Top 16 Help desk analyst Jobs in Orlando Fl

Epic Products Analyst, Lead - Healthy Planet
Orlando Health —Orlando, FL
- Full-time
- Remote
- Computer Science
- System design
- High school diploma or GED
7d
Epic Products Analyst, Lead - Healthy Planet
Baptist Health —Orlando, FL
- Full-time
- Remote
- Computer Science
- System design
- High school diploma or GED
7d
Epic Products Analyst, Lead - Healthy Planet
Bayfront Health —Orlando, FL
- Full-time
- Remote
- Computer Science
- System design
- High school diploma or GED
7d
Epic Products Analyst, Sr - Cupid
Baptist Health —Orlando, FL
- Full-time
- Computer Science
- High school diploma or GED
- Senior level
- Paid parental leave
- Loan repayment program
12d
ERP Systems Analyst
Wiginton Corp —Sanford, FL
- $55,000 - $80,000 a year
- Full-time
- 5 years
- SharePoint
- Senior level
- Employee stock ownership plan
Quick Apply
Club & OS Systems Optimization Analyst
Hilton Grand Vacations —Orlando, FL
- Mid-level
- High school diploma or GED
- Continuous improvement
1d
Epic Products Analyst, Sr - Cupid
Bayfront Health —Orlando, FL
- Full-time
- Computer Science
- High school diploma or GED
- Senior level
- Paid parental leave
- Loan repayment program
12d
eClinicalWorks (eCW) Analyst
Central Florida Rheumatology Consultants LLC —Lake Mary, FL
- $65,000 - $85,000 a year
- Full-time
- Hybrid work
- HIPAA
- 3 years
- High school diploma or GED
Quick Apply
11h
Senior Workday Finance ERP Analyst
AdventHealth Corporate —Altamonte Springs, FL
- $83,699.48 - $155,693.55 a year
- Full-time
- Background check
- Microsoft Excel
- Oracle
- Paid parental leave
- Disability insurance
IT Services Supervisor – Endpoint Management
WithumSmith+Brown —Orlando, FL
- Full-time
- Computer science
- Computer Science
- 8 years
Quick Apply
6d
System Analyst
InnovaCare Management Services Company, LLC —Orlando, FL
- Full-time
- Computer literacy
- HIPAA
- Mid-level
Quick Apply

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Field Support Technician
FINFROCK —Apopka, FL
Perform/Execute IT tasks in the field at construction job sites. Display professional and courteous customer service skills to the internal customer (Finfrock…
Quick Apply
3d
Technical Support Manager
Colorvision International, Inc —Orlando, FL
Valid driver’s license required. A bachelor’s degree in a related field (e.g., Information Technology, Business, or Operations Management) is strongly preferred…
$100,000 - $110,000 a year
Quick Apply

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IT Help Desk (Remote)
Proteam Solutions Inc. —Columbus, OH
Provide high-quality customer service while managing a high volume of inbound phone calls. Experience using remote access and remote troubleshooting tools.
$20 - $22 an hour
Quick Apply
16h
Help Desk Analyst 2 [must have Citrix and VDI] - Madison County, OH/On-Site
Software Technology Inc —Madison County, OH
Manage clients or their own company Citrix systems, VDI and its other technologies. The engineer is responsible for taking care of all the administration tools…
Quick Apply

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help desk analyst jobs near orlando fl

Epic Products Analyst, Lead - Healthy Planet

Orlando Health -
Orlando, FL

Apply Now

Job Details

Full-time
7 days ago

Qualifications

Configuration management
Epic Certification

Full Job Description

Position Summary:

At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we reinforce our reputation as a trusted and respected healthcare organization that delivers professional and compassionate care to our patients, families and communities. Through our award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities, our 27,000+ team members serve communities that span Florida’s east to west coasts and beyond.

ORLANDO HEALTH - BENEFITS & PERKS:

Forbes Recognizes Orlando Health as a Best-In-State Employer

Forbes has named Orlando Health as one of America's Best-In-State Employers for 2024. Orlando Health is the top healthcare organization in the Metro Orlando area to make the prestigious list. "We are proud to be named once again as a best place to work," said Karen Frenier, VP (HR). "This achievement reflects our positive culture and efforts to ensure that all team members feel respected, supported and valued.

