Top 5 Desktop support analyst Jobs in Orlando Fl

IT Helpdesk Analyst
Acrisure Mortgage, LLC —Orlando, FL
- From $52,000 a year
- Weekends as needed
- Background check
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
Help Desk Analyst I
Lakewood Regional Support Bldg —Orlando, FL
- Weekends as needed
- Computer literacy
- Windows
- High school diploma or GED
Quick Apply
Help Desk Analyst
GrayRobinson, P.A. —Orlando, FL
- Urgently hiring
- Microsoft Excel
- Microsoft Outlook
- 5 years
Analyst, Enterprise Service Desk
ABACUS —Orlando, FL
- On call
- Mid-level
- Associate's degree
- 2 years
Quick Apply
Sr. Analyst, Enterprise Service Desk
ABACUS —Orlando, FL
- On call
- System design
- Mid-level
- SQL
Quick Apply

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Help Desk Analyst I
Lakewood Regional Support Bldg —Orlando, FL
Follow up on all pending support calls to ensure solution and ticket closure. Bachelor's degree Information Technology or related field.
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Associate IT Support Services Analyst
Simpson Strong-Tie Company Inc. —Columbus, OH
Please note all job offers are contingent upon a successful drug screen and criminal background check, in accordance with applicable local, state, and federal…
$25.29 - $40.48 an hour
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Service Desk Analyst I (Columbus)
RedHelm —Columbus, OH
Valid driver's license and reliable transportation may be required. Perform basic user account administration, including password resets, group membership…
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desktop support analyst jobs near orlando fl

IT Helpdesk Analyst

Acrisure Mortgage, LLC -
Orlando, FL

Quick Apply

Job Details

Full-time
From $52,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Windows
IT infrastructure
Productivity software support
Desktop applications
Productivity software

Full Job Description

Acrisure Mortgage is seeking a dedicated and knowledgeable Helpdesk Analyst to join our IT support team. The ideal candidate will be responsible for providing exceptional technical support to our users, ensuring that all hardware and software issues are resolved efficiently. This role requires strong customer service skills, a solid understanding of IT infrastructure, and the ability to troubleshoot various operating systems and applications.

Duties

Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system
Provide front-line support for Windows systems, Microsoft Office 365, and commonly used applications
Assist with Active Directory tasks, including password resets
Troubleshoot hardware and software issues on desktops, laptops, printers, and mobile devices
Support basic networking issues, including Wi-Fi and VPN connectivity
Assist with user device setup
Escalate unresolved issues to the appropriate technical staff or departments
Maintain accurate records of issues, troubleshooting steps, and resolutions in the ticketing system
Participate in weekend coverage on a rotating schedule
Assist with general IT maintenance tasks, inventory tracking, and updates

Qualifications:

Must be within a commutable distance of our Downtown Orlando office at 189 South Orange Ave. Suite 970, Orlando, FL 32801
Must be willing to participate in a rotating weekend coverage schedule
Previous experience in a helpdesk, IT support, or technical support role preferred
Working knowledge of Windows, Microsoft Office 365, and common business applications
Strong customer service and communication skills
Strong attention to detail and ability to accurately document issues and resolutions

If you are passionate about technology and enjoy helping others resolve their technical challenges, we encourage you to apply for this exciting opportunity as a Helpdesk Specialist!

Acrisure Mortgage is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace. Applicants must complete all interviews without the use of AI or automated tools.

Pay: From $52,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Referral program
Vision insurance

Work Location: In person

Quick Apply

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desktop support analyst jobs in orlando fl

IT Helpdesk Analyst

Help Desk Analyst I

Help Desk Analyst

Analyst, Enterprise Service Desk

Sr. Analyst, Enterprise Service Desk

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