Top 2808 Guest experience manager Jobs in Orlando Fl

Front Desk Assistant Manager
Star Island Resort —Kissimmee, FL
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- English
- Health insurance
- Dental insurance
Quick Apply
14d
Assistant Community Manager
RHP Properties —Orlando, FL
- Spanish
- Clean driving record
- Microsoft Outlook
- Paid holidays
- Disability insurance
Quick Apply
6d
Guest Experience Manager
Villatel —Orlando, FL
- Full-time
- Mid-level
- High school diploma or GED
- Analysis skills
Quick Apply
6d
Guest Experience Manager - Lake Mary
Santikos Entertainment —Lake Mary, FL
- Weekends as needed
- 18 years or older
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Director of Guest Experience
Villatel —Orlando, FL
- Weekends as needed
- 5 years
- Data analysis skills
- High school diploma or GED
Quick Apply
6d
Front Office Manager
Hilton Grand Vacations —Orlando, FL
- Full-time
- Computer literacy
- Mid-level
- Office
- Employee stock purchase plan
- Health insurance
Front Office Manager
Marriott International, Inc —Orlando, FL
- $60,000 - $65,000 a year
- Weekends as needed
- Inventory management
- 3 years
- Hotel
- Health insurance
- Dental insurance
4d
Assistant Front Office Manager - Loews Hotels Universal Orlando
Lakewood Regional Support Bldg —Orlando, FL
- Full-time
- Bachelor of Science
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
1d
Assistant Front Office Manager- OEM
Orlando Marriott Lake Mary —Lake Mary, FL
- $24 an hour
- Full-time
- English
- Mid-level
- Hotel
- Paid holidays
- Health insurance
Quick Apply
9d
Guest Relations Supervisor
Rosen Hotels & Resorts —Orlando, FL
- Full-time
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Front Office Manager
Universal Cabana Bay Beach Resort —Orlando, FL
- Full-time
- English
- Mid-level
- Microsoft Office
Quick Apply
6d
Assistant Guest Service Manager
The Alfond Inn —Winter Park, FL
- Full-time
- Spanish
- Sales
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
3h
Guest Services Supervisor
Universal Helios Grand Hotel —Orlando, FL
- Weekends as needed
- Inventory management
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
22h
Senior Manager, Guest Operations Strategy (Guest Contact Center)
Signature Aviation —Orlando, FL
- Full-time
- Senior level
- Leadership
- Communication skills
- Paid parental leave
- Health savings account
Wave Experience Manager
Lake Nona Wave Hotel —Orlando, FL
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
7d
Front Desk Assistant Manager
Rosen Hotels & Resorts —Orlando, FL
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
- Paid holidays
- Health insurance
Front Office Manager
Crestview Management, LLC —Orlando, FL
- Weekends as needed
- Inventory management
- Mid-level
- 3 years
- Health savings account
- Health insurance
Quick Apply
13d
Front Desk Agent
Hampton Inn Orlando - International Drive —Orlando, FL
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
Assistant Front Desk Manager
Schulte Hospitality Group —Orlando, FL
- $20 - $23 an hour
- Weekends as needed
- Background check
- Writing skills
- Basic math
- Paid parental leave
- Paid holidays
Quick Apply
Assistant Front Office Manager-OVERNIGHT
Hyatt Regency Grand Cypress —Orlando, FL
- Overnight shift
- Mid-level
- Hotel
- Front desk
14d

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guest experience manager jobs near orlando fl

Front Desk Assistant Manager

Star Island Resort -
Kissimmee, FL

Quick Apply

Job Details

Full-time
14 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
Life insurance

Qualifications

Microsoft Word
Computer operation
Customer communication
Microsoft Excel
Resort experience
English
Microsoft Office
Front desk
Receptionist experience within hospitality industry
Productivity software

Full Job Description

Front Desk Assistant Manager

JOB PURPOSE

This position is primarily responsible for the overall supervision and coordination of activities of front desk agents and front desk night auditors. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assignments and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Ensure efficient and smooth operations for producing excellent guest satisfaction.

ESSENTIAL JOB FUNCTIONS

Provides support to Front Desk team, and oversees the Front desk operations, promoting team work
Trains front desk staff on duties and responsibilities, answer and resolve incoming calls
Assist the Front Desk Manager in the operational duties of the front desk. Responsibilities include training employees; planning, assigning, and directing work; disciplining employees; addressing complaints and resolving problems
Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service.
Resolves customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Maintains a friendly, professional, cheerful and courteous demeanor at all times.
Performs other duties as assigned, requested or deemed necessary by management.
Trains and directs the work flow and processes of the front desk. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation.
Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion.
Answers inquiries from potential guests and accepts hotel reservations. Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency.

EXPERIENCE/EDUCATION AND SKILLS REQUIREMENTS

Experience as front desk supervisor or assistant manager in a resort or hotel. At least 2 years of front desk experience or equivalent combination of education and experience. Great communication and people skills. Computer knowledge and experience in Microsoft office applications such as excel and word is also required. Physical: Requires standing for long periods of time and on occasion may be asked to lift and carry up to 40 pounds while performing the duties of this job. This position is a working supervisor position. Evenings, Weekends and holidays are required. Bilingual a plus

Job Type: Full-time

Benefits:

Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

Front desk hotel supervisor: 2 years (Required)

Language:

English (Required)

Shift availability:

Day Shift (Required)
Night Shift (Required)

Work Location: In person

Quick Apply

Refine Your Search

guest experience manager jobs in orlando fl

Front Desk Assistant Manager

Assistant Community Manager

Guest Experience Manager

Guest Experience Manager - Lake Mary

Director of Guest Experience

Front Office Manager

Front Office Manager

Assistant Front Office Manager - Loews Hotels Universal Orlando

Assistant Front Office Manager- OEM

Guest Relations Supervisor

Front Office Manager

Assistant Guest Service Manager

Guest Services Supervisor

Senior Manager, Guest Operations Strategy (Guest Contact Center)

Wave Experience Manager

Front Desk Assistant Manager

Front Office Manager

Front Desk Agent

Assistant Front Desk Manager

Assistant Front Office Manager-OVERNIGHT

I want to receive the latest job alert for guest experience manager in orlando fl

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