Employee-centric

Orlando Health has been selected as one of the “Best Places to Work in Healthcare” by Modern Healthcare

Position Summary
The Epic Products Analyst, Lead applies advanced knowledge of healthcare operations, information technology
principles, and Epic configuration to provide multifaceted direct Epic application support across the Epic software
development life cycle for the design, development, implementation, testing, updating, integration, and
maintenance of complex system configuration, system setup, and application tables by analyzing user, system,
and application needs and evaluating multiple alternative approaches to determine the best solution to meet the
needs of the organization. The Epic Products Analyst, Lead is an Epic application specialist, demonstrating
advanced competency, knowledge, skills, and abilities in Epic application configuration and support.

Responsibilities:

Essential Functions

Leads application-specific content configuration for growth projects and new entity integration initiatives.
Leads and facilitates meetings to review end-user performance, tracking and trending of issues, workflow

problems, system capabilities, monitoring feedback, and potential system enhancement needs.

Oversees and directs workflow analysis, collects data, produces reports, and investigates issues in support of

technical and business decision-making efforts associated with the Epic software.

Assists with and coordinates the effort in change processes, content governance, and prioritization;

implements approved new development, system enhancements, and releases.

Troubleshoots problems and responds to questions received from the Service Desk and end users in a timely

manner.

Monitors system performance; troubleshoots and resolves application issues and system errors.
Leads the effort in the evaluation and implementation of new module releases.
Identifies, analyzes, and recommends improvements and enhancements to operational processes and system

automation.

Provides status reports and updates trackers for IT/CE and facility development projects, service line

expansions, break/fixes, planned upgrades, and other aspects of the IT/CE program portfolio.

Provides consulting support to Business Relationship Management teams to analyze business operations,

investigate end-user preferences, and incorporate informatics best practices when making build decisions.

Creates security classification templates to provide the appropriate level of access, while ensuring the

protection of patient health information.

Designs, modifies, and implements testing processes including script development, recording test results,

facilitating end-user testing, testing hardware, and maintaining test environments.

Coordinates and participates in application upgrades and changes.
Monitors and collaborates with stakeholders during the integration of interfaced applications to ensure that

the build and maintenance of the system and patient data integrity are not negatively impacted.

Analyzes, designs, configures, tests, and evaluates new or changed clinical/business application functionality

and workflows to meet enterprise requirements; manages master file changes for new features.

Collaborates with Cogito analysts and others as needed for Epic native reports and dashboards.
Provides information and support to Instructional Designers to facilitate training development.
Ensures interoperability between Epic applications and other supporting applications.
Communicates with vendors regarding technical issues with Epic integration.
Utilizes understanding of IT trends and the practical application of existing, new, and emerging technologies

to enable new and evolving business and operating models related to the Epic software.

Participates in the evaluation and selection of software product standards and services, as well as the design

of standard and custom software configurations.

Analyzes the business-IT environment (run, grow, and transform the business) to detect critical deficiencies

and recommend solutions for improvement, differentiation, and innovation.

Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA,

and other federal, state, and local standards.

Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

Solves unique problems within the Epic application that have a broad impact on the associated business

functions and require conceptual and innovative thinking to develop solutions.

Provides remote end-user support, including participation in on-call service rotations.
Performs other duties as assigned

Qualifications:

Education/Training

Bachelor's degree in a life science, healthcare administration, computer science, information systems,

informatics, or a related study. Associate’s degree and two (2) years of directly related work experience may
substitute for the Bachelor’s degree. High school diploma or equivalent and four (4) years of directly related
work experience may also substitute for the Bachelor’s degree.

Licensure/Certification

Epic certification in the primary build application is required and must be maintained. Epic Healthy Planet certified and/or Epic Compass Rose certified.

Experience

Minimum of five (5) years of configuration experience with Epic software products is required.

Apply Now

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help desk analyst jobs in orlando fl

Epic Products Analyst, Lead - Healthy Planet

Epic Products Analyst, Lead - Healthy Planet

Epic Products Analyst, Lead - Healthy Planet

Epic Products Analyst, Sr - Cupid

ERP Systems Analyst

Club & OS Systems Optimization Analyst

Epic Products Analyst, Sr - Cupid

eClinicalWorks (eCW) Analyst

Senior Workday Finance ERP Analyst

IT Services Supervisor – Endpoint Management

System Analyst

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