Top 568 Customer advocate Jobs in Orlando Fl

Customer Service Representative – Healthcare (Member Services Advocate)
Helpware —Orlando, FL
- $16 an hour
- Full-time
- Background check
- Microsoft Outlook
- Customer service
- Health insurance
- Paid time off
Quick Apply
6d
Client Advocate
greenpath, inc. —Orlando, FL
- $15.00 - $17.57 an hour
- Weekends as needed
- Remote
- Residential
- Organizational skills
- Typing
Quick Apply
Customer Success Specialist
ALTO USA LLC —Orlando, FL
- $60,000 - $72,000 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Driver's License
- Mileage reimbursement
- Disability insurance
Quick Apply
Customer Service Advocate
Christian Care Ministry —Orlando, FL
- From $19.65 an hour
- Full-time
- 18 years or older
- Word processing
- Computer literacy
- Paid parental leave
- Health savings account
9d
Member Services Agent
RUE GILT GROUPE —Orlando, FL
- $18 an hour
- Remote
- High school diploma or GED
- US work authorization
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Patient Advocate Part-Time
Ayr Wellness —Winter Park, FL
- Part-time
- High school diploma or GED
- Entry level
Quick Apply
11d
Universal Orlando In-Park Service Specialist
First National Bank of Omaha —Orlando, FL
- From $17 an hour
- Part-time
- High school diploma or GED
- US work authorization
- In-person
- Health savings account
- Disability insurance
Patient Advocate
The Assistance Fund —Orlando, FL
- $17 an hour
- Full-time
- Hybrid work
- Spanish
- Customer service
- Computer literacy
- Paid training
- Health savings account
Quick Apply
9d
Customer Service Rep
Waste Pro —Sanford, FL
- Computer literacy
- Residential
- Analysis skills
Quick Apply
3d
Customer Care Specialist
VAXCARE LLC —Orlando, FL
- Full-time
- Computer literacy
- Writing skills
- English
Quick Apply
Specialist, Community Response
Heart of Florida United Way —Orlando, FL
- Part-time
- Remote
- Background check
- Spanish
- HIPAA
- Disability insurance
- Health insurance
Quick Apply
Medicaid Enrollment & Intake Specialist
RSi —Orlando, FL
- $21.00 - $22.75 an hour
- Monday to Friday
- Spanish
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Part time Overnight Desk Manager
Marriott International, Inc —Orlando, FL
- $26.92 - $33.65 an hour
- Part-time
- No experience needed
- Hotel
- High school diploma or GED
12d
Patient Services Advocate (PSA) - Full-Time - Clermont
CareSpot Urgent Care —Clermont, FL
- Extended hours
- Background check
- Urgent Care
- 2 years
- Health insurance
- Dental insurance
Quick Apply
9d
Membership Service Advocate
Helpware —Orlando, FL
- $16 an hour
- Full-time
- Research
- Windows
- High school diploma or GED
Quick Apply
9d
Patient Services Advocate (PSA) - PRN- Apopka
CareSpot Urgent Care —Apopka, FL
- Extended hours
- Background check
- Urgent Care
- 2 years
- Health insurance
- Dental insurance
Quick Apply
Talent Acquisition Specialist
Blue Cord Design & Construction —Orlando, FL
- $65,000 - $85,000 a year
- Full-time
- Marketing
- Customer service
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
13d
Produce Associate
Sam's Club —Orlando, FL
- $17 - $25 an hour
- 18 years or older
- High school
- Sales
- Paid jury duty
- Disability insurance
Boutique Facilitator, Orlando
Chanel —Orlando, FL
- $26 - $28 an hour
- Weekends as needed
- 1 year
- Leadership
- Communication skills
- Health savings account
- AD&D insurance
Patient Services Advocate (PSA) - Full-Time- Kissimmee
CareSpot Urgent Care —Kissimmee, FL
- Extended hours
- Background check
- Urgent Care
- 2 years
- Health insurance
- Dental insurance
Quick Apply

I want to receive the latest job alert for customer advocate in orlando fl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer advocate jobs near orlando fl

Customer Service Representative – Healthcare (Member Services Advocate)

Helpware -
Orlando, FL

Quick Apply

Job Details

Full-time
$16 an hour
6 days ago

Benefits

Health insurance
Paid time off
Referral program

Qualifications

Computer operation
Microsoft Outlook
Phone communication
Customer service
Employee relationship building
Windows
High school diploma or GED
Desktop applications
Technical Proficiency
Client interaction via phone calls

Full Job Description

About Us

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Position Summary:

