The HR Business Partner (HRBPG) Generalist provides high-quality, consistent HR support to site-level leaders. This role serves as a critical bridge between Team Member–facing HR operational support and high-level business strategy. The HRBP Generalist also supports the broader HR Business Partner function by ensuring workplace concerns are properly documented, triaged, and resolved through the appropriate HR channel.
The HRBP Generalist role offers exposure to both tactical HR operations and foundational business partnering responsibilities; collaborating with HR Business Partners on activities that align assigned client strategies & plans with HGV organizational goals. This role works with the appropriate centers of excellence and/or HR Contact Center (Team Member Services) to resolve challenges Team Members may face to allow them to quickly re-engage in their work.
Here’s why you will love it here:
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Recognition Programs and Rewards
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Excellent health care options, including medical, dental, and vision
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A people-first culture
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Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
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Perks at work: Employee Pricing platform
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Employee Assistance Program that supports your physical and mental well-being.
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Paid Vacation Time and Paid Sick Days
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401(k) program with company match
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Tuition reimbursement programs
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Numerous learning and advancement opportunities
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And more!
To be successful in this role, the HRBP Generalist will be proactive in advising, providing insights and resources, and drive consistency and follow up in HR processes.
Coaching & Organizational Effectiveness
- Act as a trusted advisor to line managers, offering coaching and guidance on every-day workplace situations including performance management, Team Member development, policy alignment and implementation, and team dynamics to help them lead effectively.
- Advise and coach Leaders and Team Members in understanding HR policies, procedures, and appropriate application in real-time scenarios.
- Provide ongoing performance management guidance, including coaching, counseling, and career development discussions, in alignment with HRBP practices.
- Coach managers on team member engagement and retention strategies; Identify recurring themes and opportunities for proactive leader coaching or intervention.
- Provide guidance and support on how to navigate complex employee relations issues for both planned and unscripted critical conversations.
- Leverage HR data (e.g., turnover, engagement survey results) to inform recommendations and support people-led decisions.
- Supports HRBP Managers with change management initiatives and ensure successful leadership transitions.
- Provide guidance to people leaders in relation to people and team dynamic issues; escalates to HRBP Manager and Team Member Relations (TMR) with items where more complex compliance with Federal and local law expertise is needed.
- Understand and maintain a high level of business literacy about assigned client groups’ core function and culture.
- Support organizational performance by bridging HRBP strategic priorities with Team Member–facing, day-to-day HR activities for assigned client groups.
Intake, Triage, & Escalation
- Serve as the first escalation point for Team Member workplace concerns following Help Desk resolution or routing.
- Act as the primary advisor to Managers / Sr Managers on employee relations matters, including performance concerns, conduct issues, conflict resolution, and workplace standards.
- Conduct structured intake interviews to gather facts in a standardized, consistent format. Accurately document and classify concerns (e.g., policy risk, interpersonal conflict, leadership coaching needs). Recommend appropriate actions based on findings, precedent, and risk assessment.
- Make sound triage decisions to either manage employee relations case directly or route matters appropriately to Team Member Relations (TMR) for potential investigations, compliance risks, or legal exposure or HR Business Partners Managers for escalated leader coaching needs, cultural issues, or team dynamics support.
- Guide Leaders through corrective action processes, up to and including termination, ensuring documentation, consistency, and risk mitigation.
- Monitor regional case trends and proactively address with respective HRBP Manager.
HR Program & Process Support
- Support HRBP Leadership with core HR Processes related to talent management, workforce and succession planning, performance planning and annual salary review cycles; Maintain appropriate data & insights.
- Support HRBP Leadership in managing organizational changes and restructuring, focusing on culture and morale.
- Support HRBP Leadership in facilitation of talent review calibration meetings, ensuring ratings are consistent, constructive, and forward-looking.
- Follow up on talent reviews to ensure development plans, training, or mentoring actions are implemented for identified team members
- Partner with HRBP leadership to ensure consistent application of HR programs and initiatives at the functional level.
- Collaborate with business leaders and learning and development teams to create targeted learning experiences that support team member growth and business success.
- Facilitate consistent application, implementation, and improvement of HR policies, processes, and programs.
- Provide insights to drive continuous improvement of HR deliverables; Collaborate in global and local efforts that support Team Member engagement and retention.
- Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
- Completes all required Company training/compliance courses as assigned.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Performs other related duties as assigned.
To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:
- Ability to demonstrate excellent verbal and written communication skills.
- Ability to demonstrate advanced proficiency in computer skills including applications such as Microsoft Word, Excel, PowerPoint with the ability to learn and adapt to new technology and platforms.
- Expertise in managing complex employee relations issues, including conflict resolution and coaching managers through difficult situations.
- Strong diagnostic, problem-solving, and analytical skills.
- Demonstrated ability to anticipate needs and demonstrate good judgement and decision-making skills.
- Demonstrated ability to work in a fast-paced, high-pressure environment.
Education/Experience: BA/BS/Bachelor's Degree or 3+ years of relevant experience may be considered in place of the education requirement.
Preferred Certifications: SHRM-CP, SHRM-SCP, or PHR
Years of related experience: 1-3
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
We offer an excellent benefit package to our full-time Team Members that include Day One medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
