Top 2 Switchboard operator Jobs in Orlando, Fl

Front Desk Agent
Rebel Hotel Company —Maitland, FL
- Full-time
- Hotel
- Assembly
- Entry level
Quick Apply
Receptionist
Halperns' Steak & Seafood —Orlando, FL
- Email
- Inventory management
- Word processing
- Writing skills
- Profit sharing
- Dental insurance
1d

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Front Desk Agent

Rebel Hotel Company -
Maitland, FL

Quick Apply

Job Details

Full-time

Qualifications

Kitchen health and safety standards
Visitor query response
Computer operation
Venue beverage service
Hotel and accommodations payment processing
Hotel regulations compliance
Proactive hotel and accommodations guest assistance
Operator switchboards
Hotel policy compliance
Maintaining an organized workspace
Bar cleaning
Bar supply restocking
Food service health code compliance
Bar safety compliance (food service)
Safety regulations
Greeting customers
Hotel and accommodations guest luggage handling
Food order assembly
Employee relationship building
Answering guest questions
Mail distribution
Simple food item preparation
Radio communication systems
Assembly
Food safety sanitizing procedures
Mail management
Hotel emergency procedures
Assisting food service staff
Telephone systems
Mail processing

Full Job Description

Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest?s account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator and concierge duties, and preparing select beverage and food items for guests. This includes making bar drinks, crafting coffee beverages, and preparing simple sandwiches and hot food items. Agents provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

Job Duties & Functions

Approach all encounters with guests and associates in a friendly, service-oriented manner
Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working (per brand standards)
Maintain regular attendance in compliance with company standards, as required by scheduling which will vary according to the needs of the hotel
Comply at all times with company policies, standards and regulations to encourage safe and efficient hotel operations
Greet and welcome all guests approaching the Front Desk in accordance with company standards; maintain a friendly and warm demeanor at all times
Maintain proper operation of the telephone switchboard and ensure that all company performance standards are met
Handle requests for information, mail and messages in an efficient and courteous manner
Answer guest inquiries about hotel service, facilities and hours of operation
Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel
Be aware of all rates, packages and special promotions; Be familiar with all in-house groups; Be aware of closed-out and restricted dates
Obtain all necessary information when taking room reservations and follow rate quoting scenario
Be familiar with all company policies and house rules as well as hospitality terminology
Have knowledge of and assist in emergency procedures as required
Handle check-ins and check-outs in a friendly, efficient and courteous manner
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system
Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms
Use proper two-way radio etiquette at all times when communicating with other associates
As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members
Maintain an up-to-date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel
Perform other duties as assigned, which may include, but are not limited to: helping coworkers in other areas of the hotel, maintaining a clean and organized work area, and overall cleanliness and safety throughout the hotel and grounds
Access to back-of-house areas of the hotel and sensitive information
Demonstrated ability to handle cash, prepare and deposit cash drops, secure and balance bank
Interact and occasionally have unsupervised contact with guests and/or colleagues
Access and control to sensitive areas in the hotel premises, including Master Keys and/or guestrooms, Storage/Liquor Room, and secured file cabinets
Maintain a high level of trust and responsibility
Represent the company with a high level of reputation and good character, exercising sound judgement
Prepare and serve bar drinks in accordance with company standards and local alcohol service regulations
Prepare and serve coffee beverages using standard recipes and equipment
Assemble and heat simple food items such as sandwiches, pastries, and hot grab-and-go items
Maintain cleanliness and organization of the coffee/bar preparation area, equipment, and supplies
Monitor inventory of beverage and food items and communicate replenishment needs to management
Ensure all food and beverage handling meets safety, sanitation, and brand standards

Quick Apply

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switchboard operator jobs in orlando, fl

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