This position is dedicated to proactive member engagement through outbound outreach and inbound member support associated with member engagement campaigns. The Member Services Advocate provides education, guidance, and issue resolution while delivering a positive member experience that supports onboarding, engagement, and ongoing satisfaction. The role is responsible for managing member interactions across both outbound and inbound channels while meeting quality, compliance, and service expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Conduct proactive outbound member engagement activities, including welcome, onboarding, education, and other outreach campaigns designed to improve the member experience.
Educate members on their plan benefits, important coverage information, and key actions they may need to take, using approved scripts and educational resources.
Anticipate and address common questions and areas of confusion associated with Medicare enrollment, plan transitions, and member onboarding to promote understanding and confidence.
Deliver a compassionate, consultative member experience focused on reducing confusion, increasing satisfaction, and supporting a smooth transition into plan coverage.
Identify member needs during outreach and provide accurate guidance, education, and resolution, escalating issues when appropriate.
Respond to inbound member inquiries generated through member engagement activities, providing education, issue resolution, and exceptional customer service.
Accurately document member interactions and completed outreach activities in applicable systems while meeting quality, compliance, and productivity expectations.
Participate in specialized training and demonstrate proficiency in member engagement workflows, Medicare knowledge, and campaign-specific processes.

EDUCATION AND EXPERIENCE:

High school diploma or equivalent required.
An associate degree is a plus, with preference given to candidates who have completed coursework or earned a degree in a healthcare-related field.
Minimum of one (1) year of experience in a high-volume customer service contact center environment, preferably within healthcare, insurance, financial services, government programs, or other regulated industries.
Experience serving or supporting senior citizens is a plus.
Above average computer skill is required, including the ability to work in a Windows environment and multitask within multiple software programs simultaneously.

OTHER DUTIES AND RESPONSIBILITIES:

Responsible for compliance with all federal, state and local laws, rules and regulations affecting Company.
Responsible for participating in quality assurance, compliance and in-service and continuing education activities as requested by Company.
Responsible for performing other duties and responsibilities as required.

Knowledge, Skills, and Abilities:

Ability to multi-task effectively with strong attention to detail when documenting customers' reasons for calling
Excellent written communication skills. Ability to write routine reports and correspondence.
Excellent problem-solving abilities
Must love customer service with excellent listening skills, demonstrate empathy and the ability to educate customers.
Ability to de-escalate matters in a calm and professional manner.
Comfortable with technology and navigating numerous systems simultaneously
Requires technical skills
Assess own strengths and weaknesses, pursue training and development opportunities, strive to continuously build knowledge and skills, and share expertise with others.
Unwavering dedication to serving a customer that has complex needs
Must have an energetic phone presence - professional etiquette over the phone, through written and face to face communication
Self-motivated, confident, reliable and commitment to customer satisfaction
Adherence to following internal policy.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to interact professionally and maintain effective working relationships with superiors, coworkers, customers, and others; work well in a group problem solving situation, and use reason even when dealing with emotional topics.
Ability to break down complicated information into simple messages for the caller
Ability to communicate well orally and in writing in the English language.
Ability to work efficiently in stressful environment with many interruptions

Computer Equipment and Software Requirements:

This position requires the ability to work with a computer in a Windows environment.
Must possess familiarity with office software including Word, Excel, and Outlook.

Work Environment: This position is performed in a standard office environment. The role requires employees to perform sedentary work for extended periods, including frequent sitting and the regular use of hands to operate office equipment, handle materials, and perform keyboarding tasks. Employees may occasionally be required to stand, walk, and reach with hands and arms. The position also requires effective verbal communication and the ability to hear and exchange information in person and by telephone or other communication devices. Visual requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus as needed to perform essential job functions.

DISCLAIMER:

This job description describes the typical duties and responsibilities associated with the identified job. It does not include all duties and responsibilities of the position. The listing of the duties and responsibilities are not necessarily in the order of their relative importance.

Pay: $16.00 per hour

Benefits:

Health insurance
Paid time off
Referral program

Application Question(s):

Can you start on August 28?
The salary is fixed at 16 USD per hour. Are you fine with this?
Are you within an hour commute distance within Orlando, FL? This is an onsite position.

Education:

High school or equivalent (Required)

Experience:

Customer service: 1 year (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer advocate jobs in orlando fl

Customer Service Representative – Healthcare (Member Services Advocate)

Client Advocate

Customer Success Specialist

Customer Service Advocate

Member Services Agent

Patient Advocate Part-Time

Universal Orlando In-Park Service Specialist

Patient Advocate

Customer Service Rep

Customer Care Specialist

Specialist, Community Response

Medicaid Enrollment & Intake Specialist

Part time Overnight Desk Manager

Patient Services Advocate (PSA) - Full-Time - Clermont

Membership Service Advocate

Patient Services Advocate (PSA) - PRN- Apopka

Talent Acquisition Specialist

Produce Associate

Boutique Facilitator, Orlando

Patient Services Advocate (PSA) - Full-Time- Kissimmee

I want to receive the latest job alert for customer advocate in orlando fl

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected