Top 37 Desk analyst Jobs in Orlando Fl

ACE Account Service Desk Specialist (Tier II – ASD)
Aretec Inc —Orlando, FL
- Weekends as needed
- Remote
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Deal Desk Analyst I - Human Resources Outsourcing (HRO)
ADP —Maitland, FL
- Full-time
- Hybrid work
- Microsoft Word
- Mid-level
- Office
- Health insurance
12d
Deal Desk Analyst I - Global Enterprise Solutions (GES)
ADP —Maitland, FL
- Full-time
- Hybrid work
- Research
- Mid-level
- Office
10d
Revenue Analyst
Hilton Grand Vacations —Orlando, FL
- Microsoft Excel
- Mid-level
- Analysis skills
4d
Help Desk Specialist I – Tier 1
Chronos Operations, LLC —Orlando, FL
- Up to $17 an hour
- Weekends as needed
- Remote
- Windows
- High school diploma or GED
- Bachelor's degree
5d
Operations Analyst, TD Securities
TD Bank —Lake Mary, FL
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Office
- Microsoft Office
- Health insurance
- Paid time off
3d
Epic Products Analyst, Lead - Healthy Planet
Orlando Health —Orlando, FL
- Full-time
- Remote
- Computer Science
- System design
- High school diploma or GED
Workforce Management Real-Time Analyst
Emovis US, Inc. —Orlando, FL
- Full-time
- Mid-level
- High school diploma or GED
- Analysis skills
- Flexible schedule
Quick Apply
Analyst, Enterprise Service Desk
ABACUS —Orlando, FL
- On call
- Mid-level
- Associate's degree
- 2 years
Quick Apply
Data Analyst
Margaritaville at Sea —Orlando, FL
- Full-time
- HIPAA
- Mid-level
- Office
- Paid holidays
- Disability insurance
Sr. Analyst, Enterprise Service Desk
ABACUS —Orlando, FL
- On call
- System design
- Mid-level
- SQL
Quick Apply
Epic Products Analyst, Lead - Healthy Planet
Baptist Health —Orlando, FL
- Full-time
- Remote
- Computer Science
- System design
- High school diploma or GED
Delivery Analyst, Infrastructure Engineering Solutions - Tier 1 Help Desk
Deloitte —Lake Mary, FL
- Weekends as needed
- Mid-level
- Office
- High school diploma or GED
Epic Products Analyst, Lead - Healthy Planet
Bayfront Health —Orlando, FL
- Full-time
- Remote
- Computer Science
- System design
- High school diploma or GED
Senior Quality Analyst
Emovis US, Inc. —Orlando, FL
- $25 an hour
- Full-time
- Office
- Microsoft Office
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
5d
Acquisition Integration Analyst
Universal Engineering Sciences —Orlando, FL
- Full-time
- Mid-level
- Office
- Analysis skills
Project Logistics Analyst-Security Clearance Eligibility Required
AVT Simulation —Orlando, FL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 11+ years
Quick Apply
6d
Operations Analyst
Universal Engineering Sciences —Orlando, FL
- Full-time
- Engineering
- ERP systems
- Office
Restaurant Systems Analyst/Programmer - Orlando Based
Red Lobster —Orlando, FL
- Weekends as needed
- Inventory management
- Mid-level
- Office
11d
Financial Analyst (Local Candidates Only) - Orlando
Central Florida Cares Health System, Inc. —Orlando, FL
- $55,000 - $62,000 a year
- Full-time
- Hybrid work
- Background check
- Microsoft Excel
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
6d

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desk analyst jobs near orlando fl

ACE Account Service Desk Specialist (Tier II – ASD)

Aretec Inc -
Orlando, FL

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Spanish
Customer communication
English
High school diploma or GED
Customer support
Technical Proficiency

Full Job Description

ACE Account Service Desk Specialist (Tier II – ASD)

CBP Technology Service Desk (TSD)

Location: Remote

Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)

Employment Type: Fulltime

Clearance Requirement: CBP Background Investigation (Unclassified)

About Aretec

At Aretec, Inc., we are catalysts for change within the federal government landscape. We specialize in advanced analytics, cybersecurity, datadriven operations, and business optimization, enabling federal agencies to accomplish their most critical missions. As a trusted prime contractor, Aretec delivers innovative, compliant, and highimpact solutions that support mission success.

Position Summary

Aretec is seeking an ACE Account Service Desk Specialist (Tier 2 – ASD) to support the Automated Commercial Environment (ACE) Account Service Desk under the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role provides Tier II support to a large external user community, including Trade, Participating Government Agencies (PGAs), and CBP personnel, supporting trade facilitation, compliance, and enforcement operations. The ideal candidate has strong customer service skills, experience supporting webbased portals, and familiarity with trade or accountbased service desk operations.

What You'll Do

Provide 24x7x365 Tier II support for the ACE Account Service Desk (ASD).
Support 100,000+ active users across the Trade, PGA, and CBP communities.
Answer and respond to incoming calls and emails related to ACE technical questions and cargo processing system operations.
Deliver 24x7x365 bilingual (English/Spanish) support to the Trade user community.
Support ACE Portal account business processes, including user enrollment, account activation, and account management.
Maintain and update userfacing documentation such as Welcome Letters and enrollment guidance.
Assist end users with ACE Portal functionality, including ACE Reports.
Resolve 90% of Tier II tickets in alignment with AQL targets.
Process 90% of tickets within 4 hours.
Achieve 90% quality scores on reviewed interactions.
Update ASD Standard Operating Procedures (SOPs) as requested.
Contribute to the TSD Knowledge Management System (KMS) by creating, updating, and reviewing knowledge articles.
Attend periodic ACE training sessions to maintain system and process proficiency.
Respond to urgent priority requests, including ACE Command Center / War Room activities.
Support OIT cybersecurity efforts, including timely inactivation or restoration of ACE Portal accounts as directed.

Required Qualifications

High school diploma or equivalent; Associate's degree preferred.
Minimum 2 years of experience in IT help desk or customer support roles.
Knowledge of trade compliance processes or support of webbased portals.
Strong customer service, communication, and documentation skills.
Bilingual (English/Spanish) required.
Ability to work rotating shifts, including nights, weekends, and holidays.
Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).

Preferred Qualifications

Experience supporting the Automated Commercial Environment (ACE).
Knowledge of CBP trade facilitation and compliance processes.
Experience using the ServiceNow ITSM platform.
HDI Customer Service Representative or Support Center Analyst certification.
Prior CBP or DHS experience.
Knowledge of import/export trade processes.

Equal Opportunity Employer

Aretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.

Quick Apply

Refine Your Search

desk analyst jobs in orlando fl

ACE Account Service Desk Specialist (Tier II – ASD)

Deal Desk Analyst I - Human Resources Outsourcing (HRO)

Deal Desk Analyst I - Global Enterprise Solutions (GES)

Revenue Analyst

Help Desk Specialist I – Tier 1

Operations Analyst, TD Securities

Epic Products Analyst, Lead - Healthy Planet

Workforce Management Real-Time Analyst

Analyst, Enterprise Service Desk

Data Analyst

Sr. Analyst, Enterprise Service Desk

Epic Products Analyst, Lead - Healthy Planet

Delivery Analyst, Infrastructure Engineering Solutions - Tier 1 Help Desk

Epic Products Analyst, Lead - Healthy Planet

Senior Quality Analyst

Acquisition Integration Analyst

Project Logistics Analyst-Security Clearance Eligibility Required

Operations Analyst

Restaurant Systems Analyst/Programmer - Orlando Based

Financial Analyst (Local Candidates Only) - Orlando

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