
Accident Insurance

Additional Benefits

Paid Time Off (PTO) and paid holidays
401(k) retirement plan with company match
Tuition Reimbursement Program
Legal Insurance
Identity Theft Protection
Pet Insurance
Team Member Discount Program

MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law.

Work Authorization and Sponsorship Disclosure:

The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.

Quick Apply

Refine Your Search

senior customer support representative jobs in orlando, fl

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Customer Service Representative

Role Purpose

About MITER Brands

Key Responsibilities

Core Skills (Required)

Qualifications

What Success Looks Like

Work Environment

Why Join PGT (MITER Brands)?

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