USTA FLORIDA
Data Analytics & Research Coordinator
Executive Services Department | Orlando, FL
Department
Executive Services
Reports To
Manager of Business Intelligence
Classification
Full-Time, Exempt
Grade / Salary
Contact HR for compensation details.
Travel
Minimal; primarily to USTA Florida workshops and events.
Direct Reports
None.
Posted / Updated
September 22, 2025
ABOUT THE ROLE
The Data Analytics & Research Coordinator is the backbone of USTA Florida's data infrastructure — responsible for collecting, cleaning, and organizing the information that powers decisions across every department. If numbers, systems, and making data actually useful to people excite you, this role was built for you.
Working directly alongside the Manager of Business Intelligence, you'll serve as the organization's subject-matter expert on CRM administration (Microsoft Dynamics 365), reporting tools, and data integrations. You'll build and maintain analytics trackers, support data migration and quality initiatives, and work cross-functionally across the organization — partnering with the Manager of Business Intelligence to support department teams on dashboards, workflow solutions, and data tools as needs arise.
This is a role for someone who thrives in complexity, takes pride in clean data, and gets satisfaction from turning raw information into insight that moves the organization forward. The ability to work cross-functionally — building credibility and relationships across every department — is essential to success here.
WHAT SUCCESS LOOKS LIKE
In this role, you'll be joining a team with established systems and processes — and your job is to carry them forward, sharpen them, and grow them. Here’s what that looks like in practice:
- Serving as the go-to CRM administrator and Dynamics 365 expert, continuously refining documented workflows and data hygiene processes as the organization’s needs evolve.
- Maintaining and expanding routine analytics trackers across all organizational areas, ensuring consistent and accurate reporting between national USTA and USTA Florida.
- Driving ongoing improvements in data quality through regular auditing, deduplication, and import management — keeping pace with organizational growth.
- Supporting staff across the organization on data tools and cross-functional projects — from requirements definition through implementation and iteration.
- Contributing to data migration and integration projects as the organization’s systems and needs continue to grow and evolve.
WHAT YOU'LL DO
Data Collection & Maintenance
- Serve as administrator and expert on USTA Florida's CRM (Dynamics 365), working alongside the Manager of Business Intelligence and business units to organize data, improve workflows, develop custom forms and fields, and implement data flow management best practices.
- Oversee data integrity within CRM and other platforms through data import management, data auditing, cleanup and deduplication, and workflow management — with a focus on sustainable, scalable processes.
Business Insights & Reporting
- Work alongside the Manager of Business Intelligence to support data migration, data integration, and data quality maintenance across the organization, with a clear focus on supporting organizational growth goals, increasing efficiencies, and optimizing systems for productivity.
- Serve as the subject-matter expert on all USTA data-repository and reporting tools (Tableau, Service Point, CRM, etc.) to ensure consistency of data and reporting between national USTA and USTA Florida.
- Serve the organization in a matrixed capacity as the resource for all metrics, data interpretation, tracking, goal setting, and analysis. This includes setting up and maintaining analytics trackers on a routine basis for all organizational areas.
- Alongside the Manager of Business Intelligence, direct the integration of Dynamics 365 with various communications channels, determining the best delivery method for outbound communications from the CRM to maximize marketing and communication goals and enhance brand voice and consistency.
- Alongside the Manager of Business Intelligence, serve as a resource for department directors on dashboard creation, reporting, workflow process needs, and staff training on various data tools.
Projects & Organizational Support
- Support and serve additional cross-functional project teams to define process requirements and change requests related to data and systems.
- Support work with outside vendors on research projects as needed.
*Other duties as assigned.
REQUIRED COMPETENCIES
- Collaborates – Building partnerships and working collaboratively with others to meet shared objectives.
- Builds Effective Teams – Forming effective teams by bringing together the right mix of skills and experiences.
- Directs Work – Providing direction, delegating, and supporting the removal of obstacles to get work done.
- Plans and Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals.
- Ensures Accountability – Holding self and others accountable to meet commitments.
- Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Financial Acumen – Interpreting and applying understanding of key financial indicators to make better business decisions.
- Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Tech Savvy – Anticipating and adopting innovations in business-building digital and technology applications.
EXPERIENCE WE'RE LOOKING FOR
Required
- Bachelor's degree in research, data analytics, information systems, or a related field — or equivalent combination of education and experience.
- Three or more years of experience working on research-related and analytics projects.
- Proficiency with Microsoft Office 365 products, including Word, Excel, Outlook, PowerBI, and Dynamics 365.
- Experience with data visualization tools (Tableau, Power BI, or equivalent).
- Demonstrated ability to manage data integrity, including auditing, deduplication, and import management.
- Ability to work a flexible schedule, including weekends as needed.
- Valid driver's license and reliable transportation.
- Ability to read and write English fluently.
- Ability to clear USTA National Safe Play and USTA FL Section background checks.
- Professional and positive attitude; demonstrated customer service orientation.
Strongly Preferred
- Experience administering Microsoft Dynamics 365 CRM, including custom forms, field configuration, and workflow automation.
- Experience with Tableau or Service Point reporting tools.
- Experience supporting cross-functional project teams and translating business requirements into system solutions.
- Demonstrated ability to train non-technical staff on data tools and reporting platforms.
- Experience working in a nonprofit or sports industry organization.
WORK ENVIRONMENT AND SCHEDULE
This role is based at the USTA Florida main office in Orlando. Work is generally performed in an office environment using standard office equipment. The role also works in and out of USTA Florida facilities and may be exposed to outside weather conditions.
The schedule is primarily Monday through Friday with flexibility required, including occasional weekends for events or project deadlines. Specific schedule details will be discussed during the interview process.
KEY RELATIONSHIPS
This role works closely with:
- Manager of Business Intelligence (direct manager)
- All USTA Florida department directors and staff (matrixed support)
- USTA Florida Executive Services team
- National USTA data and technology teams
- External vendors and research partners
EQUAL OPPORTUNITY AND ACCESSIBILITY
USTA Florida is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, or any other category protected by law. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotion, or any other condition of employment.
USTA Florida will make reasonable accommodation for qualified individuals with known disabilities. If you require accommodation during the application or interview process, please let us know.
This description is intended to describe the type of work being performed by a person assigned to this job. It is not an exhaustive list of all duties and responsibilities. Position expectations may change as the needs of the organization evolve.
Pay: $48,500.00 per year
Benefits:
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Application Question(s):
- What is your email address?
Experience:
- research-related and analytics projects: 3 years (Required)
Work Location: In person
