Top 8 Help desk analyst Jobs in Orlando Fl

Tier 2, Technical (ACE) Help Desk
Hire Evolution Consulting —Orlando, FL
- $52,000 - $55,000 a year
- Weekends as needed
- Remote
- Background check
- Mid-level
- High school diploma or GED
Quick Apply
1d
Desktop Support Analyst
BNY Mellon —Lake Mary, FL
- $28 - $35 an hour
- Contract
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
1d
Epic Products Analyst, Sr- Epic Referrals
Orlando Health —Orlando, FL
- Full-time
- Remote
- Computer Science
- High school diploma or GED
- Organizational skills
- Paid parental leave
- Loan repayment program
ERP Systems Analyst
Wiginton Corp —Sanford, FL
- $55,000 - $80,000 a year
- Full-time
- 5 years
- SharePoint
- Senior level
- Employee stock ownership plan
Quick Apply
Voice Analyst (Telecom Support)
Nemours —Orlando, FL
- Full-time
- Computer science
- Computer Science
- Mid-level

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IT Field Service Help Desk Technician
HCL Technologies Limited - Business Services —River Ranch, FL
*Familiarity of IT-OT systems (SCADA, PLC, HMI), industrial networking, Windows-based engineering workstations.*. Adhering to SLAs agreed in the Scope.
$36,000 - $59,000 a year
Quick Apply
Desktop Support Technician
Software Resources, Inc. —Orlando, FL
Receive incoming calls and provide Level 2 technical support via phone, email, and remote access tools. We rotate staff off the phones to work in the field…
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IT Help Desk Analyst
3C Industries, Inc. —Columbus, OH
IT Help Desk Support:* Provide day-to-day technical support for office and field employees by troubleshooting hardware, software, Microsoft 365, and…
$30 - $32 an hour
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7d
Technical Service Analyst
MedBen —Newark, OH
Associate degree in computer science or related field, required. Four-year degree in Computer Science or related field, preferred.
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help desk analyst jobs near orlando fl

Tier 2, Technical (ACE) Help Desk

Hire Evolution Consulting
Orlando, FL

Quick Apply

Job Details

Full-time
$52,000 - $55,000 a year
1 day ago

Qualifications

IT user and group management
IT service management
High school diploma or GED
Managing clients in a customer support role
Customer support
Access control management
Identity and access management (IAM) solutions
Ticketing system technical support

Full Job Description

Tier II Help Desk Support Specialist

Position Summary

Provide 24/7/365 Tier II technical support and customer service for a large-scale enterprise portal and account management environment. Support a diverse user base of more than 100,000 active users by resolving technical issues, managing user accounts, and ensuring a high-quality customer experience.

Key Responsibilities

Provide Tier II technical support to end users via phone, email, and support ticketing systems.
Troubleshoot and resolve technical issues related to portal access, account management, and system functionality.
Deliver bilingual customer support (English/Spanish) in a 24/7/365 operational environment.
Manage user enrollment, account activation, access requests, and account maintenance processes.
Create, maintain, and update user communications, onboarding materials, and support documentation.
Assist users with portal functionality, reporting tools, and self-service features.
Resolve support tickets within established service-level agreements (SLAs) and quality standards.
Maintain high levels of customer satisfaction through effective communication and timely issue resolution.
Update and maintain Standard Operating Procedures (SOPs) and support process documentation.
Contribute to knowledge management initiatives by creating, reviewing, and updating knowledge base articles.
Participate in ongoing training and professional development activities to maintain technical proficiency.
Respond to critical incidents and high-priority support requests as needed.
Support security and access management processes, including account activation, deactivation, and restoration activities.
Collaborate with internal teams to identify, troubleshoot, and resolve system issues.

Qualifications

High school diploma or equivalent required; Associate degree preferred.
Minimum of two years of experience in an IT help desk, technical support, service desk, or customer support role.
Experience supporting web-based applications, portals, or enterprise systems.
Strong customer service, communication, troubleshooting, and documentation skills.
Fluency in both English and Spanish is an asset.
Ability to work rotating shifts, including evenings, weekends, and holidays.
Ability to pass required background screening.

Requirements

Experience supporting enterprise applications, customer portals, or account management systems.
Experience using ServiceNow or similar IT Service Management (ITSM) platforms.
HDI Customer Service Representative (CSR), Support Center Analyst (SCA), or comparable certification.
Knowledge of identity and access management processes.
Understanding of import/export operations, international trade processes, and related business workflows.
Experience working in a high-volume customer support environment with established performance metrics and service-level agreements.

#Workwolf

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Refine Your Search

help desk analyst jobs in orlando fl

Tier 2, Technical (ACE) Help Desk

Desktop Support Analyst

Epic Products Analyst, Sr- Epic Referrals

ERP Systems Analyst

Voice Analyst (Telecom Support)

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I want to receive the latest job alert for help desk analyst in orlando fl

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